POS and Systems Do Not Connect
Point of sale, booking, accounting, ordering and rostering all in separate systems. Sales data is re-entered into Xero. Booking data does not flow to operations. Nothing gives you the full picture.
Industry
Hospitality & Retail Software
for Perth, Melbourne, Sydney, Brisbane businesses.
Connect your POS, booking, accounting and rostering systems. Build direct online ordering without commissions. Get a real-time view of performance across all venues.
Custom software, integrations and AI built for how hospitality and retail actually operates. Perth-based, Australia-wide.
- AU-wide Perth-based · servicing Australia
- POS Integration specialists
- Fixed Price scopes, no surprises
- Multi-site Multi-venue experience
The Hospitality Context
Hospitality runs on tight margins. Disconnected systems make them tighter.
A typical venue uses five to ten SaaS tools: POS, booking, accounting, rostering, delivery platforms, marketing, loyalty, review management. Each does its job well enough, but they do not talk to each other. Data sits in silos. Insights are invisible.
The result is managers spending hours on admin that should be automated: reconciling POS sales with Xero, compiling performance reports from three different dashboards, counting stock manually, and managing rosters in spreadsheets disconnected from actual trading data.
For multi-venue operators, the problem multiplies. Each new venue adds another data silo. Consistent reporting becomes impossible. Decisions about staffing, menu pricing and marketing are made on gut feel instead of data.
How it runs
A hospitality software project, end to end
Three stages. No surprises. Your live operations stay untouched until cutover — delivered personally by the founder.
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Week 0
Hospitality Workflow Audit
15-minute scoping call. We map your current systems, the specific workflow pain points, and the regulatory/compliance constraints unique to your industry. Fixed-price quote inside 48 hours.
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Weeks 1–N
Build & Parallel-Run
New system built in a sandbox and parallel-run against your live operations. Every workflow, integration and compliance check validated before production.
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Cutover
Go-Live & Handover
Production cutover on a planned window. Team training, monitoring active, 30 days post-launch support. Documentation and source code handed over in full.
Challenges
Common problems in hospitality and retail
Operational pain points we solve with software, integrations and data.
No Visibility Across Venues
Multi-venue operators cannot see consolidated performance data: sales by venue, labour costs vs revenue, stock levels, waste, and marketing ROI. Each venue is a data island.
Manual Ordering and Inventory
Stock ordering done from memory or paper lists. No real-time view of what is in stock, what is running low, and what is being wasted. Ordering decisions based on gut feel rather than data.
Staff Scheduling Headaches
Rosters created in spreadsheets, shift swaps managed via text messages, and no connection between labour planning and actual trading patterns. Overstaffing quiet periods, understaffing busy ones.
Online Presence and Ordering Gaps
Website does not connect to booking or ordering. Online orders go to a separate system. Menu updates need to be done in three different places. Customers cannot self-serve effectively.
Loyalty and Customer Data Untapped
Customer purchase history, visit frequency and preferences sitting in the POS but not being used. No loyalty programme, no personalised marketing, no retention strategy based on actual data.
What We Build
Software solutions for hospitality and retail
POS integrations, multi-venue dashboards, online ordering, inventory management and loyalty programmes.
POS, Booking & Accounting Integrations
Connect your point of sale (Lightspeed, Square, Kounta, Impos, Revel), booking system (ResDiary, Quandoo, OpenTable), accounting (Xero, MYOB) and rostering (Deputy, Tanda) so data flows automatically.
End-of-day POS sales push directly to Xero. Bookings flow to operations. Roster costs connect to revenue data. No manual reconciliation, no double entry, no data sitting in silos.
Multi-Venue Dashboards & Reporting
Consolidated performance dashboards for multi-venue operators. Sales by venue, time, and category. Labour cost as a percentage of revenue. Stock usage, waste tracking and supplier spend.
Compare venues side-by-side. Identify underperformers. Spot trends: declining weekday lunch trade, rising delivery revenue, seasonal patterns. All from live data, not month-end spreadsheets.
Online Ordering & Customer Apps
Custom online ordering that connects directly to your POS and kitchen systems. No commission-based marketplace fees. Orders flow straight to the kitchen printer or display. Menu updates apply everywhere at once.
Table ordering, click-and-collect and delivery: managed through a single system. Customer accounts, order history and saved preferences for repeat ordering.
Inventory & Supply Chain Management
Real-time inventory tracking connected to POS sales data. Know what is in stock, what is running low, and what is being wasted, across all venues, in real time.
