Property & Facilities
for Perth, Melbourne, Sydney, Brisbane businesses.
Tenant portals, owner dashboards, job management, contractor dispatch, digital inspections, compliance tracking and portfolio reporting — built for property managers, strata managers and facilities companies.
Software that reduces admin, improves tenant and owner experience, and gives you real-time visibility across the portfolio. Perth-based, Australia-wide.
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Property managers are running complex operations on basic tools
Whether you manage residential rentals, commercial buildings, strata schemes or facilities — the operational reality is the same: maintenance requests flowing in by phone, email and text. Inspections on clipboards. Contractors chased via voicemail. Owners asking for reports you need a day to compile.
Most property organisations use a property management system, an accounting package, some kind of inspection tool and a lot of email. These systems do not connect well. Maintenance data lives in the PMS, photos in a phone, invoices in Xero and job status in someone's head.
Custom software for property and facilities connects these systems, gives tenants and owners self-service portals, automates the maintenance-to-billing workflow, puts inspection data in one place, and delivers portfolio reporting in real time.
Common problems in property and facilities management
Operational pain points we solve with custom software, integrations and mobile tools.
Job Scheduling and Dispatch is Manual
Maintenance requests, inspections, contractor dispatch and recurring jobs managed in spreadsheets, email or basic property tools. No real-time visibility of what is happening across the portfolio. Jobs fall through the cracks.
No Tenant or Owner Portal
Tenants cannot log maintenance requests, view lease details, check payment history or communicate with management online. Owners have no visibility of performance, income or maintenance spend without a phone call.
Inspections and Compliance Are Cumbersome
Routine inspections, condition reports, safety compliance checks and defect tracking done on paper or basic forms. Photos managed separately. Reports compiled after the fact. Follow-up actions tracked in email.
Systems Are Disconnected
Property management software, accounting, job management, contractor portals and document storage all separate. Property data entered multiple times. No single view across the portfolio.
Field Teams Work Without Proper Tools
Maintenance staff, inspectors and contractors working from printed job sheets or basic apps. No real-time job updates, photo capture, completion sign-off or automatic status reporting back to the office.
Reporting Requires Manual Compilation
Portfolio performance, maintenance spend, vacancy rates, inspection compliance and contractor performance reported through manual spreadsheet analysis. Data is always stale by the time it reaches decision-makers.
Software solutions for property and facilities management
Job management, tenant portals, digital inspections, contractor management and portfolio dashboards.
Job Management & Maintenance Workflows
End-to-end maintenance workflows: request logging (from tenants, owners, inspections or staff), triage, quote approval, contractor dispatch, progress tracking, completion sign-off, invoicing and reporting. No job falls through.
Automated job routing: maintenance requests categorised and routed to the right team or contractor based on property, trade type, urgency and preferred supplier. SLA tracking and escalation when deadlines approach.
Recurring maintenance scheduling: planned preventive maintenance for HVAC, fire safety, lifts, pest control and other scheduled services. Auto-generated work orders, contractor notifications and compliance tracking.
Tenant, Owner & Contractor Portals
Tenant portal: log maintenance requests with photos, view lease details, check payment history, access documents and communicate with management. Self-service from any device, any time.
Owner portal: property performance dashboards, income and expense summaries, maintenance activity, inspection reports and tenant details. Owners see what is happening without calling the office.
Contractor portal: view assigned jobs, accept or decline work, upload quotes, record completion with photos, submit invoices and track payment status. Streamlines the entire contractor workflow.
Inspections & Compliance
Digital inspection forms for routine, entry, exit and condition inspections. Structured data capture with photo integration, defect annotations and automatic report generation. Works offline for areas with poor connectivity.
Compliance tracking: fire safety, electrical, plumbing, lift, pool and environmental compliance schedules. Automated reminders, contractor dispatch, certificate storage and renewal tracking.
Defect management: defects identified during inspections automatically create maintenance jobs. Photo evidence linked. Rectification tracked through to completion and sign-off.
Mobile Apps for Field Teams
Field maintenance app: view assigned jobs, get directions, check job details and history, capture before/after photos, record time and materials, get sign-off and update job status in real-time.
Inspector app: complete inspections on-device with structured forms, photo capture, annotations and voice notes. Reports generated automatically. Works offline and syncs when connectivity returns.
