AI Solution

AI Chatbot Development Services
so customers get an answer at midnight.

AI chatbot development services Australia wide, and custom chatbot development services for businesses in Perth, Melbourne, Sydney and Brisbane. An AI chatbot for your website, trained on your products, services and policies, and connected to your CRM, booking system and helpdesk.

Send Enquiry Call 0425 531 127
More about this service

Handles customer service, lead qualification, bookings and internal questions in normal conversation. Not a generic widget and not a decision tree, but something built for the way you work.

  • AU-wide Perth-based · servicing Australia
  • 18+ yrs Building AI & automation
  • Fixed Price scopes, no surprises
  • 100% Code & prompt ownership
Australian owned and operated

Built here. Your data stays here.

  • No offshore development. Everything is written by our own team in Australia. Nothing is subcontracted overseas.
  • Your data stays onshore. Hosted in Australia, on infrastructure you own, under Australian law.
  • Every state, not just ours. Perth, Melbourne, Sydney, Brisbane, Adelaide and everywhere between.

See it answer

An AI chatbot for your website that knows your business

A chatbot trained on your products, policies and help articles, connected to your CRM, that answers customers and hands anything bigger to your team.

Example

Question: Can I return a custom made table if it does not fit the room? Answer: Custom orders cannot be returned for change of mind, but faults are covered for 12 months. I can start a fault claim if something is wrong with it. Source: Returns policy, custom orders section

What We Build

A chatbot for the job you need done

Five chatbot types we build most often across our custom chatbot development services. Pick a tab to see how yours would take shape. Most businesses start with one use case and add more as results come in.

Custom Customer Service Chatbot

An AI chatbot built around your specific business, your products, services, pricing, policies, and customer workflows. Not a generic template with your logo on it. A chatbot that actually knows your business.

Customers ask questions in plain language and get accurate, helpful answers drawn from your knowledge base. "What is the return policy on custom orders?" "Is the 3-bedroom in Scarborough still available?" "Can I add a second driver to my booking?" Answers grounded in your real data.

AI Lead Qualification Chatbot

A chatbot that does not just capture names and emails. It asks the right qualifying questions, understands the prospect's needs, and routes them to the right person or next step, all in a conversational flow.

"What type of property are you looking for?" "What is your approximate budget?" "When are you looking to move?" The chatbot gathers requirements, scores the lead, and creates a record in your CRM with everything captured.

AI Booking & Appointment Chatbot

A chatbot that handles the entire booking conversation. The customer describes what they need, the chatbot checks availability, suggests times, confirms the booking, and sends a confirmation, all conversational.

Handles rescheduling and cancellations too. "I need to move my Thursday appointment to next week." The bot checks your calendar, offers available slots, and makes the change. No phone call. No form.

AI Internal Helpdesk Chatbot

A chatbot for your team, not your customers. Deployed in Microsoft Teams, Slack, or as an internal web app. Staff ask about policies, procedures, IT issues, and HR processes and get instant answers.

Connected to your internal knowledge base, staff handbook, IT documentation, and SOPs. "How do I request annual leave?" "What is the Wi-Fi password for the Melbourne office?" "What is the procedure for returning faulty stock?"

Customer Portal AI Assistant

An AI chatbot embedded in your customer portal, client dashboard, or SaaS application. Customers get help in context, without leaving the application and without submitting a ticket.

"How do I export my invoice data?" "Why does my report show zero for March?" "How do I add another user to my account?" The chatbot understands the application context, answers the question, and can guide the user step by step.

Capabilities catalogue

Every task your chatbot can take on

Every capability below has been delivered for a real Australian business, from a single customer-service chatbot to multi-language knowledge-grounded chatbots integrated with ticketing systems. If your scenario is not listed, ask, we build bespoke.

