AI Solution

Custom AI Development & Integration
for Australian businesses

Chatbots, knowledge systems, AI agents, workflow automation, machine learning. Most useful AI solutions combine more than one of these. Custom AI development is the process of working out which combination your business needs, building it, and connecting it to your systems.

We build AI that plugs into Xero, your CRM, your email, your project management tool, and your custom software. Not standalone tools. Connected solutions that work inside the systems your team already uses.

Book a 20-min scoping call Call 0425 531 127
  • AU-wide Perth-based · servicing Australia
  • 18+ yrs Building business software
  • Enterprise Grade security
  • PoC-first Proof before full commit
What We Do

The service that brings AI capabilities together

There are lots of individual AI capabilities: chatbots that talk to customers, knowledge systems that answer questions from your documents, agents that make decisions, automation that handles repetitive tasks, machine learning that spots patterns in your data. Each one is useful on its own. But the real value comes when you combine them into a solution built around how your business actually works.

That is what custom AI development and integration does. We figure out which capabilities your business needs, build them, connect them to each other, and plug it all into the systems your team already uses.

The "custom" part means it is built around your documents, your CRM, your Xero or MYOB, your workflows, and your rules. The "integration" part means the AI connects to your real tools so data flows automatically. No standalone dashboards. No manual copy-paste. No extra logins.

Custom AI development team building and integrating intelligent features into business software
How it runs

An AI development project, end to end

Three stages. No surprises. Your live operations stay untouched until cutover — delivered personally by the founder.

  1. Week 0

    AI Development Audit

    15-minute scoping call. We map your current process, the documents/data the AI will work with, and the systems the AI output must land in. Fixed-price quote inside 48 hours.

  2. Weeks 1–N

    Build & Parallel-Run

    AI system built and parallel-run against your live operations for two weeks. Every extraction, decision and integration validated before production. Human-in-the-loop where confidence is lower.

  3. Cutover

    Go-Live & Handover

    Production cutover on a planned window. Team training, monitoring active, 30 days post-launch support. Documentation, prompts and source code handed over in full.

Founder profile

Kasun Wijayamanna

Founder · Perth, WA · Started HELLO PEOPLE in 2008

18+ Years running HELLO PEOPLE

Founded in 2008. Two decades of technology-driven business transformation across Australia.

100+ Projects delivered

Startups to government agencies across mining, healthcare, legal, education and more.

HDR Researcher · Curtin University

Postgraduate research in Artificial Intelligence and Retrieval-Augmented Generation (RAG).

MBA Oil & Gas

Deep technical expertise combined with strong business and financial acumen.

Perth Based in WA

Serving businesses across Western Australia and nationally.

AU+TH International experience

Professional background in Bangkok, Thailand before migrating to Perth.

PHF Paul Harris Fellow · Rotary

Former President of Rotary Club of Booragoon. Over a decade of community service.

Read the full bio — research, career, community involvement and how HELLO PEOPLE runs projects.

See full founder page
Why Custom AI

Why businesses choose custom over off-the-shelf

Multiple AI capabilities connected into a single business solution

The service that brings chatbots, RAG, agents, and automation together

You have probably heard the individual terms: AI chatbots, RAG, AI agents, workflow automation, machine learning. Each solves a different problem. But most real business solutions combine two or more.

A lead capture system might use a chatbot to talk with visitors, RAG to answer product questions from your knowledge base, an agent to qualify the lead and create a CRM record, and automation to trigger a follow-up email. That is not four separate projects. It is one solution that uses the right AI for each step.

Custom AI development is the process of working out which capabilities your business needs, building them, and connecting them into a working solution.

Custom AI solution built around specific business workflows and systems

What "custom" actually means

Custom means the solution is built around the way your business works. Not a generic template. Not an off-the-shelf tool that you have to adapt your processes around.

That includes your documents, your website, your CRM, your Xero or MYOB, your booking system, your job management platform, your internal workflows, your approval rules, and your customer service process.

So instead of just installing a chatbot widget that answers generic questions, the chatbot knows your services, follows your enquiry handling process, qualifies leads using your criteria, and saves data into your CRM in the format your team expects.

