AI Solution

WhatsApp Chatbot Development Services
so customers can book you from their phone.

Messaging bot development services for businesses in Perth, Melbourne, Sydney and Brisbane. Bots on WhatsApp, Messenger and Instagram that take bookings, send reminders, answer customer questions and capture leads. Instant replies on the app your customers already check.

Send Enquiry Call 0425 531 127
More about this service

Official WhatsApp Business API. Rich messages, not plain text. Connected to your CRM and booking system, at a fixed price agreed before we start.

  • AU-wide Perth-based · servicing Australia
  • 18+ yrs Building AI & automation
  • Fixed Price scopes, no surprises
  • 100% Code & prompt ownership
Australian owned and operated

Built here. Your data stays here.

  • No offshore development. Everything is written by our own team in Australia. Nothing is subcontracted overseas.
  • Your data stays onshore. Hosted in Australia, on infrastructure you own, under Australian law.
  • Every state, not just ours. Perth, Melbourne, Sydney, Brisbane, Adelaide and everywhere between.

See it answer

Customers message, the answer comes straight back

A WhatsApp bot that answers from your orders, bookings and business details, in the app your customers already use, and hands the rest to your team.

Example

Question: Hi, has my order 5521 left the warehouse yet? Answer: Yes, order 5521 left this morning and should reach you on Thursday. Here is your tracking link. Source: Shopify, order 5521

What We Build

Reply on WhatsApp without someone watching the phone

Five messaging bot patterns we build most often across our ai messaging bot services. Pick a tab to see how yours would take shape. Most businesses start with one channel and add the others once volume grows.

WhatsApp Customer Service Bot

An AI bot on WhatsApp that handles customer enquiries, order status, availability, pricing, returns, and service questions. Customers message your business number and get instant, accurate responses in a natural conversational flow.

The bot is trained on your business data. "Is the Friday dinner special still available?" "What time does the Fremantle store close?" "Can I return the item I bought online?" Answers drawn from your real information, not canned responses.

WhatsApp Booking & Appointment Bot

A bot that handles bookings directly through WhatsApp. The customer messages "I need a haircut on Thursday afternoon" and the bot checks your calendar, offers available slots, confirms the booking, and sends a reminder.

Connected to your booking system, Cliniko, SimPRO, ServiceM8, Calendly, or Google Calendar. Real availability, real bookings. Handles rescheduling and cancellations too. "Can I move my Friday appointment to Monday?"

Automated Reminders & Status Updates

Automated WhatsApp messages for appointment reminders, order updates, delivery notifications, and follow-ups. Triggered by events in your business systems, not manually by your staff.

A booking is confirmed, the customer gets a WhatsApp confirmation. 24 hours before, they get a reminder. The job is complete, they get a follow-up asking for a review. All automated, all branded, all tracked.

WhatsApp Lead Capture & Qualification Bot

A bot that qualifies leads through WhatsApp conversation. Someone messages your business with an enquiry, the bot asks qualifying questions, captures requirements, and routes them to the right team member.

"What service are you interested in?" "What is the size of the project?" "When do you need it completed?" The bot captures structured data and creates a lead in your CRM with full context and qualification score.

Multi-Channel Messaging Bot

One AI bot across WhatsApp, Facebook Messenger, Instagram DMs, and SMS. Same brain, same knowledge, same integrations, every messaging platform your customers use, handled from one system.

A customer starts a conversation on Instagram, then continues on WhatsApp. The context carries over. They do not have to start again. Your team manages all channels from a single dashboard.

Capabilities catalogue

Every message a WhatsApp bot can handle for you

Every capability below has been delivered for a real Australian business, from a single WhatsApp booking flow to multi-channel messaging with CRM and ERP integration. If your scenario is not listed, ask, we build bespoke.