Contractor app: accept jobs, view property access details, submit quotes, record completion, upload invoices. Reduces the phone and email tag between office and field.
Portfolio Dashboards & Reporting
Portfolio overview: vacancy rates, lease expiry schedules, maintenance spend, income, arrears and compliance status across properties, suburbs and managers. Live data, not end-of-month reports.
Maintenance analytics: average response time, resolution time, spend by property, spend by trade, contractor performance, recurring issues and SLA compliance. Identify problem properties and underperforming contractors.
Financial dashboards: income vs budget, maintenance spend vs budget, outstanding invoices, arrears ageing and cash flow projection. Exportable reports for owners, boards and management.
Digital inspections running 3x faster for 150+ strata schemes
We built a mobile inspection app with defect tracking, photo documentation, compliance reporting and owner communications for a strata management company.
Read the full case study →What changes when the property systems work properly
A professional experience that retains tenants and owners
Tenants who can log maintenance online and track progress are more satisfied — and more likely to renew. Owners who can see portfolio performance on a dashboard are more likely to stay with the manager.
Self-service portals reduce the volume of calls and emails to the office. Information is always accessible, always current, and always consistent.
In a competitive property management market, the digital experience matters. Modern tenants and commercial clients expect online portals. Owners compare the reporting they receive.
Less admin, faster response times, lower costs
Automated job routing, digital inspections, contractor portals and integrated billing eliminate manual steps from every maintenance workflow. Jobs move faster with less admin.
Property managers spend their time on relationships and high-value decisions instead of chasing contractors, compiling reports and re-entering data.
Organisations managing 200+ properties typically save 20–30 hours per week in admin through automation and self-service portals.
Inspection and maintenance compliance without the chasing
Compliance schedules tracked automatically: fire safety, electrical, lift, pool, pest control and building safety. Reminders sent, contractors dispatched, certificates stored and renewals tracked.
When an inspection identifies a defect, it becomes a maintenance job automatically. Rectification tracked through to completion. No defect lost in email.
Audit-ready compliance records: inspection history, compliance certificates, contractor licences and insurance, and maintenance logs all centralised and searchable.
Data-driven portfolio management
Real-time dashboards showing vacancy rates, maintenance spend, income, arrears, compliance status and contractor performance. Data that used to take days to compile is now live.
Identify trends: which properties cost the most to maintain, which contractors deliver best value, where vacancies cluster and which lease renewals need attention.
Financial clarity: income vs budget, maintenance spend vs budget, outstanding invoices, arrears ageing. Board-ready reporting without the month-end scramble.
Relevant services for property and facilities
The services we deliver for property and facilities management clients.
Custom Software Development
Job management, tenant portals, inspection apps and portfolio platforms.
Dashboard & Reporting
Portfolio, maintenance, financial and compliance dashboards.
API & System Integration
Connect property management, accounting, inspection and contractor systems.
Mobile App Development
Field apps for maintenance, inspections and contractor management.
AI Solutions
AI document processing for leases, invoices, inspection reports and compliance.
Legacy System Modernisation
Replace outdated property tools, Access databases and spreadsheet workflows.
Property Software
Need a tenant portal, job management system, or inspection app?
Tell us about your portfolio, your operations, and the admin that consumes your team. We will scope a solution and quote fixed-price.
Typical solutions by workflow
Common property and facilities workflows we build software around.
Tenant Maintenance Portal
Tenants log requests with photos, track progress, view history and communicate with management.
Job Management & Dispatch
End-to-end maintenance workflows from request to completion with contractor dispatch and SLA tracking.
Digital Inspections
Structured inspection forms with photos, defect tracking and automated report generation.
Owner Performance Dashboard
Property income, expenses, maintenance, vacancy and tenant details visible to owners on demand.
Contractor Management
Contractor portal for job acceptance, quoting, completion recording, invoicing and performance tracking.
Compliance Management
Fire, electrical, lift, pool and building compliance schedules with automated reminders and certificate tracking.
Systems we integrate with for property management
We connect property management systems, accounting, inspection tools and contractor platforms.
Xero / MYOB
Invoicing, owner disbursements, contractor payments and financial reporting synced to accounting.
Property Management Systems
Integration with PropertyMe, Console Cloud, Palace, MRI and other PMS platforms for data sync.