AI integration architecture showing enquiry flowing through multiple connected systems

What "integration" actually means

Integration means the AI does not sit on its own. It connects with your website, CRM, ERP, accounting system, email, calendar, cloud storage, and custom software. That is what turns AI from a demo into a real business tool.

Here is what integration looks like in practice: a customer sends an enquiry. The AI reads it. Checks the knowledge base. Classifies the request. Creates the lead in the CRM. Books a meeting. Sends a confirmation. Notifies staff. All connected. No manual steps.

Without integration, AI is just another standalone tool. With integration, it becomes part of how your business runs.

Comparison showing gaps in off-the-shelf AI versus custom-built solutions

When off-the-shelf tools are not enough

Off-the-shelf AI tools can be useful starting points. But they often do not understand your business properly, do not connect deeply into your systems, do not follow your internal processes, do not handle your specific permissions and security requirements, and cannot manage unique workflows.

Custom AI development is worth it when you need better fit, stronger integration with your existing tools, more control over how data is handled, private data processing, workflow automation that follows your rules, or a solution built around how your operations actually work.

We are not anti off-the-shelf. Sometimes a SaaS tool is the right answer. We will tell you if it is. But when generic tools leave gaps, custom development fills them.

Combined Solutions

How AI capabilities combine in practice

Most useful AI solutions use more than one capability. Here is how they come together for real business problems.

Sales & Lead Handling

A chatbot handles the first conversation. RAG pulls real answers from your knowledge base so the chatbot actually knows your services and pricing. An AI agent qualifies the lead. Automation creates the record in your CRM, books a meeting, and triggers a follow-up sequence.

The result: enquiries get handled 24/7, qualified leads land in your CRM fully categorised, and your sales team talks to people who are ready to buy instead of chasing unqualified contacts.

ChatGPT integration services

Internal Staff Assistant

RAG is the core: the assistant searches your internal documents, policies, procedures, and project history to answer staff questions accurately. A chatbot interface makes it easy to ask questions in plain language.

Permissions control who sees what. The sales team gets access to product specs and pricing. HR sees policies and contracts. Operations sees SOPs and project records. Everyone gets answers specific to their role.

Custom LLM app development

Operations & Admin Automation

Workflow automation handles the repetitive tasks: reading incoming documents, extracting key data, classifying items, updating records, sending notifications. AI agents manage tasks that need judgement, like prioritising jobs based on multiple factors.

Integration connects these automations to your real systems. Invoices go into Xero. Job updates go into your project management tool. Customer notifications go through your email platform. Nothing lands in a standalone dashboard your team has to check separately.

AI CRM & ERP integration

Document Processing & Classification

AI reads your incoming documents: invoices, receipts, forms, applications, contracts, reports. It extracts the important data, validates it against your rules, and pushes it into the right system. No more manual data entry from PDFs.

Classification handles the routing. Emails get categorised by type and urgency. Support tickets go to the right team. Applications get checked for completeness. The AI understands context, not just keywords, so it works even when people describe the same thing differently.

AI API development

Forecasting & Smarter Decisions

Machine learning models trained on your historical data can predict demand, flag risks, detect anomalies, and forecast outcomes. The key word is "your data". Not generic industry averages.

Integration means predictions appear where decisions happen. Stock reorder alerts inside your inventory system. Churn risk scores inside your CRM. Budget variance warnings inside your project tool. Not in a separate analytics platform your team forgets to check.

AI & machine learning
AI-powered lead qualification system handling enquiries and creating CRM records automatically
Internal AI assistant searching company knowledge base to answer a staff question
AI operations automation processing invoices, routing tasks, and updating business systems
AI reading and classifying business documents then routing data to connected systems
Forecasting dashboard showing AI predictions connected to inventory and CRM systems
Capabilities catalogue

AI development & integration services we deliver

Every capability below has been delivered for a real Australian business — from a single ChatGPT integration to a full multi-model RAG architecture. If your scenario is not listed, ask — we build bespoke.

