Patient portal development services and healthcare software development services for Australian medical practices, allied health clinics, specialist centres, pharmacies, aged care facilities and NDIS providers. Online bookings, secure messaging, referral tracking, telehealth and billing integration.
Perth-based. Australia-wide. Fixed-price quotes. Full code ownership.
Three stages. No surprises. Every healthcare software project delivered personally by the founder.
Week 0
15-minute scoping call. We map your current setup, the gaps causing pain, and the path forward. Fixed-price quote inside 48 hours.
Weeks 1–N
New portal built in a sandbox and parallel-run against your live operations. Every workflow, validation and integration verified before production.
Cutover
Production cutover on a planned window — typically a weekend. Team training, monitoring active, 30 days post-launch support. Documentation and source code handed over in full.
Online booking, secure messaging, referral tracking, Medicare and NDIS billing, telehealth and patient health records. Pick a tab to see how each module works.
Patients see real-time practitioner availability, select their preferred GP, specialist or allied health provider, choose a time slot, and confirm instantly. Automated SMS and email reminders reduce no-shows.
Supports recurring appointments, multi-practitioner clinics, different appointment types with different durations, and waitlist management. Patients reschedule or cancel through the portal without calling.
Patients send non-urgent messages to their GP, specialist or allied health provider through the portal. The practice triages and responds within their workflow, without phone interruptions for routine queries.
Prescription renewal requests, post-consultation follow-up questions, pre-appointment information sharing, and care plan check-ins. All messages stored against the patient record with a full audit trail.
GPs refer to specialists through the portal with structured referral forms instead of faxes. Specialists accept, update status, and share outcome reports back. The referring GP and the patient both see progress.
Pathology and radiology results available to patients through the portal once released by their practitioner. No more calling the practice to ask "are my results in yet?" Patients get a notification when results are ready.
Patients view their invoices, Medicare claiming status, gap payments and receipts in one place. Automatic Medicare bulk-billing or patient claiming depending on the practice model. Machine-readable invoices for health fund claiming.
NDIS participants see their plan budget utilisation, service bookings, and provider invoices through the portal. NDIS providers submit claims and track payment status. Plan managers get consolidated reporting.
Video consultations embedded directly in the patient portal. No separate app to download, no emailed links to lose. Patients log in, join the waiting room, and connect with their practitioner at the scheduled time.
Pre-consultation forms completed before the session. Practitioner notes, prescriptions and follow-up actions recorded during the call. Post-consult summary available to the patient in the portal. All part of one continuous record.
Patients view their consultation history, medication list, immunisation records, care plans and clinical notes released by their practitioner. A personal health record that travels with the patient across providers.
Digital intake forms completed before the first visit: medical history, medications, allergies, Medicare and private health details. Pre-populated for returning patients so they are not filling in the same form every visit.
No per-user licensing. No hourly billing. Fixed price after discovery, so your practice knows the number before we write a line of code.
Tell us about your practice, your patient base, and what admin tasks are eating your team's time. We will give you an honest view on what a patient portal can and cannot solve for you.
After discovery, you get a fixed-price proposal covering design, build, integrations, compliance and launch. No hourly billing, no surprises. You know the cost before we write a line of code.
Core portal first: online booking, patient login, secure messaging. Then additional modules like referral management, billing integration and telehealth in later phases. Each phase delivers working software your patients can use immediately.
Why HELLO PEOPLE
Custom software is a big call. Here is how HELLO PEOPLE compares to the three other realistic paths.
| Concern | HELLO PEOPLE | Off-the-shelf SaaS | Offshore developer | In-house build |
|---|---|---|---|---|
| Fit to your practice workflow | Built to how your clinicians book | 80% fit, work around the 20% | Depends on the developer | You control it fully |
| Patient portal live in 8-12 weeks | Live in 8 to 12 weeks | Immediate, limited fit | Weeks to months, drift common | 6 to 12 months to production |
| AU Privacy Act + Medicare compliance fit | Privacy Act + Medicare rules covered | Sometimes | Rarely | Depends on the hire |
| Ongoing cost | One-off + optional support plan | Per seat, per month, forever | Hourly + scope creep | Salary + super + overhead |
| When new appointment types added | We add the type, no drama | Config caps in vendor UI | Wait for a dev to look at it | Internal team fixes it |
| Direct access to the builder | Email Kasun, get Kasun | Support ticket queue | Time-zone gap | Internal team |
| Patient data + PMS integration ownership | You own it, nothing sits with us | Vendor holds it | Often disputed at handover | You own it |
We built a patient portal for a multi-practitioner medical centre. Online booking, results access, secure messaging and repeat prescription requests. Patients manage their own healthcare admin without calling the practice.
