Finishing jobs on the app, then re-entering in the office
Your tech completes the job on their phone. But the invoice still gets created manually by someone back at base. So the app does half the work and then stops.
Integration
ServiceM8 Integration Services for API, Xero and Invoice Sync
Automate ServiceM8 to Xero, MYOB or QuickBooks with custom API integration. Completed jobs become invoices, customers stay in sync, and payments are tracked without nightly admin.
Perth-based. Australia-wide. Fixed-price quotes.
- AU-wide Perth-based · servicing Australia
- 18+ yrs Building custom software
- Secure OAuth2 API authentication
- Fixed Price scopes, no surprises
ServiceM8 Integration
ServiceM8 API Integration for Xero, MYOB and Invoice Workflows
ServiceM8 keeps your jobs organised on the go. Xero, MYOB or QuickBooks keep the money side tracked. Right now, you are probably the link between the two, typing invoices after hours or copy-pasting customer details between apps.
We build custom ServiceM8 API integrations so completed jobs become invoices, customer records stay in sync, and payments flow back properly. That includes ServiceM8 Xero integration, MYOB sync and invoice workflow automation for service teams that have outgrown manual admin.
HELLO PEOPLE is a Perth-based software consultancy. We work with small service businesses across Australia. Cleaners, pest controllers, locksmiths, appliance repairers, gardeners and mobile trades who need their systems talking to each other.
How it runs
A ServiceM8 integration project, end to end
Three stages. No surprises. Your live ServiceM8 data stays untouched until cutover — delivered personally by the founder.
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Week 0
ServiceM8 Integration Audit
15-minute scoping call. We map your ServiceM8 setup, the systems you need it connected to, and the specific workflow gaps slowing your team down. Fixed-price quote inside 48 hours.
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Weeks 1–N
Build & Parallel-Run
Integration built in a sandbox and parallel-run against your live ServiceM8 data for two weeks. Every record mapping, field translation and event trigger validated before production. No risk to live data.
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Cutover
Go-Live & Handover
Production cutover on a planned window — typically a weekend. Team training, monitoring active, 30 days post-launch support. Documentation and source code handed over in full.
Sound Familiar?
What ServiceM8 users tell us
You run a tight ship on the tools. It is the paperwork between ServiceM8 and accounting that eats your time.
Invoicing takes days when it should take minutes
The job is done Monday. The invoice goes out Thursday — or next week if it is a busy one. That delay costs you cash flow and makes you look disorganised.
Customer records that drift apart
You update a customer phone number in ServiceM8 but your accounting software still has the old one. Or worse, you have three versions of the same client across two systems.
No clear picture of who owes what
Some invoices are in ServiceM8, some in accounting, some in neither. Chasing outstanding payments means checking two systems and hoping nothing slipped through.
Photos and job notes trapped in the app
Before-and-after photos, site notes, customer sign-offs. All sitting in ServiceM8 with no link to the financial record. When there is a dispute, finding the evidence is a dig.
The Zapier sync keeps breaking
You set up a Zap to push invoices across. It worked for a while. Now it drops records when a field is empty, and nobody finds out until a customer calls about a missing invoice.
15-Minute Integration Audit — No Cost, No Commitment
Tell us what systems you are running and what is not connecting properly. We map the gap, find what needs to be built, and give you a fixed-price quote before you commit to anything.
- 15-minute scoping call
- Fixed price included
- Australian team
- Ongoing support after launch
What We Build
ServiceM8 Integration Workflows
The most common ServiceM8 integrations we build. Pick a tab to see how each one works.
Completed jobs to invoices
A job marked as complete in ServiceM8 creates the invoice in your accounting software automatically. Customer details, line items, GST — it all comes across properly.
Handles different job types: quoted work, hourly, and flat-rate. If the customer pays on-site through ServiceM8 payments, that is recorded too.
Customer and contact sync
New customers created in ServiceM8 during a booking or on-site appear in your accounting software. Existing clients with updated details sync both ways.
Addresses, phone numbers, email, billing preferences — the fields that matter are kept consistent without anyone maintaining two separate contact lists.
Payment tracking and reconciliation
On-site payments taken through ServiceM8 — card, cash or bank transfer — are recorded against the invoice in your accounting software. No manual matching needed.
Outstanding amounts are visible across both platforms. When the customer pays later, the status updates flow through so your aged receivables report is always accurate.
Quotes to accounting workflow
Quotes accepted in ServiceM8 can trigger records in your accounting system — a pending invoice, a job reference, or a customer account setup — so nothing waits until the work starts.
This keeps your pipeline visible in both systems. You know what has been quoted, what has been accepted, and what is still pending without checking two platforms.
Combined reporting and dashboards
Pull ServiceM8 job data — completions, revenue, average job value, repeat customer rate — and combine it with your accounting figures for a full business picture.
Works with Power BI, Google Sheets, or simple email summaries. The format fits how you actually review your numbers.
Why Integrate ServiceM8
Invoice goes out the moment the job is done
Tech finishes the job, customer signs on the phone screen, and the invoice lands in your accounting software within minutes. No one in the office needs to touch it.
For a solo operator or a small crew, that means getting paid days faster without adding admin hours.
Clients stay in sync across both systems
Add a customer in ServiceM8 and they appear in your accounting software. Update their address in one place and it flows to the other.
No more duplicates. No more sending invoices to an address that changed six months ago.
Your books match your job records
Every completed job has a corresponding record in accounting. No gaps, no orphaned invoices, no guessing at month-end.
Your bookkeeper or accountant stops asking where that $4,500 invoice came from. It is all linked and traceable.
Your evening is yours again
If you are a sole trader or running a small crew, admin probably happens after dinner. Integration cuts the data entry so you spend less time on the laptop and more time off the tools.
