AI-powered bots for WhatsApp, Messenger, and Instagram that handle bookings, reminders, customer service, and lead capture — automatically. Instant responses on the platform your customers check 50 times a day.
Official WhatsApp Business API. Rich messages. Connected to your CRM and booking system.
WhatsApp has over 2 billion users globally and is growing fast in Australia. Your customers use it all day for personal messages. And increasingly, they want to use it to interact with businesses too. They want to book appointments, ask questions, get reminders, and check order status — all in the app they are already using.
But most businesses cannot handle WhatsApp at scale. One person manually replying to messages is fine for 10 a day. When it is 50 or 100, things break. Messages pile up. Replies are slow. Details get missed. Staff copy-paste between WhatsApp and your booking system.
A WhatsApp bot changes the model. The bot handles the routine — bookings, FAQs, reminders, and status updates — instantly, automatically, 24/7. Connected to your CRM and booking system so it takes real action, not just conversation. Your team handles the complex stuff through the same channel.
If your customers message you on WhatsApp and your response time is measured in hours, you are already losing.
A customer sends a WhatsApp message at 7pm asking about availability. You see it at 9am the next day. By then, they have messaged two other businesses who responded within minutes. Speed of response is everything in messaging.
A busy day brings 80 WhatsApp messages. Your team can respond to maybe 40 during business hours. The rest wait. Some get forgotten. Messages from different people get mixed up. It is impossible to keep up manually.
"What are your hours?" "Do you deliver to Joondalup?" "How much for a double room on Saturday?" "Can I reschedule my appointment?" The same 15 questions, answered manually, dozens of times a week. Your staff are human FAQ machines.
Someone needs to text appointment reminders, booking confirmations, and follow-up messages. It is done manually, which means it is done inconsistently — or not at all. No-shows are high because reminders did not go out.
Conversations happen in WhatsApp. Customer records live in your CRM. Bookings are in your calendar. Nothing is connected. Staff copy-paste information between apps, and details get lost or entered incorrectly.
Your customers already use WhatsApp for everything personal. They would prefer to message your business the same way. But you do not have a way to handle the volume, so messaging is not officially offered — and you are missing an engagement channel.
How many WhatsApp messages do you get? What do customers ask? What takes the most time to handle? We will scope a bot that handles the routine and frees up your team.
Five messaging bot patterns we build most often. Most businesses start with one and expand as volume grows.
An AI bot on WhatsApp that handles customer enquiries — order status, availability, pricing, returns, and service questions. Customers message your business number and get instant, accurate responses in a natural conversational flow.
The bot is trained on your business data. "Is the Friday dinner special still available?" "What time does the Fremantle store close?" "Can I return the item I bought online?" Answers drawn from your real information, not canned responses.
When the query needs a human, the bot hands off to your team with the full conversation context. The customer does not start over. Your team picks up where the bot left off.
A bot that handles bookings directly through WhatsApp. The customer messages "I need a haircut on Thursday afternoon" and the bot checks your calendar, offers available slots, confirms the booking, and sends a reminder.
Connected to your booking system — Cliniko, SimPRO, ServiceM8, Calendly, or Google Calendar. Real availability, real bookings. Handles rescheduling and cancellations too. "Can I move my Friday appointment to Monday?"
Appointment reminders go out via WhatsApp as well. Higher open and response rates than SMS or email. No-show rates drop because people actually see and respond to WhatsApp reminders.
Automated WhatsApp messages for appointment reminders, order updates, delivery notifications, and follow-ups. Triggered by events in your business systems — not manually by your staff.
A booking is confirmed — the customer gets a WhatsApp confirmation. 24 hours before — they get a reminder. The job is complete — they get a follow-up asking for a review. All automated, all branded, all tracked.
Works with rich message formats — buttons for "Confirm" / "Reschedule", images for order receipts, links to tracking pages. More engaging than SMS and higher open rates than email.
A bot that qualifies leads through WhatsApp conversation. Someone messages your business with an enquiry — the bot asks qualifying questions, captures requirements, and routes them to the right team member.
"What service are you interested in?" "What is the size of the project?" "When do you need it completed?" The bot captures structured data and creates a lead in your CRM with full context and qualification score.
