Privacy Policy

We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us, use our services, or otherwise interact with us.

We may collect personal information that you provide to us directly, including when you:

• contact us through our website;
• request a quote or consultation;
• subscribe to updates or marketing communications;
• engage us to provide services;
• communicate with us by email, phone, online meeting or other channels.

This information may include:

• name;
• email address;
• phone number;
• company or organisation name;
• job title or role;
• project details and business requirements;
• billing and payment-related information;
• documents, files or system information you provide as part of a project.

We may also collect technical and usage information when you visit our website, including:

• IP address;
• browser type and version;
• device information;
• pages visited;
• time spent on our website;
• referring website;
• interactions with forms, ads or website content.

We use personal information for purposes including:

• responding to enquiries and requests;
• preparing proposals, quotes and project documentation;
• providing software development, AI, integration, consulting and support services;
• managing client relationships and project communications;
• improving our website, services and internal processes;
• sending relevant business updates or marketing communications where permitted;
• managing billing, administration and record keeping;
• maintaining security and preventing misuse, fraud or unauthorised access;
• complying with legal, regulatory or contractual obligations.

As part of our services, we may use third-party software, cloud platforms, development tools, analytics tools, communication tools, hosting providers, AI services or API-based platforms.

Where project information or personal information is processed through these tools, we take reasonable steps to ensure it is handled securely and only used for legitimate business or service delivery purposes.

We do not use client confidential information or project data for unrelated purposes without permission.

We do not sell, rent or trade personal information.

We may disclose personal information to:

• employees, contractors or consultants who assist us in providing services;
• cloud hosting providers, including AWS or similar infrastructure providers;
• software, development, analytics, email, CRM, payment or support platforms;
• professional advisers such as accountants, lawyers or insurers;
• government, regulatory or law enforcement bodies where required by law;
• another party in connection with a business restructure, merger, sale or transfer;
• other parties where you have authorised us to do so.

Some of the third-party platforms, cloud services, AI services, analytics tools or software providers we use may store, process or access information from locations outside Australia.

Where personal information is disclosed to overseas recipients, those recipients may be located in countries such as the United States, Singapore, Ireland, the United Kingdom or other countries where our service providers operate.

We take reasonable steps to use reputable providers and apply appropriate security, confidentiality and access controls.

We may use cookies and similar technologies to improve our website, understand visitor behaviour and measure marketing performance.

The tools that run on every page of this website are:

• Google Tag Manager, which loads and manages our other measurement tags, including Google Analytics;
• Google Ads, which records which advertisement brought you to the website and whether you went on to send us an enquiry;
• Microsoft Advertising, through its UET tag, which does the same for the advertising we run on Bing and the Microsoft network;
• StatCounter, which records basic visitor statistics.

These tools may collect information about your device, browser, approximate location, the pages you view, how you arrived at the website and what you do on it, including submitting an enquiry form. We use them to understand how the website is used and to measure the advertising we pay for.

Google and Microsoft handle that information under their own privacy terms as the providers of those tools. You can read how each of them uses it, and opt out of personalised advertising, at policies.google.com/technologies/partner-sites and privacy.microsoft.com/privacystatement.

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include:

• secure cloud hosting;
• access controls and authentication controls;
• encrypted data transmission where appropriate;
• secure storage and backup practices;
• limited access to project and client information;
• security monitoring and review.

No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, manage client relationships, meet legal and accounting obligations, resolve disputes, and maintain business records.

When information is no longer required, we will take reasonable steps to securely delete, de-identify or archive it.

You may request access to the personal information we hold about you. You may also request correction of personal information if you believe it is inaccurate, incomplete, out of date or misleading.

To make a request, please contact us using the details in section 16. We may need to verify your identity before responding.

We may send marketing communications where you have consented or where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

If you have a concern or complaint about how we handle your personal information, please contact us using the details in section 16.

We will review your complaint and aim to respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those third-party websites. You should review their privacy policies before providing personal information.

Our website and services are intended for business users and adults. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last Updated" date at the top of this document.