Custom LLM app development

  • Custom LLM app development
  • Internal LLM tools for staff (purpose-built UI)
  • Customer-facing LLM apps (chat, drafting, summarising)
  • LLM-powered admin & ops dashboards
  • Prompt engineering & evaluation pipelines
  • LLM fallback, guardrails & moderation layers
  • On-prem / private cloud LLM deployment

ChatGPT / OpenAI integration services

  • ChatGPT integration services for business apps
  • OpenAI API integration into CRM, ERP & websites
  • Azure OpenAI integration for enterprise
  • Claude / Anthropic integration services
  • Multi-model orchestration (best model per task)
  • OpenAI Assistants API & function calling
  • Streaming chat UIs inside existing software

AI API development

  • AI API development services
  • Document extraction APIs for internal use
  • Classification & routing APIs
  • Summarisation & drafting APIs
  • Embeddings & semantic search APIs
  • Webhook-driven AI pipelines
  • Rate limiting, auth & observability for AI APIs

AI CRM & ERP integration

  • AI CRM & ERP integration
  • AI inside HubSpot — lead scoring, summaries, drafting
  • AI + Xero — invoice extraction & coding
  • AI inside Salesforce / Pipedrive / Zoho
  • AI summaries inside MYOB / NetSuite / Business Central
  • AI inside ServiceM8 / Simpro / Tradify
  • AI inside SharePoint / Teams / Outlook / Slack

Fine-tuning & RAG architecture

  • RAG architecture design & implementation
  • Vector database setup (Pinecone, pgvector, Qdrant)
  • Chunking & embedding strategy tuning
  • Hybrid search (keyword + semantic) pipelines
  • Fine-tuning open-source LLMs on your data
  • Domain-specific prompt libraries
  • Citation-backed answer generation

AI model selection & evaluation

  • GPT-4 / Claude / Gemini / open-source comparison
  • Cost vs accuracy trade-off modelling
  • Latency & throughput benchmarking
  • Eval harness setup for ongoing accuracy monitoring
  • Hallucination & failure-mode testing
  • Build-vs-buy assessment for AI capability
  • Model upgrade & migration planning
Enterprise knowledge management system
Case Study

Enterprise knowledge search that cut research time by 85%

We built an enterprise knowledge management system powered by RAG. Unified search across 50,000+ documents delivers answers in seconds instead of hours.

Read the full case study
50,000+ Documents indexed
85% Faster knowledge retrieval
< 8s Average answer time
Industries

Who we build custom AI for

AI solutions tailored to how your industry actually works. Not generic templates.

01

Trade & Service Businesses

Job enquiries handled by AI, quotes generated from templates, job records created in your management tool, scheduling automated based on team availability and location. Chatbot handles after-hours enquiries so you do not lose leads overnight.

02

Professional Services

Internal knowledge assistant that answers staff questions from your policies, past projects, and templates. Client enquiries qualified and routed automatically. Proposals drafted from your standard templates using project-specific details.

03

Retail & E-Commerce

Demand forecasting based on your sales history to prevent stockouts and overstocking. Customer support chatbot that knows your products and policies. Order processing automation from purchase through to fulfilment and tracking.

04

Finance & Accounting

Invoice processing from any format into Xero or MYOB. Bank statement reconciliation. Expense categorisation. Compliance document checking against your rules with exceptions flagged for review.

05

Property & Real Estate

Tenant enquiry handling and qualification by AI. Lease document processing and data extraction. Maintenance request classification and routing to the right tradesperson. Rent arrears follow-up sequences triggered automatically.

06

Healthcare & Allied Health

Patient intake forms processed and entered into your practice management system. Appointment scheduling and reminders handled by AI. Referral letters drafted from consultation notes. Compliance checks on clinical documentation.

How We Work

From idea to production AI

A structured process that starts with a proof of concept using your actual data, so you see results before committing to the full build.

Discovery & Scoping

We review your workflows, data sources, and the systems you want AI connected to. We identify which AI capabilities will make the biggest difference and define a realistic scope, budget, and success metrics.

Proof of Concept

We build a working version using your actual data. You see real AI processing your real documents, answering real questions, or classifying real emails before investing in a full build. If it does not work well enough, we stop here.

Build & Integrate

We develop the production solution and connect it to your systems. Xero, CRM, email, job management, whatever you use. Weekly demos keep you in the loop. Your team can test and give feedback throughout.

Test & Deploy

We test accuracy, edge cases, security, and performance with real scenarios your team provides. Once it meets the targets we agreed on, we deploy to production with full monitoring and error handling.

