Patients calling to book, cancel or reschedule
Your phone rings constantly with appointment requests. Reception spends half the day on scheduling calls that patients could handle themselves through an online booking system.
Service
Patient Portal Development
for healthcare, allied health and aged care.
We build custom patient portals for Australian healthcare providers. Medical practices, allied health clinics, specialist centres, pharmacies, aged care facilities and NDIS providers. Online bookings, secure messaging, referral tracking, telehealth and billing integration.
Perth-based. Australia-wide. Fixed-price quotes. Full code ownership.
- AU-wide Perth-based · servicing Australia
- Australian Privacy act compliant
- Fixed Price scopes, no surprises
- 100% Code ownership, no lock-in
Patient Portals
Give Your Patients a Self-Service Portal That Reduces Admin and Improves Care
Your patients already book flights, manage their banking and track deliveries online. They expect the same from their healthcare provider. When they cannot book an appointment, check their results, or message the practice without calling, your reception team absorbs the load.
We build custom patient portals for Australian healthcare providers. Online appointment booking for GP clinics. Referral tracking for specialist practices. Secure messaging for allied health. Telehealth integration for remote consultations. Medicare and NDIS billing for practices that need claiming built in.
HELLO PEOPLE is a Perth-based development company. We integrate patient portals with Best Practice, Medical Director, Cliniko, Nookal, Halaxy, Dental4Windows and other practice management systems so your patients see real-time data without your staff doing double entry.
How it runs
A patient portal project, end to end
Three stages. No surprises. Delivered personally by the founder.
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Week 0
Patient Portal Audit
15-minute scoping call. We map your current setup, the gaps causing pain, and the path forward. Fixed-price quote inside 48 hours.
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Weeks 1–N
Build & Parallel-Run
New portal built in a sandbox and parallel-run against your live operations. Every workflow, validation and integration verified before production.
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Cutover
Go-Live & Handover
Production cutover on a planned window — typically a weekend. Team training, monitoring active, 30 days post-launch support. Documentation and source code handed over in full.
Sound Familiar?
Why your practice needs a patient portal
If your reception team deals with any of these daily, a patient portal is the fix.
Referrals faxed between practices and getting lost
GP referrals to specialists go via fax, arrive incomplete, or never arrive at all. Staff chase missing referrals by phone. Patients wait weeks not knowing whether their referral was received.
Patients calling to chase results
"Are my blood results in yet?" "Has the specialist report come back?" Your practice staff field these calls daily. A portal lets patients see their results as soon as the practitioner releases them.
What We Build
Patient portal modules we build
We build different modules for different practice needs. Pick a tab to see how each one works.
Online appointment booking for practices
Patients see real-time practitioner availability, select their preferred GP, specialist or allied health provider, choose a time slot, and confirm instantly. Automated SMS and email reminders reduce no-shows.
Supports recurring appointments, multi-practitioner clinics, different appointment types with different durations, and waitlist management. Patients reschedule or cancel through the portal without calling.
Secure messaging between patients and care teams
Patients send non-urgent messages to their GP, specialist or allied health provider through the portal. The practice triages and responds within their workflow, without phone interruptions for routine queries.
Prescription renewal requests, post-consultation follow-up questions, pre-appointment information sharing, and care plan check-ins. All messages stored against the patient record with a full audit trail.
Referral management and results access
GPs refer to specialists through the portal with structured referral forms instead of faxes. Specialists accept, update status, and share outcome reports back. The referring GP and the patient both see progress.
Pathology and radiology results available to patients through the portal once released by their practitioner. No more calling the practice to ask "are my results in yet?" Patients get a notification when results are ready.
Medicare claiming and NDIS billing portal
Patients view their invoices, Medicare claiming status, gap payments and receipts in one place. Automatic Medicare bulk-billing or patient claiming depending on the practice model. Machine-readable invoices for health fund claiming.
NDIS participants see their plan budget utilisation, service bookings, and provider invoices through the portal. NDIS providers submit claims and track payment status. Plan managers get consolidated reporting.
Telehealth and video consultation module
Video consultations embedded directly in the patient portal. No separate app to download, no emailed links to lose. Patients log in, join the waiting room, and connect with their practitioner at the scheduled time.
