Diagnosis Case 01 / 06 Gas Compliance Certificate workflow incomplete — no invoice goes out
Gas Compliance Certificates drafted on paper, never signed off in time. Lodgement to the state gas authority sitting on the office manager's desk for a week. The customer cannot get the certificate, the invoice is blocked, the cashflow takes the hit.
When the next audit lands — or the customer's insurer calls asking for the GCC reference — the team spends two days reconstructing what actually happened from email threads, paper job cards and the gasfitter's phone camera roll.
We build the GCC workflow into the field — drafted from the job record on completion, signed digitally by the licensed gasfitter on the device, filed against the job, lodged with the state regulator and dispatched to the customer the same day the work is signed off. Invoice triggers from the same event, not a manual handoff.
Diagnosis Case 02 / 06 Licensed gasfitter role rules not enforced at scheduling
Type A appliance servicing scheduled to a fitter whose licence does not cover the class of work. A second-year apprentice booked to a commercial kitchen LPG conversion without the licensed gasfitter on site. A gas authorisation that lapsed six weeks ago still appearing in the dispatch list.
In the worst case it is a regulator infringement. In the best case it is a rebooking, a customer who is now annoyed, and a margin gone.
We build licence-class and authorisation rules into the scheduling layer of your job platform. Jobs cannot be assigned to a gasfitter without the right ticket; renewals are flagged 60 days before expiry; office staff see who can legally do what at a glance.
Diagnosis Case 03 / 06 Combustion analyser readings lost between visits — no trend data
CO, CO2, O2 and flue draft readings captured on a Bluetooth combustion analyser, then transcribed by hand into a paper form, then maybe typed into a spreadsheet weeks later. Trend data across visits to the same appliance is functionally invisible.
When an appliance starts degrading slowly — a gradual rise in CO over four annual services — there is no way to flag it before the customer rings in to report a problem.
We build combustion analyser integration into the field app: readings captured straight from the Bluetooth instrument onto the job and the asset record, trended automatically over time, flagged when readings drift outside spec. Preventative service becomes a real product, not a marketing line.
Diagnosis Case 04 / 06 CO testing reminders for rental property portfolios slipping
Victorian rental gas safety checks. New South Wales rental CO testing renewals. A property-management portfolio of two hundred units where every appliance needs a periodic safety inspection on a strict cycle. Tracked in an Excel sheet that someone needs to open every Monday.
Miss a window and the property manager faces a regulator complaint and a tenant who is now worried about CO. The next portfolio goes to the competitor who chased them first.
We build the CO testing program into the job platform — every appliance and tenant tracked against its renewal date, automated reminder cascade to the property manager and the office, jobs scheduled into the field calendar, safety reports lodged with the property manager and the regulator where applicable. The program runs without anyone needing to remember it.
Diagnosis Case 05 / 06 Dual electrical and gas certificate workflow chaos on combined jobs
A gas hot water replacement that needs the gasfitter and the electrician on site. A commercial kitchen LPG conversion that needs both a GCC and an electrical safety certificate. Two trades, two compliance certificates, two different lodgement workflows, one customer who just wants the appliance working.
In most operations the two certificates are tracked in two different places, signed off in two different sessions and lodged via two different portals — and the customer ends up chasing one of them for a week.
We build a combined dual-certificate workflow into your job platform: both certificates linked to the same job, both signed digitally on-device by the licensed trade on the day, both lodged through their respective regulator portals automatically, and both dispatched to the customer in one pack.
Diagnosis Case 06 / 06 No clear view of margin across gas service work types
Hot water service work versus residential appliance servicing versus LPG conversions versus commercial kitchen installs versus CO testing rounds — which job type is actually making money? Which gasfitter is most utilised? Which property manager is worth the after-hours coverage?
The standard reporting that ships with your job platform cannot answer these. The data is there, but it is not packaged to the questions a gas operator needs answered weekly.
We pull data out of your job platform into a custom dashboard layer (Power BI, Looker or a bespoke dashboard) so margin by job type, customer profitability, team utilisation and forward pipeline are visible weekly — not at year-end reconciliation.