Particularly effective for paid ads. Run a WhatsApp click-to-chat ad — visitors land in a WhatsApp conversation where the bot qualifies them immediately. No landing page friction. Just conversation.
One AI bot across WhatsApp, Facebook Messenger, Instagram DMs, and SMS. Same brain, same knowledge, same integrations — every messaging platform your customers use, handled from one system.
A customer starts a conversation on Instagram, then continues on WhatsApp. The context carries over. They do not have to start again. Your team manages all channels from a single dashboard.
For businesses with presence across multiple social and messaging platforms, this consolidates customer conversations into one manageable flow. One bot, one knowledge base, every channel.
We built an AI-powered search system for a consulting firm. Consultants now find relevant insights across a decade of reports and proposals in seconds.
Read the full case studyNot a basic auto-reply. A proper AI bot on the official WhatsApp Business API with rich messages and real integrations.
Built on the official WhatsApp Business API — not hacked workarounds. Verified business account, branded profile, green tick (if eligible). Compliant with WhatsApp policies.
Buttons, quick replies, images, documents, locations, and links. Not just text — engaging, interactive messages that make conversations faster and easier.
Connected to your CRM, booking system, helpdesk, and e-commerce platform. The bot does not just chat — it checks availability, creates records, and triggers workflows.
Messages triggered by events — booking confirmations, appointment reminders, order updates, follow-ups. No human action required. Consistent and on time, every time.
Seamless transfer to your team when needed. The human picks up the conversation with full context. Managed from a shared inbox or your existing helpdesk tool.
Track message volume, response times, resolution rates, and engagement metrics. See what customers ask most and where the bot can improve.
WhatsApp customers expect fast responses. Research shows 82% of consumers expect a response within 10 minutes on messaging apps. If you take 4 hours, you might as well not respond at all.
The bot responds instantly. At 2pm, at 2am, on Christmas Day. The customer gets a helpful, accurate answer from your business data within seconds of sending their message.
For businesses competing on service speed — trades, healthcare, hospitality, real estate — instant WhatsApp response can be the difference between winning the customer and losing them to whoever replies first.
WhatsApp has a 98% open rate. Email has 20%. Your customers check WhatsApp dozens of times a day. They check email maybe three times. If you want engagement, go where the attention is.
Appointment reminders sent via WhatsApp get seen and responded to. Booking confirmations arrive instantly. Follow-up messages get read. The engagement rate on WhatsApp is in a completely different league from email or SMS.
For Australian businesses, WhatsApp adoption is growing fast — particularly in multicultural communities, hospitality, healthcare, and trades. If your customers use WhatsApp personally, they want to use it with your business too.
No-shows cost your business directly. A missed appointment is wasted time, lost revenue, and a slot that could have gone to someone else. Email reminders often sit unread. SMS reminders get lost in the noise.
WhatsApp reminders get opened within minutes. They include interactive buttons — "Confirm" or "Reschedule" — so the customer can respond with one tap. If they need to reschedule, the bot handles it immediately.
Clients using WhatsApp reminders consistently report 25-40% reductions in no-show rates. For healthcare, beauty, trades, and hospitality businesses, that translates directly to recovered revenue.
One person can manage maybe 15-20 WhatsApp conversations at a time before quality drops. During busy periods, messages pile up. Responses get delayed. Conversations get mixed up.
The bot handles unlimited concurrent conversations. 100 customers messaging at the same time? Every one gets an instant, accurate response. Zero delay. Zero confusion. Zero overtime.
Your team steps in for the conversations that genuinely need a human. The bot handles the routine — bookings, FAQs, status updates, reminders. Same service quality at a fraction of the staffing requirement.
Businesses with high customer messaging volume and recurring conversations see the biggest impact.
Reservation booking, menu enquiries, event information, and guest communication. WhatsApp is already how many hospitality customers prefer to interact.
Appointment booking, reminders, pre-visit forms, and patient communication. Reduce no-shows and front desk load with WhatsApp-based booking management.
Job enquiries, quote requests, booking confirmations, and status updates — all via WhatsApp. Customers send photos of the issue. The bot captures details and books the job.
