Bookings, renewals and payments — running on their own, between Tuesday and Tuesday.

The shape. Visitor lands on your site, picks a class / court / appointment / event from a live calendar, fills a short form, pays the deposit or full fee, gets the calendar invite and SMS confirmation. Office finds out it happened from the dashboard.

What we connect. Embedded into your existing WordPress site or a thin custom booking app. Calendar feeds out to Google Calendar / Outlook. Payments routed through Stripe or Square. Off-hours signups land the same minute, with capacity limits enforced at the form.

Member records & renewal cycle. One profile per person — contact, membership tier, payment method on file, attendance history, communications. Reminder 30 days before renewal, automated bill 7 days before, renewal email on the day, follow-ups on day 7 and day 21 if it lapses. Optional manual escalation only when the structured sequence has played out.

Lapsed-member workflow. Members who lapse drop into a re-engagement sequence — a personal note, an offer, a path back. The structured campaign runs even when no one in the office has the bandwidth to drive it.

How customers pay. Pay-on-booking via Stripe or Square. Saved payment method for recurring memberships. Direct debit for annual fees where appropriate. Payment links on every invoice. Tap-to-pay at events for walk-ups.

What happens behind the scenes. Every payment matches to a specific member and a specific booking or invoice, then pushes into Xero or MYOB with the right tracking category. No more matching bank transfers by hand, chasing unpaid bookings or treating refund processing as an afterthought.

Transactional & campaign comms. Booking confirmations, reminder SMS the day before, on-the-day check-in details, post-event thank-yous and payment receipts — all tied to the booking record. Newsletters, event invitations, renewal reminders and lapsed-member re-engagement run on Mailchimp or HubSpot with member segments synced from the database.

Two-way. Members reply by SMS or email, and the reply lands against the booking or member record — not in someone's personal inbox. The next time anyone in the office picks it up, the conversation history is right there.

The member portal. Members log in to see their bookings, membership status, payment history, certifications, points or credits. They renew themselves, update contact details and book future events without ringing the office.

Admin & board reporting. Membership numbers, attendance, revenue by event type, lapsed members, top members, age and demographic mix — refreshed continuously from live data, not exported monthly. AGM presentations build from the same dashboard the office uses on Monday mornings, so the conversation moves from "are these numbers right?" to "what do we do about them?"

For: clubs, instructors, training providers and small associations that take bookings or charge fees but still rely on email or phone for half the process.

What you get: Online booking embedded into your existing WordPress or club site. Stripe or Square payments wired to the booking. Calendar feed to Google or Outlook. Automated confirmation comms by email or SMS. Connection to Xero or MYOB so payments reconcile.

Timeline: 3 to 5 weeks. Fixed-price after a 15-minute scoping call. First booking usually lands within a fortnight of going live.

For: established clubs, mid-size associations, wellness studios and community organisations with 100–2,000 members and recurring events / classes / activities.

What you get: Member portal with self-service. Recurring membership billing with automated renewal cadence. Online booking and event registration with waitlist management. Two-way payment reconciliation. Mailchimp or HubSpot member-segment sync. Admin reporting and lapsed-member workflow.

Timeline: 8 to 12 weeks delivered in stages. Highest-value piece live inside the first month. Fixed-price.

For: industry associations, multi-region sporting bodies and large not-for-profits with multi-tier membership, governance workflows, regional chapters, sponsorship management or grant-funded program reporting.

What you get: Bespoke platform architected for your operation. Multi-tier and multi-region membership. Governance and board workflows. Sponsorship CRM. Grant-funded program reporting. Custom-branded member experience. Integration with existing tooling (SwiftFox, accounting, document storage).

Timeline: 3 to 6 months in clearly defined stages. Each stage delivers measurable value before the next begins. Fixed-price per stage, with an ongoing support agreement once live.