For businesses with an admin person, they stop being a data-entry robot and actually manage the business.
Built to handle real-world messiness
Partial payments, credit notes, jobs cancelled after invoicing, customers with multiple sites. We build for the cases that actually happen, not just the clean demo scenario.
Error handling and logging mean when something unexpected happens, you know about it. It does not just silently fail.
Pricing
How we price ServiceM8 integrations
Price moves with how many systems sit around ServiceM8, how messy the current workflow is, and whether you need invoice sync only or full office-to-books automation. Here is how we scope it.
Commercial scope review
Tell us what ServiceM8 needs to talk to, what should happen when a job is completed, and where the office team still re-enters data. We will tell you whether it is a simple sync or a fixed-price custom build.
Fixed-price scope
Once job states, customer sync rules, invoice flow, and edge cases are clear, you get fixed-price scope covering build, testing, and go-live. No hourly billing that spirals.
Phase around cash flow first
Most ServiceM8 businesses start with completed-job-to-invoice, then add customer sync, payment status, or reporting later. Each phase is separately scoped and priced.
Case Study
Field-to-invoice loop for a multi-crew Perth electrical contractor
Five field crews were logging jobs in a field-service app, then admin staff were manually re-entering the same data into accounting at the end of every day. We built a two-way bridge so job completion triggers the invoice and the customer record stays consistent across both systems.
Read the full case study 5 Field crews unified onto one workflow
92% Faster from job-complete to invoice
0 Manual re-keying of job data
6wk Discovery to go-live
How It Connects
Your ServiceM8 integration at a glance
ServiceM8 at the centre, connected to accounting and reporting so your field work and finances stay aligned.
ServiceM8
Xero / MYOB Invoices & payments
Customers Contact sync
Payments On-site & gateway
Reporting Dashboards
Scheduling Jobs & bookings
GPS / Maps Route & location
How It Works
From first call to live integration
Simple process. No jargon. You know what is happening at every step.
Why us
Why HELLO PEOPLE for integrations
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We build, not just connect
We write proper integration code: API connections, data mapping, error handling, logging. Not Zapier chains that break quietly.
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Fixed-price quoting
You get a clear price before we start. No hourly billing that spirals. No surprise invoices at the end of the month.
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Built for Australian business
We understand BAS, GST, super, award rates, Australian privacy law, and the platforms local businesses actually use.
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Senior team, direct access
You talk to the people building your integration. No account managers, no offshore handoffs, no ticket queues.
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Ongoing support included
APIs change. Platforms update. We monitor, maintain, and evolve your integration so it keeps working as your business grows.
I was doing invoices every night after the kids went to bed. Now jobs just flow into Xero when they are done. I have my evenings back.
Industries
ServiceM8 integrations by service type
Different services have different workflows. Here is how we tailor the integration.
Cleaning Services
Recurring and one-off cleaning jobs completed in ServiceM8 generate invoices automatically. Great for operators managing 20+ jobs a day across residential and commercial.
Pest Control
Inspection reports, treatment schedules and service agreements managed in ServiceM8. Invoices and customer records sync to accounting without double-handling.
Locksmiths
Emergency callouts and planned jobs logged in ServiceM8 on-site. Invoice generated before the tech drives to the next job. Payment captured on the spot.
Appliance Repair
Service calls logged, parts used recorded, and invoices sent, all from the ServiceM8 app on-site. Parts costs and labour flow into accounting for accurate job costing.
Pool & Garden Maintenance
Recurring service routes completed weekly with photos and checklists. Monthly invoices generated automatically based on completed visits, no manual tallying.
Painting & Decorating
Quote accepted, job scheduled, work completed, invoice sent. The whole workflow stays connected between ServiceM8 and accounting without spreadsheets in between.
FAQs
Common questions about ServiceM8 integration
Can you connect ServiceM8 to Xero or MYOB?
Yes. It is the most common ServiceM8 integration we build. Completed jobs create invoices, customers sync both ways, and payment status flows between systems. A quick call is enough to confirm what makes sense for your setup.
I am a solo operator. Is this worth it for a small business?
Often, yes. If you are spending an hour a day on admin that could be automated (invoicing, data entry, reconciliation) the integration pays for itself quickly. We scope it so the investment matches the size of the business.
How much does a ServiceM8 integration cost?
Pricing depends on the systems involved, the volume of data and the exception cases. We provide a fixed-price quote after a 15-minute scoping call — no hourly billing, no surprises.
How long does it take?
Most ServiceM8 integrations are live within 4 to 6 weeks. Simpler setups (just invoice sync) can be faster. We will confirm timing during scoping.
Does this work with ServiceM8 on-site payments?
Yes. When a customer pays on-site via card or records a cash payment in ServiceM8, that payment is matched to the invoice in your accounting software automatically.
What happens if ServiceM8 changes something?
Most clients are on a monthly support plan. When ServiceM8 updates their platform or API, we make sure the integration still works. You do not need to manage it.
Can you migrate our existing data?
Yes. If you have historical jobs, customers and invoices in ServiceM8 that need to align with accounting records, we handle that as part of the go-live process.
Do you work with businesses outside Perth?
We are based in Perth and work Australia-wide. We have ServiceM8 clients in Melbourne, Sydney, Brisbane and regional areas. Remote delivery works well for this kind of project.
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Tell Us What ServiceM8 Needs To Connect To
Tell us what accounting software you use, what should happen automatically, and where invoicing, payments, customer updates, or reporting are still creating manual work. We will come back with the right integration path and fixed-price scope.
Prefer a quick chat? Call 0425 531 127. We answer the phone in Perth.
