Custom conversational ai and voice ai development services for Australian businesses. AI chatbots and voice bots that answer questions, capture enquiries, book appointments and hand over to your team. On your website, WhatsApp, phone, Teams, or Messenger.
Not a scripted FAQ widget. A chatbot that knows your business, understands what people are asking, and actually helps.
Three stages. No surprises. Every chatbot development services australia project is delivered personally by the founder. Your live operations stay untouched until cutover.
Week 0
15-minute scoping call. We map your current process, the documents/data the AI will work with, and the systems the AI output must land in. Fixed-price quote inside 48 hours.
Weeks 1–N
AI system built and parallel-run against your live operations for two weeks. Every extraction, decision and integration validated before production. Human-in-the-loop where confidence is lower.
Cutover
Production cutover on a planned window. Team training, monitoring active, 30 days post-launch support. Documentation, prompts and source code handed over in full.
Website chat, voice, WhatsApp and messaging, internal helpdesk bots, and booking bots. Most businesses start with one channel and expand. Pick a tab to see how each type would work for you.
A chatbot on your website that answers visitor questions, captures enquiry details, and helps people find what they need. Not a FAQ popup. A conversational assistant that understands what people type and responds helpfully.
It can answer questions about your services, pricing, opening hours, and availability. It collects lead details, books appointments, and guides visitors to the right page. Connected to your CRM and booking system so it works with real data.
An AI that answers your phone line. Callers speak normally and the bot understands, responds, and takes action. It can take bookings, answer common questions, capture enquiry details, and route calls to the right person.
Perfect for businesses that miss calls after hours, during lunch, or when the team is flat out. The voice bot handles the routine calls. Your team handles the complex ones.
AI-powered conversations on WhatsApp, Facebook Messenger, Instagram DMs, and SMS. Your customers message you on the platform they prefer. The AI handles it all from one brain.
Supports rich messages with buttons, images, documents, and links. The bot sends confirmations, reminders, and follow-ups through the same channel. Customers stay in the app they already use.
A chatbot for your internal team, deployed in Microsoft Teams, Slack, or as a web app. Staff ask questions about policies, procedures, IT issues, HR processes, and get instant answers from your company documents. Powered by RAG so every answer cites its source.
Connected to your internal knowledge base, HR policies, IT documentation, and SOPs. The bot gives sourced answers and can also create tickets, log requests, and route issues to the right team.
A chatbot that handles appointment booking end-to-end. Customers describe what they need, the bot checks availability, suggests times, confirms the booking, and sends reminders.
Handles rescheduling, cancellations, and waitlist management. Integrates with your calendar, booking platform, or job management tool.
No hourly billing. No vague estimates. Here is how ai chat services australia and ai chat and voice services get scoped, from a free 15-minute call to a fixed-price quote.
Tell us what problem you are trying to solve. We will give you an honest answer on whether AI is the right fit and what it would involve.
After discovery, you get a fixed price for the project. No hourly billing that spirals. You know exactly what it costs before we build.
PoC first, then production build in phases. You see real value early, give feedback, and pay in milestones.
Why HELLO PEOPLE
ChatGPT Enterprise, no-code AI tools and an in-house AI team all solve pieces of the problem. Here is how HELLO PEOPLE compares on the things that actually matter to an AU SMB.
| Concern | HELLO PEOPLE | ChatGPT / Off-shelf | No-code AI (Zapier) | In-house AI hire |
|---|---|---|---|---|
| Fit to your chat/voice use case | Scoped to your intents and channels | Generic chat, no intent design | Fine for keyword FAQ bots | Depends on who you hire |
| Chatbot live in 6-10 weeks | Trained bot on real conversations | You paste replies yourself | You build every intent branch | Months to hire, then build |
| AU privacy + call recording fit | AU-hosted with consent + retention | US-hosted, opaque handling | US-hosted by default | You brief the hire on privacy |
| Ongoing cost | One-off + optional support plan | Per seat/token, per month | Per-run + prompt engineering | Salary + super + overhead |
| When user intents grow | We add intents and re-tune the model | You wait for vendor updates | You rebuild the intent tree | Your team owns retraining |
| Direct access to the builder | Email Kasun, get Kasun | OpenAI support tier | Community forum | Internal AI team |
| Chatbot code + conversation logs ownership | You own the bot and every log | Vendor holds the transcripts | You own the flow (self-hosted) | Your team owns it |
We built an AI-powered search system for a consulting firm. Consultants now find relevant insights across a decade of reports and proposals in seconds.
Read the full case studyWe were missing 30% of after-hours phone calls. The voice bot now handles those calls — takes job details, books appointments, and sends confirmations. First month we picked up 40 additional bookings that would have gone to voicemail.