Automated ordering suggestions based on sales patterns, par levels and supplier lead times. Reduce over-ordering, minimise waste and ensure you do not run out of key items.
Loyalty Programmes & Customer Engagement
Custom loyalty programmes tied to your POS. Earn points on purchase, redeem rewards, birthday offers, VIP tiers: built around how your business actually operates, not a generic template.
Customer data from POS, bookings and online ordering combined into a single customer profile. See visit frequency, average spend, favourite items and booking patterns.
Case Study
Multi-venue dashboard giving real-time visibility across 4 restaurants
We built a unified operational dashboard pulling live data from POS, rostering and accounting across four venues. Replaced weekly manual reporting with real-time insights.
Read the full case study 4 Venues connected
70% Less reporting time
Live Real-time data
Outcomes
What changes when the systems are connected
One source of truth across all systems
When POS, booking, accounting, rostering and inventory systems are connected, you stop managing data and start managing the business. Sales reconcile automatically. Labour cost data is real-time. Stock levels reflect reality.
Decisions shift from "what do I think is happening" to "what is actually happening." You spot problems earlier, react faster and stop wasting time on manual data compilation.
For multi-venue operators, this is transformational. Inconsistencies between venues become visible immediately. Best practices become measurable and replicable.
More revenue, less commission
Custom online ordering without marketplace commission on every sale. A typical venue doing $5,000/week through UberEats at 30% commission loses $78,000/year. Direct ordering changes that equation.
Loyalty programmes drive repeat visits. Customer data enables targeted marketing. Booking optimisation fills empty tables. Each of these is a measurable revenue lever you control.
Better data means better pricing, staffing and menu decisions. You know which items are profitable, which shifts are understaffed and which promotions actually work.
Smoother daily operations
Staff spend less time on admin tasks: end-of-day reconciliation, manual inventory counts, re-entering data between systems, and compiling reports. Automation handles the repetitive work.
Rosters informed by actual trading data. Inventory ordered based on trends rather than gut feel. Menu pricing decisions supported by cost-of-goods data.
Venue managers can focus on the floor, the team and the customer experience instead of spreadsheets. That is what makes a venue successful, not better data entry.
Scale without adding complexity
Opening a new venue should not mean re-inventing your operational systems. With integrated platforms, a new venue can be onboarded into the same reporting, ordering, loyalty and management structure in days.
Franchise-ready systems: consistent processes, training materials, reporting and brand standards across all locations. Each venue runs the same way, with local flexibility where needed.
Cloud-based systems scale without hardware. Add users, venues and data as you grow. The systems grow with you rather than becoming a bottleneck.
Our Services
Relevant services for hospitality
The services we deliver for hospitality and retail clients.
Custom Software Development
Online ordering, loyalty, dashboards and operational tools tailored to your venue operations.
API & System Integration
Connect POS, booking, accounting, rostering and delivery platforms. Eliminate double entry.
Dashboard & Reporting
Multi-venue performance dashboards pulling live data from POS, accounting and rostering systems.
Mobile App Development
Customer-facing ordering apps, staff tools and QR code ordering for dine-in.
AI Solutions
AI-powered inventory forecasting, menu optimisation, customer segmentation and operational insights.
Legacy System Modernisation
Replace outdated POS integrations, spreadsheet-based inventory and manual operational workflows.
Use Cases
Typical solutions by workflow
Common hospitality workflows we build software around.
01
POS to Xero Integration
End-of-day sales from Lightspeed, Square or Kounta pushed to Xero automatically. Categorised, reconciled and ready for BAS without manual entry.
02
Direct Online Ordering
Commission-free online ordering connected to your POS. Click-and-collect, delivery, table QR ordering. One menu, updated once, applied everywhere.
03
Multi-Venue Dashboard
Consolidated performance across all locations. Sales, labour, stock and marketing ROI in one view. Drill down by venue, day and category.
04
Loyalty Programme
POS-integrated loyalty with points, rewards, VIP tiers and targeted marketing. Customer data from all touchpoints combined into one profile.
05
Inventory & Stock Management
Real-time stock tracking from POS sales. Automated reorder suggestions, waste logging, supplier cost comparison and multi-venue consolidation.
06
Booking & Table Management
Online bookings flowing into operations. Waitlist management, table assignment, special requests and capacity optimisation.
Integrations
Systems we integrate with in hospitality
We connect the POS, booking, accounting, rostering and marketing tools your venue already uses.