Inspection Apps
Integration with existing inspection tools or replacement with custom digital inspection workflows.
Microsoft 365 / Google
Email, calendar, Teams/Meet and document integration for communications and scheduling.
Stripe / Payment Gateways
Online rent payments, maintenance contributions and owner fund collection with automated receipts.
AWS / Azure
Australian-hosted cloud infrastructure for property data, documents, photos and application hosting.
Property and facilities software we have built
Recent project examples from property and facilities clients (details anonymised).
We manage over 800 properties and every maintenance request used to involve 3-4 phone calls. Tenants called to report, we called contractors, contractors called back with questions, then we called the tenant to confirm. HELLO PEOPLE built us a system where tenants lodge requests online with photos, the right contractor gets dispatched automatically, and everyone can track progress. Our office workload changed dramatically. Owners love the dashboards too.
Why property managers choose HELLO PEOPLE
We understand maintenance workflows, compliance schedules and the importance of a reliable system for tenants and owners.
1. We Understand Property Operations
We have built job management systems, portals, inspection apps and dashboards for property managers, strata managers and facilities companies. We understand maintenance workflows, compliance requirements and the pace of property operations.
2. Data Security
Tenant personal information, owner financial data and property details require proper protection. Role-based access, encryption, audit logging, MFA and Australian-hosted infrastructure.
3. We Connect Your Existing Systems
PropertyMe, Console, Palace, Xero, MYOB, inspection tools and contractor platforms — we integrate with what you already use and add the portal and workflow pieces that are missing.
4. Fixed-Price, Staged Delivery
Scoped, quoted fixed-price, delivered in stages. Tenant portal in 8–12 weeks. Job management system in 10–14 weeks. Full platform in 4–7 months. You see working software early.
5. Perth-Based
Based in Perth, working with property and facilities management companies across WA and nationally. All hosting on Australian infrastructure.
6. Ongoing Support
Monthly support plans covering bug fixes, security patches, system monitoring, integration maintenance and feature development. Property systems need to be reliable — tenants and owners expect 24/7 access.
Common questions about property and facilities software
Can you build a tenant portal for a property manager?
Yes. Tenant portals are one of our most common property management projects. Maintenance requests with photos, lease details, payment history, document access and messaging — branded to your organisation. Typically $20,000 to $50,000 depending on features.
Can you integrate with our property management system?
Yes. We integrate with PropertyMe, Console Cloud, Palace, MRI and other PMS platforms via API. We add the tenant-facing portal, job management and reporting tools your PMS lacks, using it as the data backbone.
Can you build a job management system for facilities?
Yes. End-to-end work order management from request to completion — with contractor dispatch, SLA tracking, quote approval workflows, completion sign-off and integrated invoicing. For both residential and commercial property.
Can you build inspection apps that work offline?
Yes. Our inspection apps work offline for properties with poor connectivity. Structured forms, photo capture, annotations and voice notes. Data syncs when connectivity returns. Reports generated automatically.
How much does property management software cost?
Tenant portal: $20,000 to $50,000. Job management system: $30,000 to $75,000. Inspection app: $25,000 to $55,000. Full platform with portals, job management, inspections and dashboards: $60,000 to $180,000+. All quoted fixed-price after scoping.
Can you build owner reporting dashboards?
Yes. Owner portals showing property performance, income, expenses, maintenance activity, inspection reports and tenant details. Accessible on demand without waiting for monthly statements. Commercial portfolio dashboards for management and boards.
How long does property software take to build?
Tenant portal MVP: 8 to 12 weeks. Job management system: 10 to 14 weeks. Full platform: 4 to 7 months delivered in stages. Core features ship first while advanced modules follow.
Do you provide ongoing support?
Yes. Monthly support covering bug fixes, security updates, integration maintenance and feature development. Property systems need to be reliable — tenants and owners expect 24/7 access.
Get Started
Talk to us about software for your property or facilities business
How many properties? What systems do you use? What processes take the most time? Tell us, and we will come back with a plan.
Tell Us About Your Portfolio
What type of property? How many properties? What systems do you use now? What processes take the most time? We will come back with a plan and fixed-price quote.
Prefer a quick chat? Call 0425 531 127 – we're Perth-based and we answer the phone.