Fewer missed after-hours enquiries, less repetitive work for your team, better lead capture, consistent replies across every channel, and clean handover to humans when needed. Here is what voice ai development services deliver day to day.
Enquiries come in at 10pm on a Sunday, 6am before the office opens, over the long weekend. If nobody responds, the customer moves on. For trades, healthcare, hospitality, and most service businesses, after-hours is when a lot of enquiries arrive.
An AI chatbot responds the moment the message comes in. It answers the question, collects the details, or books the appointment. If the enquiry needs a human, the chatbot captures everything so your team can follow up first thing with full context.
One plumbing business picked up 40 extra bookings in the first month. Those were calls that previously went to voicemail and never came back.
What are your opening hours? Do you service my area? How much does X cost? Can I book for next week? Where do I park? Every business has the same handful of questions that account for most of the inbound volume.
The chatbot handles these instantly. Your team stops spending half their day on routine replies and focuses on the enquiries that actually need a person.
This is the real value for most small businesses. Not fancy AI. Just practical help with everyday questions that eat up time.
Someone visits your website and asks about pricing. A basic contact form might capture their name and email. An AI chatbot asks the right follow-up questions: what do you need, what is your timeline, what is your budget range, what is the best way to reach you.
The chatbot collects a qualified enquiry, not just a name. It creates the lead in your CRM with all the context. Your sales team picks up a warm lead instead of a cold form submission.
No more anonymous website visitors who leave without a trace. No more enquiry forms that sit in a queue for 24 hours.
When a new staff member answers the phone, they give a different answer to the experienced person. When it is busy, replies are rushed. When it is Monday morning, the backlog means slower responses.
The chatbot gives the same quality answer at 2am as 2pm. The same accurate pricing information, the same booking process, the same helpful tone. Consistency builds trust.
It works across your website, WhatsApp, Facebook Messenger, and phone. One brain, one set of answers, every channel.
A chatbot that cannot hand over to a human is annoying. Ours are built with clear escalation. When the enquiry is complex, sensitive, or outside the bot's scope, it passes the full conversation to your team. No customer repeats themselves.
You set the rules. Define which topics always go to a person. Set confidence thresholds. Add an option for customers who just want to talk to someone.
The chatbot is the front door, not a wall. It handles the routine so your team can focus on the conversations that genuinely need them.
Every project is different, but the four-step structure stays the same. Define the conversations, build and connect to your systems, test and refine, then launch and optimise based on real usage.
A chatbot or voice bot built around your business, connected to your CRM, booking system and knowledge base. It answers questions in natural language, captures qualified enquiries, books appointments, and hands over to your team when needed. Deployed on your website, WhatsApp, Messenger, Instagram, SMS, Teams, Slack, or your phone line. You get the code, the prompts, and the source.
A scripted chatbot follows fixed flows. Press 1 for sales. It breaks the moment someone types something unexpected. Custom conversational ai understands natural language. A customer can type "I need a mobile app and maybe a client portal, can someone call me this week?" and it captures the intent, asks the right follow-ups, and books the callback. Difference between a phone tree and talking to a helpful team member.
Website chat, WhatsApp Business API, Facebook Messenger, Instagram DMs, SMS, Microsoft Teams, Slack, and voice calls via Twilio or Telnyx. Same AI across every channel so the experience is consistent. One dashboard, one set of answers, one conversation history per customer.
AI that answers your phone line with natural speech. It understands Australian accents, responds conversationally, and can take bookings, capture enquiry details, answer common questions and route calls to the right person. Works with your existing phone system. Great for businesses that miss after-hours calls or get slammed during lunch.
Fixed price after scoping. A website chatbot with CRM integration sits at the lower end. A multi-channel deployment with voice, WhatsApp and multiple system integrations is larger. Ongoing costs like OpenAI or Anthropic model usage plus Twilio for voice get scoped during the build so you know the monthly run-rate.
A focused chatbot for a single channel runs 3 to 5 weeks. A multi-channel deployment with voice and multiple integrations runs 6 to 10 weeks. We launch on your highest-volume channel first and add channels progressively so you see value fast.
It hands over to a human with the full conversation history, any data it gathered, and a summary of what the customer needs. The customer does not repeat anything. You set the rules: which topics always go to a person, confidence thresholds, and override options for customers who prefer human contact.
A useful chatbot needs to know your business, answer clearly, collect the right details, connect to your workflow, and hand over to a person when needed. If it cannot do those things it becomes a gimmick. We build with your specific business knowledge grounded via RAG, connected to your real systems, with proper escalation paths, tested against your most common questions before going live.
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What do your customers ask most? Which channels do they prefer? Website chat, WhatsApp, phone calls, Messenger. We come back with a realistic assessment and a fixed-price quote within 48 hours.
Prefer a quick chat? Call 0425 531 127. We answer the phone in Perth.
