AI Property Management and Maintenance Automation
An AI property management assistant connected to email and the property management platform. Incoming enquiries become structured tasks, maintenance requests are prepared for contractors, and replies to tenants and landlords are drafted for the property manager.
- Perth Based. Australia Wide.
- 18+ Years in Custom Software
- Fixed-Price Delivery
- Full Code Ownership
Built here. Your data stays here.
- No offshore development. Everything is written by our own team in Australia. Nothing is subcontracted overseas.
- Your data stays onshore. Hosted in Australia, on infrastructure you own, under Australian law.
- Every state, not just ours. Perth, Melbourne, Sydney, Brisbane, Adelaide and everywhere between.
At a glance
- Client
- Property management team: tenants, landlords, contractors and inspections
- Industry
- AI in Real Estate
- The problem
- Without central automation, property managers spent considerable time sorting messages, preparing responses and coordinating maintenance requests.
- What we built
- An AI property management assistant, integrated with email and the existing property management platforms.
- Systems and technology
- Generative AI, Microsoft 365, PropertyMe, Reapit, Workflow Automation
- Results
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- Faster Maintenance coordination: incoming requests are identified, categorised and prepared for action.
- Less email Routine enquiries and communication drafts are handled through AI-assisted workflows.
- Consistent Standardised communication templates support clearer responses to tenants, landlords and contractors.
- Visible Property managers monitor maintenance requests, outstanding tasks and recurring property issues from a central interface.
Property management team: tenants, landlords, contractors and inspections
A property management team handling continuous enquiries from tenants, landlords and contractors about maintenance, inspections, lease renewals and property administration.
Many requests arrived by email and needed manual interpretation, follow-up and entry into the property management system.
What needed to change
Without central automation, property managers spent considerable time sorting messages, preparing responses and coordinating maintenance requests.
Each email request had to be read, understood and entered into the property management system by hand.
What we built
An AI property management assistant, integrated with email and the existing property management platforms. It analyses incoming enquiries, identifies the property and the request type, and creates structured tasks for property managers.
Enquiry analysis
Analyses incoming enquiries and identifies the relevant property and the type of request.
Structured tasks
Creates structured tasks for property managers from each request.
Maintenance preparation
For maintenance requests, extracts the issue description, suggests a priority and prepares the information for contractor allocation.
Drafted communications
Drafts tenant and landlord communications for the property manager to review.
Outstanding requests
Tracks outstanding requests and identifies issues that need human attention.
Central view
Maintenance requests, outstanding tasks and recurring property issues in one place.
How it works
An email arrives
A tenant, landlord or contractor writes in about maintenance, an inspection, a renewal or administration.
AI identifies it
The assistant works out which property it concerns and what kind of request it is.
A task is created
A structured task is created for the property manager, and maintenance requests are prepared with a suggested priority.
A reply is drafted
The assistant drafts the response to the tenant or landlord.
The manager decides
The property manager checks, sends and allocates, and anything unusual is flagged for their attention.
What changed
Want something similar for your business?
Tell us about your industry, your workflows, and what you want to achieve. We will scope it, quote it fixed-price, and build it.
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Prefer a quick chat? Call 0425 531 127. We answer the phone in Perth.
Kasun Wijayamanna, founderYou deal with Kasun from scope to delivery. No account managers and no offshore handoff.