Leads Sit For Hours
An enquiry comes in at 2pm. Nobody responds until 4pm. By then, the prospect has spoken to two competitors. Speed to response is the number one factor in lead conversion, and most businesses are too slow.
AI Solution
Sales & Service AI Agents
for Perth, Melbourne, Sydney, Brisbane businesses.
AI agents that respond to enquiries in seconds, qualify leads against your criteria, schedule meetings, manage follow-ups, and triage service requests. Connected to your CRM and sales tools.
Perth-based. Australia-wide. Custom-built to your sales process and qualification criteria. Fixed-price scoping.
The Problem
Your leads deserve a faster response, and your sales team deserves less admin
Two problems hit every growing sales team. First: leads come in and nobody responds fast enough. The enquiry sits in an inbox while your team is in meetings, on calls, or doing admin. By the time someone follows up, the prospect has moved on.
Second: your salespeople spend too much time on tasks that are not selling. CRM updates. Email follow-ups. Lead qualification calls with prospects who were never going to buy. Proposal prep. Meeting scheduling. Your most expensive team members burning time on admin work.
A sales and service AI agent fixes both. It responds to every enquiry instantly, qualifies leads against your criteria, books meetings with your team, manages follow-up sequences, and handles routine service queries. Your salespeople sell, your service team grows accounts, and no lead falls through the cracks.
Sound Familiar?
The sales and service problems that bring businesses to us
If your sales pipeline is leaking or your service team is drowning, an AI agent can change the numbers.
Inconsistent Lead Qualification
One salesperson asks the right questions. Another skips straight to the pitch. There is no consistent qualification process, so pipeline data is unreliable and forecasts are guesswork.
After-Hours Enquiries Lost
Website visitors browse and submit forms at 8pm, midnight, on the weekend. Those enquiries wait in an inbox until Monday morning. Some never get followed up at all.
Sales Admin Eats Selling Time
Your salespeople spend half their day on admin. Updating CRM records, writing follow-up emails, preparing proposals, making call notes. The time they should be spending on conversations gets consumed by paperwork.
Service Team Overwhelmed
Your service team handles support, account queries, and upsell conversations all at once. Routine service enquiries crowd out the high-value conversations that actually grow accounts.
No Follow-Up Consistency
Leads go cold because follow-ups are missed. A prospect asks for a callback, nobody calls. An interested lead does not hear back for a week. There is no systematic follow-up and things slip.
Get Started
Show us your sales and service workflow
Tell us how leads come in, how your team qualifies them, and where enquiries get stuck. We will come back with a plan for an AI agent that fits your process.
What We Build
Sales & service agents by type
Five agent patterns we build most often. Most projects start with lead qualification and expand from there.
AI Lead Qualification Agent
An AI agent that engages website visitors and incoming enquiries in real time. It asks the right qualifying questions (budget, timeline, requirements, company size) and creates a scored lead in your CRM before your sales team even picks up the phone.
When a prospect fills out a form or starts a chat, the agent responds instantly. It collects the information your sales team needs, assesses fit against your ideal customer profile, and routes qualified leads directly to the right salesperson.
Non-qualified enquiries are still handled professionally. Directed to self-service resources, pricing pages, or support. Nothing is ignored, but your sales team only spends time on leads that match.
AI Enquiry Response Agent
An agent that responds to incoming sales enquiries within seconds, by email, website chat, or messaging. It answers product and service questions, provides pricing information, and handles the initial conversation while your team is busy.
The agent draws from your product catalogue, pricing, case studies, and FAQs to give accurate, relevant responses. It knows what you sell, who your ideal customer is, and how to position your services.
After gathering requirements, the agent can schedule a call or meeting with the right salesperson, checking calendar availability and sending the invite automatically. By the time your salesperson gets on the call, they have a full brief.
AI Service Triage & Routing Agent
A front-line agent for your service team. It reads incoming service requests (account queries, technical issues, billing questions, change requests), classifies them, and routes them to the right person or queue.
Routine queries the agent can handle directly: account balance checks, order status, invoice lookups, simple account changes. Complex issues get routed to a human with full context and classification already done.
Particularly effective for businesses where the service team handles both reactive support and proactive account management. The agent takes the reactive volume so your team can focus on growing accounts.
AI Sales Follow-Up Agent
An agent that manages follow-up sequences for your sales pipeline. After a lead is qualified or a meeting happens, the agent sends follow-up messages at the right times, personalised based on the conversation history.
It tracks when prospects open emails, click links, or revisit your website, and alerts the salesperson when engagement spikes. No more manual calendar reminders for "follow up with John in 3 days."
The agent handles the nurture cadence (useful content, check-ins, case studies) while your salespeople focus on active conversations and closing. When a nurtured lead shows buying signals, the agent hands them back.