Property enquiries, inspection booking, and tenant communication via WhatsApp. Send listing photos, schedule viewings, and handle maintenance requests through messaging.
Order confirmations, delivery tracking, returns processing, and product enquiries via WhatsApp. Customers get updates in the app they check most.
Enrolment enquiries, class schedules, payment reminders, and student communication. WhatsApp bots for training providers, tutors, and educational institutions.
A structured process that gets your WhatsApp bot live and working — including WhatsApp Business API setup and Meta approvals.
Official API. Real integrations. Not a workaround.
Official WhatsApp Business API integration. Verified account, branded profile, rich message support, and full compliance with WhatsApp commerce policies.
Leads and customer interactions from WhatsApp flow into your CRM. Full conversation history linked to the contact record.
Book appointments directly through WhatsApp. Real availability, real bookings. Reminders and confirmations sent as WhatsApp messages.
Order confirmations, shipping updates, and product enquiries via WhatsApp. Connect your store to the messaging channel your customers prefer.
Same AI bot across WhatsApp, Messenger, and Instagram DMs. One brain, one knowledge base, every messaging channel.
Connect to any system with an API. Industry-specific software, payment gateways, notification services. If it has an API, the bot can talk to it.
We added WhatsApp booking to our restaurant and bookings went up 28% in the first month. Customers love it — they send a message, pick a time, done. And the reminder messages have cut our no-shows in half.
We write the code, design the interface, deploy the systems, and support them long-term. No subcontracting, no offshore handoffs.
You get a clear price before we start. No hourly billing that spirals, no surprise invoices at the end of the month.
We understand BAS, super, award rates, Australian privacy law, and the tools local businesses actually use — Xero, MYOB, ServiceM8, Tradify.
You talk to the people building your software. No account managers, no project managers relaying messages, no ticket queues.
You own everything — the code, the data, the hosting. No lock-in. No proprietary platforms you cannot leave.
You need the WhatsApp Business API for automated messaging. Regular WhatsApp and WhatsApp Business (the free app) do not support bot integration, automated messaging, or rich message templates. We handle the entire API setup, verification, and configuration process as part of the project.
We provide a fixed-price quote after scoping. A focused WhatsApp bot for customer service or booking sits at the lower end of project size. A comprehensive solution with booking, CRM integration, automated reminders, lead capture and multi-channel support is larger. Ongoing WhatsApp messaging fees (Meta charges per conversation) plus AI model usage are scoped during the build.
A focused WhatsApp bot takes 3 to 5 weeks. WhatsApp Business API verification can take 1 to 2 weeks (Meta requirement), and outbound message templates need Meta approval. A multi-channel solution takes 5 to 8 weeks. We start testing while approvals are in progress.
Yes. You can register your existing business phone number with the WhatsApp Business API. However, that number cannot simultaneously be used on the regular WhatsApp or WhatsApp Business apps. We will advise on the best approach during setup.
Yes. We can deploy the same AI bot across WhatsApp, Facebook Messenger, and Instagram DMs. Same knowledge, same integrations, every messaging platform. Most businesses start with WhatsApp and add other channels once the bot is proven.
Yes. WhatsApp Business API supports rich messages — buttons, quick replies, images, PDFs, location pins, and links. Ideal for booking confirmations, product images, receipts, and interactive menus. We design templates that maximise engagement.
Yes. We build strictly within WhatsApp Business API policies. No spam. No unauthorised messaging. Customers must opt in before receiving outbound messages. Conversation-based pricing (Meta charges per 24-hour conversation window). We handle compliance so you do not have to worry about account restrictions.
Yes. Ongoing monitoring, conversation optimisation, and template management. We review what customers message about, improve bot responses, and create new message templates as your needs grow. Monthly performance reports on conversation volume, resolution rates, and engagement metrics.
Tell us about your customer messaging — what they ask, which channels they use, and what you want automated. We will scope a messaging bot with a clear price and timeline.
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What do customers message you about? Which platforms do they use? What takes the most time? We will come back with a practical plan.
Prefer a quick chat? Call 0425 531 127. We answer the phone in Perth.