Pre-consultation forms completed before the session. Practitioner notes, prescriptions and follow-up actions recorded during the call. Post-consult summary available to the patient in the portal. All part of one continuous record.
Patient records and health history access
Patients view their consultation history, medication list, immunisation records, care plans and clinical notes released by their practitioner. A personal health record that travels with the patient across providers.
Digital intake forms completed before the first visit: medical history, medications, allergies, Medicare and private health details. Pre-populated for returning patients so they are not filling in the same form every visit.
Case Study
Patient portal that reduced reception calls by 45%
We built a patient portal for a multi-practitioner medical centre. Online booking, results access, secure messaging and repeat prescription requests. Patients manage their own healthcare admin without calling the practice.
Read the full case study 45% Fewer reception calls
30% Fewer no-shows
1,200+ Active patient logins
Why a Patient Portal
What a patient portal gives your practice
Fewer phone calls, less paperwork, shorter wait times, better patient engagement. Here is what actually changes when you give patients self-service access.
Patients book and reschedule without calling
Your reception staff spend hours each day answering the phone for bookings that could happen online. Patients calling to book, cancel, or move an appointment ties up the line for everyone else.
An online booking system shows real-time availability, lets patients pick their practitioner and time slot, and sends automated confirmations and reminders. Reception handles the complex cases instead of routine bookings.
Communicate with patients without phone tag
Patients ring the practice, leave a voicemail, and wait for a callback. The nurse rings back, the patient is busy, and the cycle repeats. Simple questions take three attempts to resolve.
A secure messaging system inside the portal lets patients ask non-urgent questions, request prescription renewals, and share updates with their care team. The practice responds when it suits their workflow. No phone tag.
Track referrals digitally instead of faxing
Referrals faxed between GPs, specialists, allied health and hospitals get lost, delayed, or arrive incomplete. Practice staff chase missing referrals by phone. Patients fall through the cracks.
A referral management module lets referring practitioners submit structured referrals through the portal. The receiving practice sees them instantly. Patients can track their referral status. No fax machines involved.
Patients see their billing and claims in one place
Patients ring the practice asking about their Medicare rebate status, gap payments or NDIS plan utilisation. Your admin team pulls up records, checks claiming status, and explains it over the phone.
A billing module in the portal shows patients their invoices, Medicare claiming status, gap amounts, and NDIS plan usage in real time. Fewer billing queries, faster payments, and patients who understand what they owe.
Video consults built into the patient journey
Telehealth is not just a video call link emailed to a patient. It works best when it is part of the portal. The patient logs in, joins their appointment, and the consult notes, prescriptions and follow-up actions are all in the same system.
We integrate telehealth into the portal workflow so there is no separate app, no lost links, and the clinical record stays connected. Works for GP consultations, psychology sessions, allied health follow-ups and aged care check-ins.
Pricing
How we price patient portal projects
No per-user licensing. No hourly billing. Here is how we approach pricing for healthcare portals.
Free 15-minute call
Tell us about your practice, your patient base, and what admin tasks are eating your team's time. We will give you an honest view on what a patient portal can and cannot solve for you.
Fixed-price quote
After discovery, you get a fixed-price proposal covering design, build, integrations, compliance and launch. No hourly billing, no surprises. You know the cost before we write a line of code.
Staged delivery
Core portal first: online booking, patient login, secure messaging. Then additional modules like referral management, billing integration and telehealth in later phases. Each phase delivers working software your patients can use immediately.
How It Works
How We Build Patient Portals
Every practice is different. But the approach is the same: understand the patient journey first, then build software around real workflows.
Our reception team used to answer 60 or 70 calls a day just for bookings and result enquiries. Now patients book online, check their results in the portal, and message us for non-urgent questions. The phone still rings, but it is the calls that actually need a person. Our staff can focus on patient care instead of admin.
Industries
Patient portals by healthcare sector
The core need is the same: give patients self-service access. The implementation is tailored to how each healthcare sector works.
Medical Practices
GP clinics and multi-practitioner medical centres. Online booking, results access, repeat prescriptions, referral tracking, Medicare bulk-billing and patient intake forms. All self-service through the portal.