Lightspeed / Square / Kounta
POS integration for sales, items, transactions and reporting. Automated data flow to accounting and inventory.
ResDiary / Quandoo / OpenTable
Online booking integration. Reservations flow directly into operations with automated confirmations and reminders.
Xero / MYOB
Automated end-of-day sales push, expense categorisation, bank feed reconciliation and BAS preparation.
Deputy / Tanda
Roster data connected to sales and revenue. Labour cost as a percentage of trade in real time. Timesheet to payroll automation.
Mailchimp / Klaviyo
Customer data and purchase history synced to email marketing. Automated campaigns, segmentation and loyalty triggers.
Delivery Platforms
UberEats, DoorDash and Menulog order aggregation. All delivery orders into one system, one printer, one workflow.
Project Examples
Hospitality software we have built
Recent project examples from hospitality and retail clients (details anonymised).
We had Lightspeed, Xero, Deputy and ResDiary all running separately. Our bookkeeper spent two days a week reconciling everything. HELLO PEOPLE built integrations that connect all four systems. End-of-day sales push to Xero automatically. Roster costs show up in our dashboard next to revenue. We got two days a week back.
Why Us
Why hospitality businesses choose HELLO PEOPLE
We understand the systems, margins and operational realities of hospitality.
1. We Know Hospitality Systems
We have built integrations with Lightspeed, Square, Kounta, Impos, ResDiary, Quandoo, Deputy, Tanda, Xero and MYOB. We know how hospitality data flows and where it breaks down.
2. Revenue-Focused Solutions
We build systems that directly impact your bottom line: commission-free ordering, loyalty programmes, data-driven marketing, and labour cost optimisation. Not just "nice to have" technology.
3. Multi-Venue From Day One
We design for multi-venue from the start. When you open your next location, it plugs into the same reporting, ordering and management system. No re-build required.
4. Fixed-Price, Staged Delivery
Scoped, quoted fixed-price, delivered in stages. You see working software early. Integration projects typically 4–8 weeks. Full platforms 3–6 months.
5. Perth-Based, Hospitality-Experienced
Based in Perth. We understand the Australian hospitality ecosystem: the POS vendors, the accounting platforms, the rostering tools, the delivery marketplaces and the margins.
6. Ongoing Support
Monthly support plans covering integrations, bug fixes, feature updates and system monitoring. A developer who already understands your setup.
FAQs
Common questions about hospitality software
Can you integrate our POS with Xero?
Yes. We build custom POS-to-Xero integrations for Lightspeed, Square, Kounta, Impos and other systems. End-of-day sales push, categorised by revenue type, reconciled automatically. This is one of our most common hospitality projects.
How do you scope and price a POS integration?
We provide a fixed-price quote after scoping. A single POS-to-Xero integration sits at the lower end of project size. Multi-system integrations (POS + booking + rostering + accounting) are larger. Full custom platforms with ordering, loyalty, dashboards and integrations are larger again.
Can you build online ordering without marketplace commissions?
Yes. We build commission-free online ordering connected directly to your POS. You own the platform, the data and the customer relationship. Fixed-price quote after scoping — most venues see payback in months from saved commissions alone.
Do you work with multi-venue groups?
Yes. Multi-venue is a specialty. We build systems designed to scale across locations from day one: consolidated reporting, centralised menu management, cross-venue loyalty and standardised operations. Adding a new venue is configuration, not a rebuild.
Can you integrate our booking system?
Yes. We integrate with ResDiary, Quandoo, OpenTable, and custom booking platforms. Reservations flow into operations, automated confirmations go to guests, and booking data connects to your reporting dashboard.
How long does a hospitality project take?
POS integration: 4 to 6 weeks. Online ordering: 6 to 10 weeks. Multi-venue dashboard: 6 to 10 weeks. Full platform: 3 to 6 months delivered in stages. You start using the first module while the rest is built.
Can you build a loyalty programme connected to our POS?
Yes. POS-integrated loyalty with points, rewards, tiers and targeted marketing. Customer data from POS, bookings and online ordering combined into one profile. Fixed-price quote after scoping.
Do you provide ongoing support?
Yes. Monthly support plans covering integrations, bug fixes, security patches, feature updates and system monitoring. This is critical for hospitality. When the POS integration stops working on a Saturday night, you need someone who can fix it fast.
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Tell Us About Your Hospitality Business
What POS and booking systems do you use? How many venues? What admin processes take the most time? We will come back with a plan and fixed-price quote.
Prefer a quick chat? Call 0425 531 127. We answer the phone in Perth.