AI Proposal & Quoting Assistant
An AI assistant that helps your sales team prepare proposals and quotes faster. It pulls relevant information from past proposals, case studies, product specs, and pricing sheets, then drafts sections that the salesperson reviews and customises.
Instead of starting from scratch every time, the salesperson tells the assistant what the prospect needs and gets a first draft with relevant content, pricing structure, and case study examples. They edit and polish, not write from zero.
Connected to your document templates, CRM data, and pricing rules. Particularly effective for businesses that send 20+ proposals a month and want to reduce preparation time without sacrificing quality.
Case Study
AI knowledge search that made 10 years of reports instantly accessible
We built an AI-powered search system for a consulting firm. Consultants now find relevant insights across a decade of reports and proposals in seconds.
Read the full case study 10 yrs Knowledge indexed
80% Faster research
< 5s Answer time
Key Capabilities
What your sales and service agent can do
Not a chatbot with scripted responses. A connected sales and service agent that qualifies, books, follows up, and reports.
Instant Response
Engages leads and enquiries within seconds. No queue, no delay, no "we will get back to you within 24 hours."
CRM Integration
Creates and updates records in HubSpot, Salesforce, Pipedrive, or Zoho automatically. Your CRM stays current without manual entry.
Lead Scoring
Qualifies leads against your ideal customer criteria. Budget, timeline, requirements, company size. Scored and prioritised so your team focuses on the best opportunities.
Calendar Booking
Checks availability and schedules meetings automatically. Sends invites with context from the conversation so the salesperson is prepared.
Conversation Logging
Every interaction logged in your CRM. Sales and service handoffs include full conversation history, requirements gathered, and lead score. No context lost.
Multi-Channel
Engages prospects on your website, email, WhatsApp, Messenger, or SMS. Same qualification process, same CRM updates, every channel.
Business Impact
What changes when AI handles your sales front line
Every enquiry gets a response in seconds, not hours
Harvard Business Review research showed that businesses responding within 5 minutes are 21x more likely to qualify the lead than those responding within 30 minutes. Most Australian businesses respond in hours, not minutes.
An AI sales agent responds instantly. The moment an enquiry lands, by form, email, or chat, the agent engages, qualifies, and gathers requirements. By the time your salesperson picks up, the prospect has already had a productive conversation.
For one professional services client, response time went from an average of 6 hours to under 2 minutes. Lead-to-meeting conversion increased by 34% in the first quarter.
Your sales team only spends time on qualified opportunities
Without consistent qualification, every lead looks the same. Salespeople waste hours on prospects who do not fit, while good leads wait in the queue. Pipeline reports are unreliable because the data behind them is inconsistent.
The AI agent asks the same qualifying questions every time: budget, timeline, requirements, decision process. It scores each lead against your criteria and creates a clean CRM record. Your salespeople spend their time on opportunities that have real potential.
The qualification criteria are yours to define. We configure the agent to match your ideal customer profile, your deal stages, and your industry-specific requirements.
Free your sales team from admin and give them selling time back
Most salespeople spend only 35% of their time actually selling. The rest goes to CRM updates, email follow-ups, proposal drafting, meeting scheduling, and data entry. That is an expensive way to run a sales team.
The AI handles the admin layer. CRM records are updated automatically. Follow-ups are sent on schedule. Meetings are booked with context attached. Proposals get a useful first draft. Your salespeople get their time back for conversations and closing.
The difference is not abstract. When your team gets an extra 2 hours of selling time per day, the revenue impact is measurable within weeks.
Every enquiry answered. Every follow-up sent. Nothing slips.
The most expensive lead is the one you already had and lost. An enquiry that sat in an inbox for a day. A follow-up that never happened. A prospect who asked for a callback and never heard back.
The AI agent fills the gaps. After-hours enquiries get an instant response. Follow-ups run on a consistent schedule. Re-engagement messages go out when prospects go quiet. Nobody falls through the cracks.
For one e-commerce services business, lead recovery (re-engaging prospects who had gone cold) brought in $140,000 in additional revenue in the first six months, just from leads they already had.
Who It's For
Sales & service AI agents by industry
The industries and scenarios where we see the biggest impact.
01
B2B Services Firms
Qualify inbound leads against your ICP, schedule discovery calls, and prepare the salesperson with a full brief. Replace the manual back-and-forth of email qualification.
02
Trades & Home Services
After-hours quote requests handled instantly. The agent asks about the job, checks your service area and availability, and books a site visit. Customers get a response at 10pm, not 9am.
03
SaaS & Technology
Demo requests qualified and booked automatically. The agent asks about company size, use case, and requirements, then routes to the right sales rep or product specialist.
04
Real Estate & Property
Enquiries qualified by budget, location, and property type. The agent answers property questions, checks availability, and schedules inspections or calls with the relevant agent.
05
Account Management
Service agents handle routine account queries (billing, renewals, plan changes) so your account managers can focus on upsell conversations and relationship building.