Monitor & Improve

AI gets better with feedback. We monitor accuracy, retrain models as your data evolves, and add new capabilities as you find more things to automate. Ongoing support keeps the solution delivering.

Business Outcomes

What custom AI delivers

Measurable outcomes from day one. Not theoretical future benefits.

Everything Connected

AI plugs into the systems your team already uses. Xero, MYOB, Salesforce, HubSpot, ServiceM8, SharePoint, your custom software. One integration, one data flow.

Built for Your Workflow

Not a generic tool you have to work around. The AI follows your processes, uses your categories, applies your rules, and handles your specific document formats.

Your Data Stays Yours

Deployed in your environment. Australian data centres. Encrypted connections, scoped access, audit logging. You control who sees what and where data goes.

Proven Before Full Spend

Every project starts with a proof of concept using your data. You see real results before committing to the full build. No surprises, no theoretical ROI.

Multiple AI Types Combined

Chatbots, RAG, agents, automation, ML. Most solutions use more than one. We select and combine the right capabilities for your specific problem.

Team Capacity Without Headcount

AI handles the volume work. Your team handles the complex, high-value work. More capacity without more hiring.

We were processing 200 invoices a week manually. Reading each one, typing amounts into Xero, coding to the right account. HELLO PEOPLE built an AI that does it in seconds. Our accounts team now handles exceptions instead of data entry.

Finance Manager Perth logistics company · 35+ staff
Why us

Why HELLO PEOPLE

  • We build, not just advise

    You get working software, not a slide deck of recommendations. Everything we design gets built, tested and handed over — not left as a strategy artifact.

  • Fixed-price quoting

    You know the cost before we start. No hourly surprises, no scope creep — we scope it, quote it, ship it.

  • Built for Australian business

    Perth-based team who understand Xero, MYOB, ServiceM8, simPRO, Cliniko, Deputy — the tools your business actually runs on.

  • Senior team, direct access

    You email Kasun, you get Kasun. No account managers, no offshore handoff — straight from scope to ship.

  • Full code ownership

    When it is done, you own every line of code, every credential, every artefact. No lock-in, no license fees, no black-box dependencies.

Book a 20-min scoping call
FAQs

Common questions about AI development

What does "custom AI development" actually mean?

It means the AI solution is built specifically around your business. Your documents, your CRM, your workflows, your approval rules, your customer service process. Not a generic tool you have to adapt around. We build chatbots that know your services, document processors that read your invoice formats, and automation that follows your specific rules.

What does "integration" mean in practice?

Integration means the AI connects to the systems you already use. Your CRM, accounting software, email, project management tool, cloud storage, website, and custom software. So instead of AI sitting in its own standalone dashboard, it reads from and writes to your real tools. An enquiry comes in, the AI processes it, and the data appears in your CRM without anyone touching it.

How does this relate to your other AI services?

Custom AI Development and Integration is the service that brings individual AI capabilities together into a working solution. We offer chatbots, RAG (knowledge systems), AI agents, workflow automation, and machine learning as individual capabilities. Most real projects combine two or more. This service is about working out which combination your business needs and building it as one connected solution.

Can you add AI to our existing software?

Yes. Most of our work involves adding AI capabilities to existing systems rather than building from scratch. If your software has an API, database access, or webhook support, we can connect AI to it. We also build new applications with AI built in from day one.

How much does custom AI development cost?

We always start with a scoped assessment so you know exactly what you are investing in before committing. A focused proof of concept sits at the lower end of project size. Full production solutions are larger and depend on complexity, number of integrations and data volume.

How long does an AI development project take?

A proof of concept takes 4 to 6 weeks. A full production solution takes 8 to 16 weeks depending on complexity. We deliver in phases so you see working results every 2 weeks and can adjust priorities based on what you see.

Why not just use an off-the-shelf AI tool?

Sometimes you should. If a SaaS tool does what you need, we will tell you that. But off-the-shelf AI often does not connect deeply enough to your systems, does not follow your specific processes, cannot handle your unique workflows, and gives you limited control over your data. Custom development fills those gaps when generic tools are not enough.

Tell Us What You Need AI to Do

Describe the process or workflow. What data is involved? What outcome do you want? We will come back with an honest assessment.

Prefer a quick chat? Call 0425 531 127. We answer the phone in Perth.