A secure portal for every purchaser, from contract to keys. Construction progress, contracts and receipts, colour selections and variations, settlement steps and defect reporting, all in one login under your brand.
For apartment, townhouse and house and land projects. We are Perth-based and work Australia-wide, connect the portal to the CRM and accounting system you already run, quote a fixed price after discovery, and you own the code.
Built here. Your data stays here.
What a buyer portal changes
Between contract and settlement, purchasers want to know how the build is going, where their documents are and what they need to do next. Today the answers sit in your CRM, a shared drive, the site team's updates and your customer care inbox.
What you have now
Each buyer sees their own lot, documents, choices and next steps. Your team posts an update once and every buyer it applies to sees it.
Get a fixed-price scopeWhat changes
Start with what your team spends the most time on, usually progress updates and documents, then add selections, settlement and defects as the project moves on. Pick a tab to see how each part works.
An off the plan purchaser can wait a year or more between signing and settlement. A buyer portal gives every purchaser their own login showing their lot, their contract milestones, the construction stage and what happens next.
Updates are posted once and every buyer on that stage or building sees them. Your sales and customer care team stop answering the same progress question one phone call at a time.
Contracts of sale, disclosure documents, floor plans, specifications, deposit receipts and variation approvals, each filed against the purchaser and the lot they belong to.
Buyers download what they need when their lawyer, conveyancer or broker asks for it. Your team stops searching inboxes for the version that was sent eighteen months ago.
Purchasers choose from the options you offer for their product type: colour schemes, appliance packages, flooring and upgrades. The portal shows what is included, what costs extra and when each choice closes.
Every selection and variation is recorded with the buyer's approval, then passed to your construction team in one schedule rather than in scattered emails.
Settlement is where long projects come undone: finance not ready, documents missing, inspections not booked. The portal tracks each purchaser's readiness so your team sees who needs a nudge months ahead.
Buyers book their pre-settlement inspection, confirm their conveyancer and see the steps left. The project team sees one list of every lot and its status.
After handover, owners report defects through the portal with photos and a location, rather than by email or phone. Each item is logged, assigned to the right trade and tracked to completion.
Owners see the status of their own items. Your team sees every open item across the project, and has a record of what was reported, when and how it was resolved.
Sales agents can see stock availability and the status of the buyers they introduced, without asking your office. Finance brokers can be given access to the documents their client has chosen to share.
Every party sees only what they should. Purchasers never see another buyer's details, and agents see only their own buyers.
No per-buyer licence fees and no hourly billing that grows with the project. Here is how we get from a first call to a fixed-price proposal.
Tell us how your projects run today: how buyers are updated, where documents live and what your customer care team spends its time on. We will tell you honestly whether a custom portal, an existing product or a mix makes sense.
After a discovery phase you receive a fixed-price proposal. No hourly billing and no per-buyer licence fees. You know the total before any build starts.
The purchaser dashboard and document vault first, then selections, settlement and defects. Each stage is working software, so your next project can launch on it.
Why HELLO PEOPLE
Custom software is a big decision. Here is how HELLO PEOPLE compares to the other realistic options.
| Concern | HELLO PEOPLE | Off-the-shelf SaaS | Offshore developer | In-house build |
|---|---|---|---|---|
| Fit to how you sell and build | Built around your projects | Fits most of it, work around the rest | Depends on the developer | You control it fully |
| Your brand in front of buyers | Your name, your domain | Often the vendor's brand | Usually | Yes |
| Ongoing cost | One-off build and optional support | Per project or per user, every month | Hourly, scope creep | Salary and overhead |
| Connects to your CRM and accounts | Built in from the start | If the vendor supports it | Sometimes | If you build it |
| Direct access to the builder | Email Kasun, get Kasun | Support ticket queue | Time-zone gap | Internal team |
| Buyer data ownership | You own the code and the data | Vendor holds it | Often disputed at handover | You own it |
Here is what changes for your team and your buyers once every purchaser has their own login.
The most common call to a developer's office is some version of "how is my apartment going?". A portal answers it for every buyer at once, with the same update, the same photos and the same date.
Your customer care team spends its time on the questions that need a person, not on repeating the construction program.