06
E-Commerce
Pre-sale product questions answered instantly. The agent recommends products, checks stock, answers sizing or spec questions, and converts browsing visitors into buyers.
How We Deliver
From sales process to live agent in 6 steps
A structured process that starts with your sales workflow and ends with an agent that qualifies, books, and follows up.
Works With Your Systems
Connects to your CRM, calendar, and sales tools
Your agent needs access to your sales data and tools. We connect it.
CRM: HubSpot, Salesforce, Pipedrive, Zoho
Creates leads, updates deal stages, logs activities, and triggers workflows. Your CRM stays current automatically. No manual data entry.
Calendar: Google, Outlook, Calendly
Checks real-time availability and books meetings. Sends invites with context from the qualifying conversation attached.
Email: Gmail, Outlook, Mailchimp
Sends follow-up sequences, processes incoming enquiry emails, and syncs conversation threads to your CRM records.
Chat & Messaging: Website, WhatsApp, Messenger
Deployed on your website, WhatsApp Business, Facebook Messenger, or SMS. Same qualification agent, consistent experience, every channel.
Quoting & Billing: Xero, MYOB, Stripe
Pulls pricing data, generates quote estimates, and connects to your billing system for accurate cost information during conversations.
Field Service: ServiceM8, simPRO
For trades businesses: checks availability, creates job quotes, and books site visits. Connects the sales conversation to your job management system.
We were losing leads because it took us too long to respond. The AI agent now qualifies every enquiry in under 2 minutes and books a call with the right salesperson. Our lead-to-meeting conversion rate went from 12% to 31% in the first two months.
Why us
Why HELLO PEOPLE
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We build, not just advise
We write the code, design the interface, deploy the systems, and support them long-term. No subcontracting, no offshore handoffs.
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Fixed-price quoting
You get a clear price before we start. No hourly billing that spirals, no surprise invoices at the end of the month.
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Built for Australian business
We understand BAS, super, award rates, Australian privacy law, and the tools local businesses actually use. Xero, MYOB, ServiceM8, Tradify.
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Senior team, direct access
You talk to the people building your software. No account managers, no project managers relaying messages, no ticket queues.
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Full code ownership
You own everything: the code, the data, the hosting. No lock-in. No proprietary platforms you cannot leave.
FAQs
Common questions about sales and service AI agents
How much does a sales or service AI agent cost?
We provide a fixed-price quote after scoping. A focused lead qualification agent (one channel, CRM integration, basic scoring) sits at the lower end of project size. A full sales and service agent with multi-channel deployment, calendar booking, follow-up sequences and multiple CRM integrations is larger. Ongoing costs are scoped during the build.
How long does it take to build?
A basic lead qualification agent: 3 to 5 weeks. A full-featured sales and service agent with CRM integration, calendar booking, and follow-up sequences: 6 to 10 weeks. We deliver in phases so you see the qualification agent working within the first few weeks.
Will it work with our CRM?
Yes. We integrate with HubSpot, Salesforce, Pipedrive, Zoho, and most modern CRMs. The agent creates leads, updates deal stages, logs conversations, and triggers workflows automatically. If you use a custom CRM, we can usually integrate via API or database connection.
Can it handle complex products or services?
Yes. We train the agent on your product catalogue, pricing, service offerings, and common objections. It learns to ask the right qualifying questions for your specific business. For highly technical products, the agent qualifies and gathers requirements, then hands off to a specialist with all context transferred.
What if a prospect asks something the agent cannot answer?
The agent acknowledges the question, notes it, and offers to connect the prospect with a team member who can help. It never makes up answers or guesses. Every unanswered question is logged so we can add the information to the agent's knowledge base over time.
Is it secure? We handle sensitive prospect data.
Yes. Enterprise-grade encryption. Data stays within your CRM and cloud environment. We do not train models on your prospect data. All conversations are logged and auditable. Compliant with Australian Privacy Principles.
Can we start with just lead qualification and add service later?
That is the most common approach. Start with an inbound lead qualification agent, see the impact on response times and conversion rates, then expand to service triage, follow-up sequences, and proposal assistance as you see the ROI.
Do you support it after launch?
Yes. We monitor qualification accuracy, response quality, and conversion metrics. We refine the agent based on real conversation data: updating knowledge, adjusting qualification criteria, and expanding capabilities. Monthly reporting on lead quality, response times, and pipeline impact.
Get Started
Stop losing leads to slow response times
Tell us about your sales process, qualification criteria, and service workflows. We will scope an AI agent that responds faster, qualifies smarter, and frees your team to sell.
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Tell Us About Your Sales & Service Challenges
How do leads come in? How does your team qualify them? Where do things get stuck? We will come back with a practical plan.
Prefer a quick chat? Call 0425 531 127. We answer the phone in Perth.
