AI Solution

AI Services Company Australia
for Perth, Melbourne, Sydney, Brisbane businesses.

We build practical AI that runs inside your business systems. AI agents that handle real work, knowledge assistants that answer from your own data, and automations that remove the manual tasks your team is tired of doing. Not demos. Not proofs of concept that sit on a shelf.

  • AU-wide Perth-based · servicing Australia
  • 18+ yrs Building business software
  • Enterprise Grade security
  • Fixed Price scopes, no surprises
What we actually build

Practical AI, wired into real business systems

Most AI projects fail the same way. Someone builds a slick demo, everyone applauds, and then it sits in a browser tab because it can't reach the systems the business actually runs on.

We do it the other way around. Every build starts with the systems your team already uses, the documents and data you already have, and the outcomes you can measure. The AI is only worth building if it lands somewhere useful.

That means AI agents that update your CRM. Knowledge assistants that answer from your policies with citations. Invoice processing that posts straight to Xero or MYOB. Fewer wow-factor screenshots, more work that actually gets done.

How it runs

How an AI project runs, end to end

Three stages, fixed-price. We parallel-run against your live operations before cutover, delivered personally by the founder, with your existing systems untouched until go-live.

  1. Week 0

    AI Solutions Audit

    15-minute scoping call. We map your current process, the documents and data the AI will work with, and the systems the AI output must land in. Fixed-price quote inside 48 hours.

  2. Weeks 1 to N

    Build & Parallel-Run

    AI system built and parallel-run against your live operations for two weeks. Every extraction, decision and integration validated before production. Human-in-the-loop where confidence is lower.

  3. Cutover

    Go-Live & Handover

    Production cutover on a planned window. Team training, monitoring active, 30 days post-launch support. Documentation, prompts and source code handed over in full.

Founder profile

Kasun Wijayamanna

Founder · Perth, WA · Started HELLO PEOPLE in 2008

18+ Years running HELLO PEOPLE

Founded in 2008. Two decades of technology-driven business transformation across Australia.

100+ Projects delivered

Startups to government agencies across mining, healthcare, legal, education and more.

HDR Researcher · Curtin University

Postgraduate research in Artificial Intelligence and Retrieval-Augmented Generation (RAG).

MBA Oil & Gas

Deep technical expertise combined with strong business and financial acumen.

Perth Based in WA

Serving businesses across Western Australia and nationally.

AU+TH International experience

Professional background in Bangkok, Thailand before migrating to Perth.

PHF Paul Harris Fellow · Rotary

Former President of Rotary Club of Booragoon. Over a decade of community service.

Read the full bio — research, career, community involvement and how HELLO PEOPLE runs projects.

See full founder page
Capabilities catalogue

Full catalogue of AI capabilities

Every capability below has been delivered for a real Australian business, from a single AI invoice-processing pipeline through to a full multi-agent operations stack. If your scenario isn't listed, ask, we build bespoke.

AI agents for business

AI document & invoice processing

  • AI document processing — extract data from any format
  • AI invoice processing for Xero & MYOB
  • Receipt, expense & bill extraction at scale
  • Contract clause extraction & summarisation
  • Form, application & onboarding document AI
  • Compliance document checking against your rules
  • PDF & scanned document OCR + structured output

RAG & knowledge systems

  • RAG (retrieval-augmented generation) systems on your data
  • Internal knowledge assistants for staff
  • Customer-facing RAG chatbots grounded in policies
  • Document chatbots over SharePoint, Drive, S3
  • Multi-source knowledge search across systems
  • Policy & procedure AI assistants
  • Citation-backed answers (no hallucinations)

Conversational AI

  • AI chatbot development for websites & apps
  • Voice AI agents for phone & call centres
  • WhatsApp, SMS & messaging bot development
  • Website chatbots with CRM integration
  • Human-in-the-loop escalation workflows
  • Multilingual chatbot deployment
  • After-hours customer enquiry bots

AI automation & workflows

  • AI workflow automation across business systems
  • AI email triage, classification & response drafting
  • AI task routing & approval workflows
  • AI data entry & classification at scale
  • AI-driven document routing & filing
  • Cross-system event-driven AI automation
  • AI augmentation of existing Zapier / Make flows

AI integration with existing systems

  • AI development & integration services
  • AI embedded inside CRM (HubSpot, Salesforce, Pipedrive)
  • AI embedded inside ERP & accounting systems
  • AI embedded inside job management platforms
  • AI inside SharePoint, Teams, Slack & Outlook
  • Custom AI APIs for your existing software
  • ChatGPT / OpenAI / Claude integration services
Professional services team reviewing AI-triaged email queue
Case study

AI email triage saves 3 hours per person, per day

A 60-staff Melbourne professional services firm was drowning in inbox: client emails, supplier invoices, internal escalations. We built an AI triage layer that reads every inbound email, classifies it, extracts key data, drafts a reply where confidence is high, and routes exceptions to the right person. Eight weeks from scoping to production. The team now handles exceptions instead of routine, and answers reach clients same-day.

Read the full case study
3 hrs/day Saved per staff member
80% Of routine email auto-handled
8 weeks Scoping to production
Same-day Client response times

We had staff spending three hours a day reading emails, sorting attachments, and updating records. HELLO PEOPLE built an AI system that handles 80% of that automatically. The team now deals with exceptions instead of routine, and clients get answers the same day, not next week.