WhatsApp Business API bots

  • WhatsApp Business API setup & verification
  • WhatsApp template approval & management
  • WhatsApp catalogue & commerce bots
  • WhatsApp interactive button & list messages
  • WhatsApp media (image/PDF/audio) bots
  • WhatsApp location-sharing bots
  • WhatsApp opt-in & compliance flow
  • WhatsApp green-tick verification support

SMS bots

  • AI SMS conversational bots
  • SMS booking & reminder bots
  • SMS order-status update bots
  • SMS lead-capture bots
  • SMS + Twilio integration
  • SMS + Telnyx integration
  • Two-way SMS support bots
  • SMS shortcode / longcode setup

Messenger bots

  • Facebook Messenger AI bots
  • Instagram DM automation
  • Click-to-Messenger ad integration
  • Messenger comment-to-DM automation
  • Messenger shop & catalogue bots
  • Messenger + CRM integration
  • Messenger story-reply automation
  • Messenger broadcast (24h window)

Conversational ordering / booking via messaging

  • Conversational ordering via WhatsApp
  • Restaurant ordering bots
  • Retail catalogue ordering bots
  • Service booking via messaging
  • Appointment booking via WhatsApp
  • Class / event booking via messaging
  • Quote-to-order via messaging
  • Payment links inside messaging

Customer service via messaging

  • WhatsApp customer service bots
  • Order status & tracking via WhatsApp
  • Returns & refunds via WhatsApp
  • After-hours WhatsApp support
  • WhatsApp helpdesk inbox
  • Multi-agent WhatsApp routing
  • WhatsApp + ticketing handover
  • Multilingual WhatsApp support

Messaging bot + CRM/ERP integration

  • WhatsApp bot + HubSpot
  • WhatsApp bot + Salesforce
  • WhatsApp bot + Pipedrive
  • WhatsApp bot + Zoho CRM
  • WhatsApp bot + ServiceM8 / Simpro
  • WhatsApp bot + Cliniko / healthcare PMS
  • WhatsApp bot + ERP order systems
  • Contact-record auto-creation from chat
Case Study

AI knowledge search that made 10 years of reports instantly accessible

We built an AI-powered search system for a consulting firm. Consultants now find relevant insights across a decade of reports and proposals in seconds.

Read the full case study
10 yrs Knowledge indexed
80% Faster research
< 5s Answer time

We added WhatsApp booking to our restaurant and bookings went up 28% in the first month. Customers love it, they send a message, pick a time, done. And the reminder messages have cut our no-shows in half.

Owner Perth restaurant group · 4 venues

Have a job like this one?

Call 0425 531 127 or Send us the details

How It Works

From first chat to a bot on your WhatsApp

Every project is different, but the six-step structure stays the same. Messaging audit, WhatsApp Business API setup and Meta approvals, sprint-based build, template testing, deploy and monitor, then optimise once you are live.

  1. Messaging Audit

    We review your current customer messaging, volume, common questions, existing WhatsApp usage, and the conversations you want automated. We map the ideal bot conversation flows.

  2. WhatsApp Business Setup

    We set up your WhatsApp Business API account, verify your business, configure your profile, and get your number approved. If you already have WhatsApp Business, we connect the bot to your existing account.

  3. Bot Build & Integration

    We build the AI bot, train it on your business data, and connect it to your systems, CRM, booking tool, helpdesk, e-commerce. Rich message templates for confirmations, reminders, and follow-ups.

  4. Testing & Approval

    We test with real message scenarios. WhatsApp also requires message template approval for outbound messages, we handle the submission and approval process. Your team reviews every conversation flow.

  5. Launch & Monitor

    Go live on WhatsApp (and other messaging channels if needed). Real-time monitoring for the first week. Full analytics from day one, message volume, resolution rate, engagement, and handoff patterns.

  6. Optimise & Expand

    We review conversation data, improve responses, add new message templates, and expand to additional channels (Messenger, Instagram, SMS). Monthly reporting on engagement and business impact.

Why HELLO PEOPLE

An inbox add-on, a hire,
or a bot built for you

ChatGPT Enterprise, no-code AI tools and an in-house AI team all solve pieces of the problem. Here is how HELLO PEOPLE compares on the things that actually matter to an AU SMB.

