Property managers, strata managers and facilities companies come to us when inspections, jobs and compliance all sit in different spreadsheets. Tenant portals, owner dashboards, the Inspection manager, job management, contractor dispatch and portfolio reporting. Built for the way a portfolio runs.
Tenants and owners see the portfolio in real time and you get the admin back. Perth-based and Australia-wide, we work with managers in Perth, Melbourne, Sydney and Brisbane on a fixed-price scope.
Built here. Your data stays here.
Whether you manage residential rentals, commercial buildings, strata schemes or facilities, the operational reality is the same: maintenance requests flowing in by phone, email and text. Inspections on clipboards. Contractors chased via voicemail. Owners asking for reports you need a day to compile.
Most property organisations use a property management system, an accounting package, some kind of inspection manager app and a lot of email. These systems do not connect well. Maintenance data lives in the PMS, photos in a phone, invoices in Xero and job status in someone's head.
Custom software for property and facilities connects these systems, gives tenants and owners self-service portals, automates the maintenance-to-billing workflow, puts the entire inspection process and inspection manager data in one place, and delivers portfolio reporting in real time.
Operational pain points we solve with custom software, integrations and mobile tools.
Maintenance requests, inspections, contractor dispatch and recurring jobs managed in spreadsheets, email or basic property tools. No real-time visibility of what is happening across the portfolio. Jobs fall through the cracks.
Tenants cannot log maintenance requests, view lease details, check payment history or communicate with management online. Owners have no visibility of performance, income or maintenance spend without a phone call.
Routine inspections, condition reports, safety compliance checks and defect tracking done on paper or basic forms. Photos managed separately. Reports compiled after the fact. Follow-up actions tracked in email.
Property management software, accounting, job management, contractor portals and document storage all separate. Property data entered multiple times. No single view across the portfolio.
Maintenance staff, inspectors and contractors working from printed job sheets or basic apps. No real-time job updates, photo capture, completion sign-off or automatic status reporting back to the office.
Portfolio performance, maintenance spend, vacancy rates, inspection compliance and contractor performance reported through manual spreadsheet analysis. Data is always stale by the time it reaches decision-makers.
Job management, tenant portals, digital inspections, contractor management and portfolio dashboards.
End-to-end maintenance workflows: request logging (from tenants, owners, inspections or staff), triage, quote approval, contractor dispatch, progress tracking, completion sign-off, invoicing and reporting. No job falls through.
Automated job routing: maintenance requests categorised and routed to the right team or contractor based on property, trade type, urgency and preferred supplier. SLA tracking and escalation when deadlines approach.
Tenant portal: log maintenance requests with photos, view lease details, check payment history, access documents and communicate with management. Self-service from any device, any time.
Owner portal: property performance dashboards, income and expense summaries, maintenance activity, inspection reports and tenant details. Owners see what is happening without calling the office.
Digital inspection forms for routine, entry, exit and condition inspections. Structured data capture with photo integration, defect annotations and automatic report generation. Works offline for areas with poor connectivity.
Compliance tracking: fire safety, electrical, plumbing, lift, pool and environmental compliance schedules. Automated reminders, contractor dispatch, certificate storage and renewal tracking.
Field maintenance app: view assigned jobs, get directions, check job details and history, capture before/after photos, record time and materials, get sign-off and update job status in real-time.
Inspector app: complete inspections on-device with structured forms, photo capture, annotations and voice notes. Reports generated automatically. Works offline and syncs when connectivity returns.
Portfolio overview: vacancy rates, lease expiry schedules, maintenance spend, income, arrears and compliance status across properties, suburbs and managers. Live data, not end-of-month reports.
Maintenance analytics: average response time, resolution time, spend by property, spend by trade, contractor performance, recurring issues and SLA compliance. Identify problem properties and underperforming contractors.
We built a mobile inspection app with defect tracking, photo documentation, compliance reporting and owner communications for a strata management company.
Read the full case studyTenants who can log maintenance online and track progress are more satisfied and more likely to renew. Owners who can see portfolio performance on a dashboard are more likely to stay with the manager.
Self-service portals reduce the volume of calls and emails to the office. Information is always accessible, always current, and always consistent.
In a competitive property management market, the digital experience matters. Modern tenants and commercial clients expect online portals. Owners compare the reporting they receive.
Automated job routing, digital inspections, contractor portals and integrated billing eliminate manual steps from every maintenance workflow. Jobs move faster with less admin.
Property managers spend their time on relationships and high-value decisions instead of chasing contractors, compiling reports and re-entering data.
Organisations managing 200+ properties typically save 20–30 hours per week in admin through automation and self-service portals.
Compliance schedules tracked automatically: fire safety, electrical, lift, pool, pest control and building safety. Reminders sent, contractors dispatched, certificates stored and renewals tracked.
When an inspection identifies a defect, it becomes a maintenance job automatically. Rectification tracked through to completion. No defect lost in email.
Audit-ready compliance records: inspection history, compliance certificates, contractor licences and insurance, and maintenance logs all centralised and searchable.
Real-time dashboards showing vacancy rates, maintenance spend, income, arrears, compliance status and contractor performance. Data that used to take days to compile is now live.
Identify trends: which properties cost the most to maintain, which contractors deliver best value, where vacancies cluster and which lease renewals need attention.