General Manager Melbourne professional services firm · 60+ staff
How It Works

What each stage actually looks like

Every engagement is different, but the delivery structure stays consistent across projects.

Discovery & scoping

15-minute scoping call. We map the business process, the documents and data the AI will work with, and the systems the output must land in. Fixed-price quote inside 48 hours.

Design & mapping

Model selection, prompt design, data flow, human-in-the-loop points and integration boundaries. Every decision documented before any code is written.

Build & parallel-run

AI system built and parallel-run against your live operations for two weeks. Every extraction, decision and integration validated before production. Human review where confidence is lower.

Launch & handover

Production cutover on a planned window. Team training, monitoring active. 30 days post-launch support included; documentation, prompts and source code handed over in full.

Where AI lands well

Industries we build practical AI for

AI is most useful where teams are doing high volumes of similar work with your own documents and data. These are the sectors where we most often see it pay back inside a quarter.

Professional services team reviewing AI-summarised client documents

Professional services

Email triage, contract summarisation, client intake, knowledge assistants over past matter files. Firms whose margin depends on billable hour recovery.

Field service team using AI-assisted quoting and dispatch

Trades & field service

AI quote generation from photos and site notes, invoice extraction into ServiceM8 or simPRO, chatbots that book jobs after-hours when the office is closed.

Clinician reviewing AI-summarised patient referral

Healthcare & allied health

Referral triage, patient intake summarisation, clinical note structuring, RAG assistants over policy and protocol documents. Deployed with privacy controls that keep patient data inside your tenancy.

Manufacturing operations reviewing AI-processed supplier documents

Manufacturing

Supplier document extraction, purchase order matching, quality report classification, production dashboards with anomaly detection. AI wired into your ERP and job floor.

Education administrator using AI knowledge assistant

Education & training

Student enquiry chatbots, enrolment document processing, RAG assistants over course catalogues and policies, plagiarism-safe grading support that references your rubric.

Retail team reviewing AI customer support dashboard

Ecommerce & retail

Customer support chatbots grounded in your product catalogue and returns policy, order-status voice agents, review classification, inventory forecasting from your own sales history.

FAQs

Common questions about AI projects

What does an AI services company in Australia actually do?

We build practical AI that runs inside your business systems. AI agents that handle real tasks, RAG knowledge assistants that answer from your own documents, chatbots and voice bots, AI document and invoice processing, machine learning models, and AI-driven workflow automation. Every build is custom-scoped, wired into the tools you already use (Xero, MYOB, HubSpot, Salesforce, SharePoint) and shipped on a production stack. Not demos, not proofs of concept that sit on a shelf.

How much does a custom AI project cost?

Every project is fixed-price scoped after a free 15-minute call. No hourly billing. A focused AI proof of concept is smaller work. A full production build with system integration and machine learning is larger and depends on data volume, model complexity and how many systems it touches. Cloud and model-provider costs (OpenAI, Anthropic, AWS Bedrock) are billed at cost, separately from the build.

How long does an AI project take?

About 4 to 6 weeks for a focused proof of concept. 8 to 16 weeks for a full production AI build depending on complexity. We deliver in phases so you see working results early and can adjust direction based on real outcomes. First working AI output is usually in your hands inside the first fortnight.

Can you add AI to our existing software?

Yes. Most of what we do is add AI features to systems you already run. If your software has an API or we can reach the database, we can wire AI into it. CRM (HubSpot, Salesforce, Pipedrive), ERP, accounting (Xero, MYOB, NetSuite), SharePoint, Teams, Slack, Outlook. We also build fresh systems with AI features from day one when that's the better fit.

Is our data safe when we use AI?

Yes. Where possible, we deploy AI inside your own AWS or Azure tenancy so your data never leaves your network. When public cloud AI is used, we configure enterprise security (encrypted connections, access controls, data processing agreements) and never send your data to train public models. Regulated industries are our normal client base, so this is the default posture, not an upgrade.

Do we need a lot of data to use AI?

It depends on the type of AI. RAG systems and AI agents work with whatever documents and data you already have. Machine learning models typically need more structured historical data. During the strategy and readiness stage we'll tell you honestly whether your data is ready and what prep it needs. No wasted budget on projects that were never going to work.

What's the difference between an AI agent and a chatbot?

A chatbot follows a conversation flow and answers questions. An AI agent goes further, it can research, reason, take actions and complete multi-step tasks. For example, an operations agent can check your CRM, look up an invoice in Xero and send the customer a payment link. A chatbot would tell the customer to call accounts. We usually pair both.

What is RAG and why does it matter?

RAG stands for Retrieval-Augmented Generation. The AI searches your actual documents and data before answering, so responses are accurate, sourced and grounded in your own business information instead of hallucinated. It's how we build AI that businesses can put in front of customers, staff and auditors without worrying about what it might say.

Scope an AI project with us

Describe the business problem in your own words. We'll come back with an honest assessment of whether custom AI, integration or straight-up automation is the right approach, and what it would involve. No jargon, no pressure.

Prefer a quick chat? Call 0425 531 127. We answer the phone in Perth.