WhatsApp & Messaging Bots
for Perth, Melbourne, Sydney, Brisbane businesses.
AI-powered bots for WhatsApp, Messenger, and Instagram that handle bookings, reminders, customer service, and lead capture — automatically. Instant responses on the platform your customers check 50 times a day.
Official WhatsApp Business API. Rich messages. Connected to your CRM and booking system.
Your customers live on WhatsApp — your business is stuck on email and phone
WhatsApp has over 2 billion users globally and is growing fast in Australia. Your customers use it all day for personal messages. And increasingly, they want to use it to interact with businesses too. They want to book appointments, ask questions, get reminders, and check order status — all in the app they are already using.
But most businesses cannot handle WhatsApp at scale. One person manually replying to messages is fine for 10 a day. When it is 50 or 100, things break. Messages pile up. Replies are slow. Details get missed. Staff copy-paste between WhatsApp and your booking system.
A WhatsApp bot changes the model. The bot handles the routine — bookings, FAQs, reminders, and status updates — instantly, automatically, 24/7. Connected to your CRM and booking system so it takes real action, not just conversation. Your team handles the complex stuff through the same channel.
The messaging challenges that bring businesses to us
If your customers message you on WhatsApp and your response time is measured in hours, you are already losing.
Slow Response to Customer Messages
A customer sends a WhatsApp message at 7pm asking about availability. You see it at 9am the next day. By then, they have messaged two other businesses who responded within minutes. Speed of response is everything in messaging.
Messages Come In Faster Than Staff Can Reply
A busy day brings 80 WhatsApp messages. Your team can respond to maybe 40 during business hours. The rest wait. Some get forgotten. Messages from different people get mixed up. It is impossible to keep up manually.
Same Questions, All Day, Every Day
"What are your hours?" "Do you deliver to Joondalup?" "How much for a double room on Saturday?" "Can I reschedule my appointment?" The same 15 questions, answered manually, dozens of times a week. Your staff are human FAQ machines.
Reminders and Follow-Ups Are Manual
Someone needs to text appointment reminders, booking confirmations, and follow-up messages. It is done manually, which means it is done inconsistently — or not at all. No-shows are high because reminders did not go out.
WhatsApp Is Disconnected From Your Systems
Conversations happen in WhatsApp. Customer records live in your CRM. Bookings are in your calendar. Nothing is connected. Staff copy-paste information between apps, and details get lost or entered incorrectly.
Customers Prefer Messaging but You Only Offer Phone and Email
Your customers already use WhatsApp for everything personal. They would prefer to message your business the same way. But you do not have a way to handle the volume, so messaging is not officially offered — and you are missing an engagement channel.
Get Started
Tell us about your messaging volume
How many WhatsApp messages do you get? What do customers ask? What takes the most time to handle? We will scope a bot that handles the routine and frees up your team.
WhatsApp & messaging bots — by purpose
Five messaging bot patterns we build most often. Most businesses start with one and expand as volume grows.
WhatsApp Customer Service Bot
An AI bot on WhatsApp that handles customer enquiries — order status, availability, pricing, returns, and service questions. Customers message your business number and get instant, accurate responses in a natural conversational flow.
The bot is trained on your business data. "Is the Friday dinner special still available?" "What time does the Fremantle store close?" "Can I return the item I bought online?" Answers drawn from your real information, not canned responses.
When the query needs a human, the bot hands off to your team with the full conversation context. The customer does not start over. Your team picks up where the bot left off.
WhatsApp Booking & Appointment Bot
A bot that handles bookings directly through WhatsApp. The customer messages "I need a haircut on Thursday afternoon" and the bot checks your calendar, offers available slots, confirms the booking, and sends a reminder.
Connected to your booking system — Cliniko, SimPRO, ServiceM8, Calendly, or Google Calendar. Real availability, real bookings. Handles rescheduling and cancellations too. "Can I move my Friday appointment to Monday?"
Appointment reminders go out via WhatsApp as well. Higher open and response rates than SMS or email. No-show rates drop because people actually see and respond to WhatsApp reminders.
Automated Reminders & Status Updates
Automated WhatsApp messages for appointment reminders, order updates, delivery notifications, and follow-ups. Triggered by events in your business systems — not manually by your staff.
A booking is confirmed — the customer gets a WhatsApp confirmation. 24 hours before — they get a reminder. The job is complete — they get a follow-up asking for a review. All automated, all branded, all tracked.
Works with rich message formats — buttons for "Confirm" / "Reschedule", images for order receipts, links to tracking pages. More engaging than SMS and higher open rates than email.
WhatsApp Lead Capture & Qualification Bot
A bot that qualifies leads through WhatsApp conversation. Someone messages your business with an enquiry — the bot asks qualifying questions, captures requirements, and routes them to the right team member.
"What service are you interested in?" "What is the size of the project?" "When do you need it completed?" The bot captures structured data and creates a lead in your CRM with full context and qualification score.