Financial clarity: income vs budget, maintenance spend vs budget, outstanding invoices, arrears ageing. Board-ready reporting without the month-end scramble.
The services we deliver for property and facilities management clients.
Job management, tenant portals, inspection apps and portfolio platforms.
Portfolio, maintenance, financial and compliance dashboards.
Connect property management, accounting, inspection and contractor systems.
Field apps for maintenance, inspections and contractor management.
AI document processing for leases, invoices, inspection reports and compliance.
Replace outdated property tools, Access databases and spreadsheet workflows.
Common property and facilities workflows we build software around.
Tenants log requests with photos, track progress, view history and communicate with management.
End-to-end maintenance workflows from request to completion with contractor dispatch and SLA tracking.
Structured inspection forms with photos, defect tracking and automated report generation.
Property income, expenses, maintenance, vacancy and tenant details visible to owners on demand.
Contractor portal for job acceptance, quoting, completion recording, invoicing and performance tracking.
Fire, electrical, lift, pool and building compliance schedules with automated reminders and certificate tracking.
We connect property management systems, accounting, inspection tools and contractor platforms.
Invoicing, owner disbursements, contractor payments and financial reporting synced to accounting.
Integration with PropertyMe, Console Cloud, Palace, MRI and other PMS platforms for data sync.
Integration with existing inspection tools or replacement with custom digital inspection workflows.
Email, calendar, Teams/Meet and document integration for communications and scheduling.
Online rent payments, maintenance contributions and owner fund collection with automated receipts.
Australian-hosted cloud infrastructure for property data, documents, photos and application hosting.
Recent project examples from property and facilities clients (details anonymised).
Built a branded tenant portal for a property management company with 800+ residential properties. Tenants log maintenance requests with photos, view lease details, check payment history and access documents. Maintenance requests that previously took 3-4 phone calls to process now flow through automatically. Office call volume dropped over 45%.
Replaced a paper-based job management system for a facilities management company servicing commercial buildings. Work orders created from tenant requests, inspections or recurring schedules. Contractor dispatch, SLA tracking, completion sign-off and automated invoicing. Average job completion time reduced by 35%. SLA compliance improved from 72% to 94%.
Built a mobile inspection app for a strata management company covering 120+ schemes. Common property inspections with structured forms, photo capture, defect annotation and automatic report generation. Defects create maintenance jobs automatically. Inspection report delivery to owners reduced from 2 weeks to same-day.
We manage over 800 properties and every maintenance request used to involve 3-4 phone calls. Tenants called to report, we called contractors, contractors called back with questions, then we called the tenant to confirm. HELLO PEOPLE built us a system where tenants lodge requests online with photos, the right contractor gets dispatched automatically, and everyone can track progress. Our office workload changed dramatically. Owners love the dashboards too.
We understand maintenance workflows, compliance schedules and the importance of a reliable system for tenants and owners.
We have built job management systems, portals, inspection apps and dashboards for property managers, strata managers and facilities companies. We understand maintenance workflows, compliance requirements and the pace of property operations.
Tenant personal information, owner financial data and property details require proper protection. Role-based access, encryption, audit logging, MFA and Australian-hosted infrastructure.
PropertyMe, Console, Palace, Xero, MYOB, inspection tools and contractor platforms: we integrate with what you already use and add the portal and workflow pieces that are missing.
Scoped, quoted fixed-price, delivered in stages. Tenant portal in 8–12 weeks. Job management system in 10–14 weeks. Full platform in 4–7 months. You see working software early.
Based in Perth, working with property and facilities management companies across WA and nationally. All hosting on Australian infrastructure.
Monthly support plans covering bug fixes, security patches, system monitoring, integration maintenance and feature development. Property systems need to be reliable. Tenants and owners expect 24/7 access.
Yes. Tenant portals are one of our most common property management projects. Maintenance requests with photos, lease details, payment history, document access and messaging, branded to your organisation. Fixed-price quote after scoping.
Yes. We integrate with PropertyMe, Console Cloud, Palace, MRI and other PMS platforms via API. We add the tenant-facing portal, job management and reporting tools your PMS lacks, using it as the data backbone.
Yes. End-to-end work order management from request to completion, with contractor dispatch, SLA tracking, quote approval workflows, completion sign-off and integrated invoicing. For both residential and commercial property.
Yes. Our inspection apps work offline for properties with poor connectivity. Structured forms, photo capture, annotations and voice notes. Data syncs when connectivity returns. Reports generated automatically.
We provide a fixed-price quote after scoping. Focused tools (a tenant portal, a job management system, an inspection app) sit at the lower end of project size. A full platform combining portals, job management, inspections and dashboards is larger.
Yes. Owner portals showing property performance, income, expenses, maintenance activity, inspection reports and tenant details. Accessible on demand without waiting for monthly statements. Commercial portfolio dashboards for management and boards.
Tenant portal MVP: 8 to 12 weeks. Job management system: 10 to 14 weeks. Full platform: 4 to 7 months delivered in stages. Core features ship first while advanced modules follow.
Yes. Monthly support covering bug fixes, security updates, integration maintenance and feature development. Property systems need to be reliable. Tenants and owners expect 24/7 access.
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What type of property? How many properties? What systems do you use now? What processes take the most time? We will come back with a plan and fixed-price quote.
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