Terms and Conditions

These Terms and Conditions apply to the use of this website and to services provided by Silverline Consulting Pty Ltd trading as HELLO PEOPLE.

By accessing our website, requesting a quote, engaging our services or continuing to use our services, you agree to these Terms and Conditions, together with any applicable proposal, quote, statement of work, service agreement or project agreement.

If there is any inconsistency between these Terms and a signed project agreement or statement of work, the project agreement or statement of work will apply to the extent of the inconsistency.

HELLO PEOPLE provides technology consulting, software development and related services, including:

• custom software development;
• website and mobile app development;
• AI solution development;
• software integrations and API development;
• cloud engineering and hosting support;
• data engineering and analytics;
• business process automation;
• digital experience design;
• software maintenance and support;
• IT consulting and advisory services.

The specific scope, deliverables, timeline and pricing for each project will be set out in the relevant proposal, quote or project agreement.

The information on our website is provided for general information only. While we aim to keep information accurate and up to date, we do not guarantee that all website content is complete, current or suitable for your specific business circumstances.

You should not rely on website content as technical, legal, financial or business advice without obtaining advice specific to your situation.

Clients agree to:

• provide accurate and complete information required for project delivery;
• provide timely feedback, approvals and decisions;
• provide access to systems, accounts, data, APIs, hosting environments or third-party platforms where required;
• ensure they have authority to provide any data, content, access credentials or materials supplied to us;
• review deliverables within agreed timeframes;
• make payments in accordance with agreed payment terms;
• nominate a primary contact for project communication;
• comply with third-party platform terms where relevant.

Delays in providing information, access, approvals or feedback may affect project timelines and costs.

Unless otherwise stated, quotes and proposals are valid for the period stated in the proposal or, if no period is stated, for 14 days from the date of issue.

The agreed project scope will be limited to the items expressly included in the proposal, quote or statement of work.

Any work outside the agreed scope may be treated as a variation and may require additional fees and timeline adjustments.

Changes to scope, features, integrations, design, data migration, reporting, AI workflows, third-party systems or project assumptions may result in additional charges.

Where possible, we will advise the client of likely cost or timeline impacts before undertaking material additional work.

Small clarifications or reasonable adjustments may be handled within the project where practical, but substantial changes will be treated as variations.

Fees and payment terms will be set out in the relevant proposal, quote or project agreement.

Unless otherwise stated:

• invoices are payable within 14 days of the invoice date;
• deposits or milestone payments may be required before work begins or continues;
• third-party costs, software licences, hosting fees, API usage fees, AI usage charges, stock assets or app store fees are not included unless expressly stated;
• all amounts are exclusive of GST unless stated otherwise.

If payment is overdue, we may suspend work or access to services until outstanding amounts are paid.

Our services may involve third-party platforms, tools, software, APIs, hosting providers, payment gateways, AI providers, app stores or other external services. Examples may include AWS, Google, Microsoft, Xero, MYOB, Stripe, OpenAI, Apple, Google Play, CRMs, email services, analytics tools or other platforms.

We are not responsible for outages, pricing changes, API changes, policy changes, approval delays, data issues or service failures caused by third-party providers.

Clients are responsible for complying with third-party terms, maintaining required accounts, and paying third-party fees unless otherwise agreed.

Where our services include AI features, report generation, automation or AI-assisted outputs, the client acknowledges that AI-generated content may require human review.

AI outputs should not be treated as professional advice unless independently reviewed and approved by a suitably qualified person.

The client is responsible for reviewing and approving AI-generated reports, recommendations, summaries or documents before relying on them or providing them to third parties.

Unless otherwise agreed in writing, upon full payment of all amounts owing for a project, the client will own the custom-developed deliverables created specifically for that client.

HELLO PEOPLE retains ownership of:

• pre-existing code, tools, templates, frameworks and methodologies;
• reusable libraries, components and development methods;
• general know-how, skills, ideas and experience;
• internal systems and processes;
• materials not specifically created as custom deliverables for the client.

The client grants HELLO PEOPLE a licence to use materials, data, branding and content provided by the client solely for the purpose of delivering the agreed services.

Unless the client requests otherwise in writing, HELLO PEOPLE may refer to the client's name, logo, general project description and non-confidential project outcomes in our portfolio, proposals, website, case studies or marketing material.

We will not disclose confidential technical, commercial or sensitive project details without consent.

Both parties agree to keep confidential information confidential and not disclose it to third parties except:

• where required to perform the agreed services;
• where required by law;
• with the other party's consent;
• to professional advisers, contractors or service providers who are subject to confidentiality obligations.

Confidential information does not include information that is publicly available, already known, independently developed, or lawfully received from another source.

We handle personal information in accordance with our Privacy Policy.

Clients are responsible for ensuring they have the right to provide us with any personal information, business data, customer data, system access or third-party data required for the project.

We will take reasonable steps to protect client information and project data, but no system or method of electronic storage or transmission is completely secure.

We will take reasonable steps to test deliverables before release. The client is responsible for reviewing and testing deliverables within the agreed review period.

If no review period is stated, the client should notify us of any material issue within 7 days of delivery or deployment.

Minor bugs or defects will be addressed in accordance with the project agreement, support arrangement or applicable warranty period, if any. Issues caused by third-party systems, client changes, hosting environments, data quality, unauthorised modifications or use outside the agreed scope may be treated as additional work.

Support, maintenance, updates, monitoring, hosting support and ongoing development are only included where expressly stated in the proposal, quote or support agreement.

Unless ongoing support is agreed, our responsibility ends once the agreed project deliverables have been completed and handed over.

Nothing in these Terms excludes, restricts or modifies any rights, guarantees or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.

To the maximum extent permitted by law, where liability can be limited, our liability is limited to one or more of the following:

• supplying the services again;
• paying the cost of having the services supplied again;
• repairing or replacing goods or deliverables, where applicable;
• paying the cost of repair or replacement, where applicable.

To the maximum extent permitted by law, HELLO PEOPLE is not liable for indirect, incidental, special, consequential or economic loss, including loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, loss of data, or business interruption.

To the maximum extent permitted by law, our total liability in connection with a project or service is limited to the fees paid by the client for the specific project or service giving rise to the claim.

This clause does not limit liability where liability cannot be limited under applicable law.

Either party may terminate services in accordance with the relevant project agreement or by giving reasonable written notice.

We may suspend work or services if:

• invoices remain unpaid;
• required information, access or approvals are not provided;
• the client breaches these Terms or a project agreement;
• continuing work would create a legal, security or operational risk.

Upon termination, the client must pay for all work completed, approved expenses, third-party costs incurred, and any non-cancellable commitments made up to the termination date.

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, cyber incidents, power failures, internet outages, third-party platform failures, industrial action, government action, illness, war, pandemic, or other events outside our control.

If a dispute arises, both parties agree to first attempt to resolve the matter in good faith through discussion or written negotiation.

If the dispute cannot be resolved, either party may refer the matter to mediation before commencing court proceedings, except where urgent injunctive relief or debt recovery action is required.

We may update these Terms from time to time by publishing the updated version on our website.

Changes will apply to future use of our website and future engagements. For existing projects, the terms agreed at the time of engagement will continue to apply unless otherwise agreed.

These Terms are governed by the laws of Western Australia.

The parties submit to the non-exclusive jurisdiction of the courts of Western Australia and the Commonwealth courts of Australia.