Read the full case studyOur reception team used to answer 60 or 70 calls a day just for bookings and result enquiries. Now patients book online, check their results in the portal, and message us for non-urgent questions. The phone still rings, but it is the calls that actually need a person. Our staff can focus on patient care instead of admin.
Fewer phone calls, less paperwork, shorter wait times, better patient engagement. Here is what actually changes when you give patients self-service access to their healthcare admin.
Your reception staff spend hours each day answering the phone for bookings that could happen online. Patients calling to book, cancel, or move an appointment ties up the line for everyone else.
An online booking system shows real-time availability, lets patients pick their practitioner and time slot, and sends automated confirmations and reminders. Reception handles the complex cases instead of routine bookings.
Patients ring the practice, leave a voicemail, and wait for a callback. The nurse rings back, the patient is busy, and the cycle repeats. Simple questions take three attempts to resolve.
A secure messaging system inside the portal lets patients ask non-urgent questions, request prescription renewals, and share updates with their care team. The practice responds when it suits their workflow. No phone tag.
Referrals faxed between GPs, specialists, allied health and hospitals get lost, delayed, or arrive incomplete. Practice staff chase missing referrals by phone. Patients fall through the cracks.
A referral management module lets referring practitioners submit structured referrals through the portal. The receiving practice sees them instantly. Patients can track their referral status. No fax machines involved.
Patients ring the practice asking about their Medicare rebate status, gap payments or NDIS plan utilisation. Your admin team pulls up records, checks claiming status, and explains it over the phone.
A billing module in the portal shows patients their invoices, Medicare claiming status, gap amounts, and NDIS plan usage in real time. Fewer billing queries, faster payments, and patients who understand what they owe.
Telehealth is not just a video call link emailed to a patient. It works best when it is part of the portal. The patient logs in, joins their appointment, and the consult notes, prescriptions and follow-up actions are all in the same system.
We integrate telehealth into the portal workflow so there is no separate app, no lost links, and the clinical record stays connected. Works for GP consultations, psychology sessions, allied health follow-ups and aged care check-ins.
Every practice is different. The approach stays the same: understand the patient flow first, then build software around real workflows, then integrate with your practice management system.
A secure web application where patients log in to manage their healthcare admin. Booking appointments, viewing results, messaging their care team, tracking referrals, completing intake forms and viewing billing. It gives patients self-service and cuts the phone and paperwork load on your practice staff.
Yes. We build to the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the health records provisions that govern how health information is collected, stored, used and disclosed. Encryption, access controls, audit logging and consent management built in from the start.
Yes, where applicable. Patients can view their shared health summary, discharge summaries and other uploaded documents. Integration depth depends on your practice management system and the specific My Health Record APIs available. We assess this during discovery.
Yes. We integrate with Best Practice, Medical Director, Cliniko, Nookal, Halaxy, Dental4Windows, Exact, Genie Solutions, Zedmed and other Australian PMS platforms. The portal pulls live data for appointment availability, patient records and billing so everything stays in sync.
It depends on scope. A booking-focused portal for a single-practitioner clinic is a different build to a multi-site referral platform with NDIS billing. Book a free 15-minute call, we run discovery, then you get a fixed-price quote before development starts. No hourly billing.
About 10 to 16 weeks for a focused portal with online booking, patient login, secure messaging and results access. A more complex build with referral management, Medicare claiming, NDIS billing and telehealth runs 16 to 24 weeks, delivered in phases so early features go live sooner.
The portal can display practitioner profiles with AHPRA registration details, qualifications and specialisations as required. We follow AHPRA advertising guidelines for any public-facing practitioner information. The portal is not a clinical system, it is a self-service front door for patients.
No. The portal is a web application that works on any browser: phone, tablet, laptop or desktop. Patients access it through your practice website. If mobile usage is high and you want push notifications, we can add a companion native app, but the web portal covers most cases on its own.
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GP clinic, allied health, specialist, aged care, pharmacy or NDIS. Describe your patient base and what admin tasks a portal could take off your team's plate. We will come back with a clear next step.
Prefer a quick chat? Call 0425 531 127. We answer the phone in Perth.