Allied Health
Physiotherapy, dental, psychology, chiropractic, podiatry and speech pathology practices. Appointment scheduling, treatment plan access, exercise programs, progress tracking and NDIS or private billing through the portal.
Specialist Clinics
Dermatology, cardiology, orthopaedic, oncology and other specialist practices. Referral acceptance, pre-appointment questionnaires, results delivery, follow-up scheduling and inter-provider communication through the portal.
Aged Care
Residential aged care and home care providers. Family communication portals, care plan visibility, medication schedules, incident reporting, visit scheduling and funding tracking across Home Care Packages and CHSP.
NDIS Providers
Registered and unregistered NDIS providers. Participant portals for service booking, plan budget tracking, progress notes, goal monitoring, invoicing and service agreement management. Supports plan-managed and self-managed participants.
Pharmacies
Community pharmacies and compounding pharmacies. Prescription tracking, medication reminders, repeat ordering, health screening bookings, loyalty programs and consultation scheduling through a branded patient portal.
Why us
Why HELLO PEOPLE
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We build, not just advise
We write the code, design the interface, deploy the systems, and support them long-term. No subcontracting, no offshore handoffs.
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Fixed-price quoting
You get a clear price before we start. No hourly billing that spirals, no surprise invoices at the end of the month.
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Healthcare compliance awareness
We understand Australian Privacy Act requirements, My Health Record standards, AHPRA advertising guidelines, and the compliance needs of healthcare data. Security and privacy are built in from day one.
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Senior team, direct access
You talk to the people building your software. No account managers, no project managers relaying messages, no ticket queues.
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Full code ownership
You own everything. The code, the data, the hosting. No per-user licensing fees, no lock-in, no monthly charges from us for the software itself.
FAQs
Common questions about patient portal development
What is a patient portal?
A patient portal is a secure web application where patients log in to manage their healthcare admin. Booking appointments, viewing results, messaging their care team, tracking referrals, completing intake forms and accessing billing information. It gives patients self-service access and reduces the phone and paperwork load on your practice staff.
Is a patient portal compliant with Australian privacy law?
Yes. We build patient portals in compliance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the health records provisions that govern how health information is collected, stored, used and disclosed. Encryption, access controls, audit logging and consent management are built in from the start.
Does it integrate with My Health Record?
We can integrate with the My Health Record system where applicable, allowing patients to view their shared health summary, discharge summaries and other uploaded documents. Integration depends on your practice management system and the specific My Health Record APIs available. We assess this during discovery.
Can it connect to our practice management system?
Yes. We integrate with Best Practice, Medical Director, Cliniko, Nookal, Halaxy, Dental4Windows, Exact, Genie Solutions, Zedmed and other Australian PMS platforms. The portal pulls live data (appointment availability, patient records, billing) so everything stays in sync.
How much does a patient portal cost?
It depends on the scope. A booking-focused portal for a single-practitioner clinic is different to a multi-site referral management platform with NDIS billing. We do not publish fixed price ranges. Start with a free 15-minute call, then we run discovery and give you a fixed-price quote before development begins.
How long does it take to build?
A focused patient portal (online booking, patient login, messaging, results access) typically takes 10 to 16 weeks. A more complex build with referral management, Medicare claiming, NDIS billing and telehealth may take 16 to 24 weeks, delivered in phases so early features go live sooner.
What about AHPRA and professional registration requirements?
The portal can display practitioner profiles with AHPRA registration details, qualifications and specialisations as required. We follow AHPRA advertising guidelines for any public-facing practitioner information. The portal does not replace clinical systems. It gives patients a self-service front door to your practice.
Do patients need to download an app?
No. The portal is a web application that works on any browser: phone, tablet, laptop or desktop. Patients access it through your practice website. If mobile usage is high and you want push notifications, we can also build a companion native app, but the web portal covers most use cases without an app download.
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Tell Us About Your Practice
GP clinic, allied health, specialist, aged care, pharmacy, NDIS. Describe your patient base and what admin tasks a portal could take off your team's plate. We will come back with a clear next step.
Prefer a quick chat? Call 0425 531 127. We answer the phone in Perth.