Particularly effective for paid ads. Run a WhatsApp click-to-chat ad — visitors land in a WhatsApp conversation where the bot qualifies them immediately. No landing page friction. Just conversation.
Multi-Channel Messaging Bot
One AI bot across WhatsApp, Facebook Messenger, Instagram DMs, and SMS. Same brain, same knowledge, same integrations — every messaging platform your customers use, handled from one system.
A customer starts a conversation on Instagram, then continues on WhatsApp. The context carries over. They do not have to start again. Your team manages all channels from a single dashboard.
For businesses with presence across multiple social and messaging platforms, this consolidates customer conversations into one manageable flow. One bot, one knowledge base, every channel.
AI knowledge search that made 10 years of reports instantly accessible
We built an AI-powered search system for a consulting firm. Consultants now find relevant insights across a decade of reports and proposals in seconds.
Read the full case study →What makes a HELLO PEOPLE messaging bot different
Not a basic auto-reply. A proper AI bot on the official WhatsApp Business API with rich messages and real integrations.
WhatsApp Business API
Built on the official WhatsApp Business API — not hacked workarounds. Verified business account, branded profile, green tick (if eligible). Compliant with WhatsApp policies.
Rich Messages
Buttons, quick replies, images, documents, locations, and links. Not just text — engaging, interactive messages that make conversations faster and easier.
System Integrations
Connected to your CRM, booking system, helpdesk, and e-commerce platform. The bot does not just chat — it checks availability, creates records, and triggers workflows.
Automated Triggers
Messages triggered by events — booking confirmations, appointment reminders, order updates, follow-ups. No human action required. Consistent and on time, every time.
Human Handoff
Seamless transfer to your team when needed. The human picks up the conversation with full context. Managed from a shared inbox or your existing helpdesk tool.
Conversation Analytics
Track message volume, response times, resolution rates, and engagement metrics. See what customers ask most and where the bot can improve.
What changes when messaging is automated
Every message answered in seconds — day and night
WhatsApp customers expect fast responses. Research shows 82% of consumers expect a response within 10 minutes on messaging apps. If you take 4 hours, you might as well not respond at all.
The bot responds instantly. At 2pm, at 2am, on Christmas Day. The customer gets a helpful, accurate answer from your business data within seconds of sending their message.
For businesses competing on service speed — trades, healthcare, hospitality, real estate — instant WhatsApp response can be the difference between winning the customer and losing them to whoever replies first.
Meet customers where they already are — WhatsApp
WhatsApp has a 98% open rate. Email has 20%. Your customers check WhatsApp dozens of times a day. They check email maybe three times. If you want engagement, go where the attention is.
Appointment reminders sent via WhatsApp get seen and responded to. Booking confirmations arrive instantly. Follow-up messages get read. The engagement rate on WhatsApp is in a completely different league from email or SMS.
For Australian businesses, WhatsApp adoption is growing fast — particularly in multicultural communities, hospitality, healthcare, and trades. If your customers use WhatsApp personally, they want to use it with your business too.
Appointment reminders that actually get seen
No-shows cost your business directly. A missed appointment is wasted time, lost revenue, and a slot that could have gone to someone else. Email reminders often sit unread. SMS reminders get lost in the noise.
WhatsApp reminders get opened within minutes. They include interactive buttons — "Confirm" or "Reschedule" — so the customer can respond with one tap. If they need to reschedule, the bot handles it immediately.
Clients using WhatsApp reminders consistently report 25-40% reductions in no-show rates. For healthcare, beauty, trades, and hospitality businesses, that translates directly to recovered revenue.
Handle hundreds of conversations without hiring
One person can manage maybe 15-20 WhatsApp conversations at a time before quality drops. During busy periods, messages pile up. Responses get delayed. Conversations get mixed up.
The bot handles unlimited concurrent conversations. 100 customers messaging at the same time? Every one gets an instant, accurate response. Zero delay. Zero confusion. Zero overtime.
Your team steps in for the conversations that genuinely need a human. The bot handles the routine — bookings, FAQs, status updates, reminders. Same service quality at a fraction of the staffing requirement.
WhatsApp bots by industry
Businesses with high customer messaging volume and recurring conversations see the biggest impact.
Hospitality & Restaurants
Reservation booking, menu enquiries, event information, and guest communication. WhatsApp is already how many hospitality customers prefer to interact.
Healthcare & Allied Health
Appointment booking, reminders, pre-visit forms, and patient communication. Reduce no-shows and front desk load with WhatsApp-based booking management.
Trades & Home Services
Job enquiries, quote requests, booking confirmations, and status updates — all via WhatsApp. Customers send photos of the issue. The bot captures details and books the job.
Real Estate & Property
Property enquiries, inspection booking, and tenant communication via WhatsApp. Send listing photos, schedule viewings, and handle maintenance requests through messaging.