See the comparison
Concern HELLO PEOPLE ChatGPT / Off-shelfNo-code AI (Zapier)In-house AI hire
Fit to your WhatsApp use case Built around your template flows Generic bot, no fitTrigger-based, brittle logicDepends on the hire
WhatsApp bot live in 6-10 weeks Meta approval handled Live in minutes, no approvalWeeks of DIY bot builderMonths to hire and train
AU privacy + Meta business policy fit Opt-in flows + AU retention US-hosted, policy riskDepends on your setupDepends on the hire
Ongoing cost Fixed price, one-time Per seat/token, per monthPer-run + prompt engineeringSalary + super + overhead
When WhatsApp policy or API changes We patch, no extra charge You rewrite the promptYou rebuild the flowInternal team owns it
Direct access to the builder Email Kasun, get Kasun OpenAI support tierCommunity forumInternal AI team
Bot code + message log ownership You own it, nothing sits with us Vendor holds prompts & logsVendor holds middlewareYou own it internally

What people ask about WhatsApp bots

What does a WhatsApp chatbot project deliver?

A working AI bot on WhatsApp, Messenger or Instagram DMs that handles bookings, reminders, customer service and lead capture in natural conversation. Built on the official WhatsApp Business API with rich message templates, buttons and quick replies. Connected to your CRM and booking system, so every message triggers real actions in your back office.

How much does a WhatsApp chatbot usually cost?

Every project is scoped and quoted fixed-price. A focused whatsapp bot services australia build for customer service or booking sits at the lower end. A larger solution with booking, CRM integration, automated reminders, lead capture and multi-channel support is more. Meta charges a small per-conversation fee, which we scope during the build.

How long does a messaging bot take from kickoff to launch?

A focused WhatsApp bot takes 3 to 5 weeks. WhatsApp Business API verification with Meta can add 1 to 2 weeks, and outbound message templates need Meta approval. A multi-channel deployment across WhatsApp, Messenger and Instagram takes 5 to 8 weeks. We start testing while Meta approvals are running.

Do I need WhatsApp Business API or can I use regular WhatsApp?

You need the WhatsApp Business API for automated messaging. Regular WhatsApp and the free WhatsApp Business app do not support bot integration, automated messaging or rich message templates. We handle the Meta verification, business account setup and template approvals as part of the project.

Can the AI messaging bot cover Messenger, Instagram and SMS too?

Yes. We deploy the same AI bot across WhatsApp, Facebook Messenger, Instagram DMs and SMS via Twilio. Same knowledge, same integrations, every messaging channel. Most businesses start with WhatsApp and add the other channels once the bot is proven.

Can the SMS bot send images, buttons and documents?

Yes. WhatsApp Business API supports rich messages: buttons, quick replies, images, PDFs, location pins and links. Perfect for booking confirmations, product images, receipts and interactive menus. SMS is text plus links only, but we design fallback templates for it.

Is it compliant with WhatsApp policies and Australian Privacy Principles?

Yes. We build strictly within WhatsApp Business API policies. No spam. No unauthorised messaging. Customers must opt in before receiving outbound messages. Data stored in Australian data centres by default. Full audit logging. Compliant with Australian Privacy Principles.

Do we own the bot, the templates and the code?

Yes, 100 percent. Source code, prompts, message templates and integrations, all handed over at go-live. Your Meta Business account, your WhatsApp Business API number, your data. No per-message licensing on top of the Meta fees.

Tell us what customers message you about

What do customers message about? WhatsApp, Messenger, Instagram or SMS? Which questions eat the most time? Tell us where the volume is and we will come back with a clear next step and a realistic cost.

Prefer a quick chat? Call 0425 531 127. We answer the phone in Perth.

Kasun Wijayamanna, founder of HELLO PEOPLE

Kasun Wijayamanna, founderYou deal with Kasun from scope to delivery. No account managers and no offshore handoff.