Diagnosis Case 01 / 06 Notice of Intent and Certificate of Compliance paperwork lagging the work
Notices of Intent submitted late. Certificates of Compliance written up at the kitchen table on a Sunday night. Pressure-test results, post-meter checks and inspector sign-offs sitting on someone's phone camera and never reconciled with the job record.
When a Water Corp or VBA audit lands — or the property manager calls asking for the CoC three months after the bathroom is done — the team spends hours reconstructing the trail from email threads, paper job cards and three competing spreadsheets.
We build CoC and Notice of Intent generation into the field workflow — drafted from the job record on completion, signed digitally on the device, filed against the job and dispatched to the customer (and the lodgement portal where applicable) the same day the work is signed off.
Diagnosis Case 02 / 06 Emergency dispatch chaos — anxious customers, missed ETAs
Burst pipes at 6am. Three customers all want an ETA. The on-call plumber is en route to one job but the office cannot tell the other two without phoning him. The customer who waited two hours without an update calls a competitor next time.
Dispatch from a whiteboard or a group chat does not scale past three or four jobs in flight, and most operations are running more than that on a Monday morning after a long weekend.
We build emergency triage and dispatch tooling on top of your job platform — customer SMS captures the symptom, AI categorises severity, the right plumber gets assigned by location and skill, and the customer gets an automated ETA the moment dispatch is confirmed.
Diagnosis Case 03 / 06 Backflow prevention testing renewals slipping past the 12-month window
Annual RPZ valve testing for property managers, commercial sites and irrigation systems is a recurring revenue stream — but only if the renewals actually run on time. Reminders sitting in someone's Outlook calendar are not a program; they are a hope.
Miss a renewal and the customer either gets a non-compliance letter from the water authority or quietly switches to a competitor who chased them first. Either way, the lifetime value walks out the door.
We build a backflow program manager into your job platform — every RPZ asset tracked against its 12-month renewal, automated reminder cascade to the customer and the office, test certificates lodged with the relevant water authority the day testing is complete.
Diagnosis Case 04 / 06 Pre and post drain-camera and leak-detection evidence scattered across personal phones
Drain camera footage on one plumber's phone. Leak-detection photos on another's camera. Pre and post images for an insurance claim sitting in three different group chats and a USB stick in the office.
When the insurer asks for evidence two months later — or the property manager queries a quote — the team rebuilds the evidence pack by hand and the next quote goes out a week late.
We build a field evidence layer on top of your existing app: photos, video, voice notes and Bluetooth leak-detector readings captured straight to the job record, automatically tagged, available offline in basements and crawl spaces, and ready to dispatch as a customer or insurer pack in one tap.
Diagnosis Case 05 / 06 On-site bathroom-reno quoting takes days, not hours
A bathroom or kitchen reno quote with twenty to fifty line items — tap ware, fittings, hot water unit, waste lines, fixture relocation, tiling allowances — gets rebuilt from scratch each time, even when 80% of the assembly is the same as the last six jobs.
Materials priced from a wholesaler catalogue that is six months out of date. Labour rates by skill level (licensed plumber vs apprentice) that do not match what the field actually charges. The quote takes three days; the customer has already booked the cheaper competitor.
We build estimating tooling that knows your standard reno assemblies, your wholesalers' live pricing (Reece, Tradelink) and your skill-tiered labour rates. Quotes go out same-day with margin already visible against the live job.
Diagnosis Case 06 / 06 No clear view of which work actually makes money
Emergency call-outs versus bathroom and kitchen renos versus hot water service work versus commercial maintenance contracts versus backflow testing rounds — which job type is actually making money? Which apprentice is most utilised? Which property manager is worth the after-hours coverage and which is paying for prestige?
The standard reporting that ships with your job platform cannot answer these. The data is there, but it is not packaged to the questions a plumbing operator actually needs answered weekly.
We pull data out of your job platform into a custom dashboard layer (Power BI, Looker or a bespoke dashboard) so margin by job type, customer profitability, team utilisation and forward pipeline are visible weekly — not at year-end reconciliation.