E-Commerce & Retail
Order confirmations, delivery tracking, returns processing, and product enquiries via WhatsApp. Customers get updates in the app they check most.
Education & Training
Enrolment enquiries, class schedules, payment reminders, and student communication. WhatsApp bots for training providers, tutors, and educational institutions.
From messaging audit to live bot in 6 steps
A structured process that gets your WhatsApp bot live and working — including WhatsApp Business API setup and Meta approvals.
Connects to WhatsApp, your CRM, and your booking system
Official API. Real integrations. Not a workaround.
WhatsApp Business API
Official WhatsApp Business API integration. Verified account, branded profile, rich message support, and full compliance with WhatsApp commerce policies.
CRM — HubSpot, Salesforce, Zoho
Leads and customer interactions from WhatsApp flow into your CRM. Full conversation history linked to the contact record.
Booking — SimPRO, Cliniko, Calendly
Book appointments directly through WhatsApp. Real availability, real bookings. Reminders and confirmations sent as WhatsApp messages.
E-Commerce — Shopify, WooCommerce
Order confirmations, shipping updates, and product enquiries via WhatsApp. Connect your store to the messaging channel your customers prefer.
Facebook Messenger & Instagram
Same AI bot across WhatsApp, Messenger, and Instagram DMs. One brain, one knowledge base, every messaging channel.
Custom APIs & Webhooks
Connect to any system with an API. Industry-specific software, payment gateways, notification services. If it has an API, the bot can talk to it.
We added WhatsApp booking to our restaurant and bookings went up 28% in the first month. Customers love it — they send a message, pick a time, done. And the reminder messages have cut our no-shows in half.
Why HELLO PEOPLE
We build, not just advise
We write the code, design the interface, deploy the systems, and support them long-term. No subcontracting, no offshore handoffs.
Fixed-price quoting
You get a clear price before we start. No hourly billing that spirals, no surprise invoices at the end of the month.
Built for Australian business
We understand BAS, super, award rates, Australian privacy law, and the tools local businesses actually use — Xero, MYOB, ServiceM8, Tradify.
Senior team, direct access
You talk to the people building your software. No account managers, no project managers relaying messages, no ticket queues.
Full code ownership
You own everything — the code, the data, the hosting. No lock-in. No proprietary platforms you cannot leave.
Common questions about WhatsApp and messaging bots
Do I need WhatsApp Business API or can I use regular WhatsApp?
You need the WhatsApp Business API for automated messaging. Regular WhatsApp and WhatsApp Business (the free app) do not support bot integration, automated messaging, or rich message templates. We handle the entire API setup, verification, and configuration process as part of the project.
How much does a WhatsApp bot cost?
A focused WhatsApp bot for customer service or booking typically starts from $10,000 to $20,000. A comprehensive solution with booking, CRM integration, automated reminders, lead capture, and multi-channel support ranges from $20,000 to $40,000. Ongoing costs include WhatsApp messaging fees (Meta charges per conversation) plus AI model usage, typically $200–$800/month.
How long does it take to set up?
A focused WhatsApp bot takes 3 to 5 weeks. WhatsApp Business API verification can take 1 to 2 weeks (Meta requirement), and outbound message templates need Meta approval. A multi-channel solution takes 5 to 8 weeks. We start testing while approvals are in progress.
Can I use my existing phone number?
Yes. You can register your existing business phone number with the WhatsApp Business API. However, that number cannot simultaneously be used on the regular WhatsApp or WhatsApp Business apps. We will advise on the best approach during setup.
Does it work with Facebook Messenger and Instagram too?
Yes. We can deploy the same AI bot across WhatsApp, Facebook Messenger, and Instagram DMs. Same knowledge, same integrations, every messaging platform. Most businesses start with WhatsApp and add other channels once the bot is proven.
Can the bot send images, buttons, and documents?
Yes. WhatsApp Business API supports rich messages — buttons, quick replies, images, PDFs, location pins, and links. Ideal for booking confirmations, product images, receipts, and interactive menus. We design templates that maximise engagement.
Is it compliant with WhatsApp policies?
Yes. We build strictly within WhatsApp Business API policies. No spam. No unauthorised messaging. Customers must opt in before receiving outbound messages. Conversation-based pricing (Meta charges per 24-hour conversation window). We handle compliance so you do not have to worry about account restrictions.
Do you support it after launch?
Yes. Ongoing monitoring, conversation optimisation, and template management. We review what customers message about, improve bot responses, and create new message templates as your needs grow. Monthly performance reports on conversation volume, resolution rates, and engagement metrics.
Get Started
Put your business on WhatsApp — properly
Tell us about your customer messaging — what they ask, which channels they use, and what you want automated. We will scope a messaging bot with a clear price and timeline.
Tell Us About Your Messaging Needs
What do customers message you about? Which platforms do they use? What takes the most time? We will come back with a practical plan.
Prefer a quick chat? Call 0425 531 127 – we're Perth-based and we answer the phone.