A purchaser who hears nothing for months starts to worry, and worried purchasers call, complain and talk to each other. Regular, visible progress keeps them informed and keeps the relationship steady until settlement.
It also gives you a consistent, branded experience across every project rather than one that depends on which staff member a buyer happens to reach.
Selections, variations, documents and messages are stored against the purchaser and the lot. When a buyer disputes what was agreed, the record shows what they approved and when.
When staff change over a multi-year project, the history stays with the lot instead of leaving with the person.
When finance, documents and inspections are tracked in one place, the lots at risk of a late settlement show up months before the settlement notice, not the week of it.
Your project and sales teams can follow up early, and the developer's cash flow forecast is built on the real status of each lot.
Meet the person
Your Property Developer Buyer Portals, handled by the founder from start to end.
HELLO PEOPLE designs, builds and looks after AI, software, app and data solutions for Australian businesses, with senior expertise on every project and a scope agreed before work starts. For software, that means starting with how your business runs, not with the code.
Since 2007, HELLO PEOPLE has delivered more than 100 projects from Perth for small and medium businesses across Australia: custom software and apps, system integrations, data migrations, reporting and dashboards, and AI that works inside the systems a business already runs.
I lead every engagement myself. I trained in accounting before moving into IT, hold accounting and IT professional qualifications and an MBA, and bring more than 20 years of experience across sales, service delivery, inventory and compliance. I am also a PhD candidate in AI at Curtin University, researching retrieval-augmented generation (RAG), so the technology is always judged by what it does for the business.
Small and boutique. The person who scopes your software is the person who builds it, and the same person is there on launch day.
No ticket queue and no account manager in between. You hear back within one business day, usually sooner.
The first release is the start, not the end. When you need the next system, integration or report, you call the same person, who already knows your business.
Every developer sells and builds a little differently. We map your buyer journey and systems first, then build the portal around them.
We map the buyer journey from contract to keys, the documents and approvals at each step, and the systems involved: your CRM, accounting, document storage and construction reporting. You leave with a clear scope.
Clickable prototypes of the purchaser, agent and staff views, tested with your sales and customer care team before anything is built, so the portal matches how they already work.
Buyer login, the purchaser dashboard, progress updates and the document vault go first, with weekly demos so you see working software early.
Buyer and lot records sync with your CRM, payments and receipts with your accounting system, and documents with your existing storage, so nobody keys the same data twice.
Testing across phones and browsers, and a security review of logins, access rules and document storage. Buyer contracts and personal details are sensitive, so each buyer sees only their own records.
Go live with your current project, then add selections, settlement and defects as the project moves on. The same portal carries over to your next development.
A secure website where each purchaser logs in to see their own lot: contract and deposit milestones, construction progress, documents, selections, settlement steps and, after handover, defect reporting. It replaces the calls and emails your sales and customer care team handle one buyer at a time.
Yes. The portal is organised around your projects, stages and lots, so it suits apartment buildings, townhouse developments and land subdivisions with house and land packages. Each product type can have its own selections, milestones and documents.
Your CRM is for your sales team. A buyer portal is what the purchaser sees. They work together: buyer and lot records come from the CRM, and selections, approvals and messages made in the portal flow back to it, so neither side keys the same data twice.
Yes. Your team posts updates and photos by project, stage or building, and every buyer they apply to sees them in the portal and can be notified by email. Updates are written once rather than answered call by call.
Yes, with their own views. Agents can see stock availability and the buyers they introduced. Brokers can see only the documents a purchaser chooses to share with them. Nobody sees another buyer's details.
Each buyer sees only their own records. Access is controlled by role, logins can use multi-factor authentication, documents are stored securely and every action is logged. We host in Australia, which matters when the portal holds contracts and personal details.
It depends on scope. A purchaser dashboard with updates and documents is a different project to one that also handles selections, settlement and defects. We run a discovery phase, then give you a fixed-price quote before development starts, with no per-buyer licence fees.
Yes. The source code, the design, the data and the hosting accounts are yours, and the same portal can be reused for your next project.
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How you update buyers, where documents live, what your customer care team spends its time on. Describe it in plain words and we will come back with a clear next step. No jargon, no pressure.
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