Customer-support chatbots

  • AI customer service chatbots
  • After-hours customer support bots
  • FAQ-handling support chatbots
  • Order tracking & returns chatbots
  • Account & billing support chatbots
  • Multi-tier escalation to humans
  • Sentiment-aware support chatbots
  • Chatbot + helpdesk ticket creation

Sales / lead-qualification chatbots

  • Lead qualification chatbots
  • BANT / need-budget-timeline scoring
  • Conversational forms replacing static forms
  • Pricing-enquiry chatbots
  • Demo-booking chatbots
  • Sales chatbots + HubSpot
  • Sales chatbots + Salesforce
  • Sales chatbots + Pipedrive

Internal helpdesk chatbots

  • Internal IT helpdesk chatbots
  • HR policy & leave-request chatbots
  • Onboarding & training chatbots
  • Internal SOP / procedure chatbots
  • Microsoft Teams chatbots
  • Slack helpdesk chatbots
  • Knowledge-grounded internal bots (RAG)
  • Ticket-creation chatbots for internal use

Multi-language chatbots

  • Bilingual & multi-language chatbots
  • Auto-detect language on first message
  • Language switcher inside conversation
  • Translation + brand-voice consistency
  • Region-aware response chatbots
  • Multi-language knowledge sources
  • Multi-language voice + chat parity
  • Multi-language escalation routing

Chatbot + ticketing system integration

  • Chatbot + Zendesk integration
  • Chatbot + Freshdesk integration
  • Chatbot + Intercom handover
  • Chatbot + Jira Service Management
  • Chatbot + ServiceNow ticket creation
  • Chatbot + custom ticketing API
  • Auto-tagging & routing of tickets
  • SLA-aware chatbot escalation

Knowledge-grounded chatbots (RAG)

  • RAG-powered chatbots
  • Document-grounded chatbots
  • Policy & procedure-aware chatbots
  • Citation-backed answers (no hallucinations)
  • Product catalogue-aware chatbots
  • Permission-aware grounded chatbots
  • Continuously updated knowledge sources
  • Multi-source knowledge chatbots
Case Study

AI knowledge search that made 10 years of reports instantly accessible

We built an AI-powered search system for a consulting firm. Consultants now find relevant insights across a decade of reports and proposals in seconds.

Read the full case study
10 yrs Knowledge indexed
80% Faster research
< 5s Answer time
Case study

AI inventory forecasting and customer service for a retailer

An AI-enabled retail management solution connecting inventory, sales and customer information. Demand forecasts and replenishment recommendations support purchasing, and a product knowledge assistant answers product, stock and delivery questions from live catalogue data.

Read the full case study
Forecasts From sales and stock history
Stock Live data behind every answer
Shopify And point of sale, connected

We tried two off-the-shelf chatbots before. Both were rubbish, customers ignored them. The custom chatbot HELLO PEOPLE built handles 65% of our website enquiries now. Lead capture is up 35% and our support team finally has capacity for the complex stuff.

Marketing Director Perth professional services · 35-person team

Have a job like this one?

Call 0425 531 127 or Send us the details

How It Works

From first brief to a chatbot your customers use

Every project is different, but the six-step structure stays the same. Conversation mapping, knowledge and integration setup, sprint-based build, testing with real scenarios, deploy and monitor, then optimise and expand once you are live.

  1. Conversation Mapping

    We map the conversations your chatbot needs to handle. What do customers ask? What actions should the chatbot take? When should it escalate? We review your existing enquiries, support tickets, and website behaviour.

  2. Knowledge & Integration Setup

    We configure the chatbot with your business knowledge, products, services, pricing, policies, FAQs. Then we connect it to your systems: CRM, booking tool, helpdesk, calendar, or custom APIs.

  3. Build & Brand

    We build the chatbot interface, custom design to match your brand, tone of voice, and visual style. The chatbot sounds like your business, not like a robot reading a script.

  4. Test With Real Scenarios

    We test with real customer questions, common enquiries, edge cases, ambiguous requests, and escalation scenarios. Your team reviews the conversations and we refine until quality meets your standard.

  5. Deploy & Monitor

    We deploy to your website, portal, or chosen platform. Full analytics from day one, conversation volume, resolution rate, escalation rate, and customer satisfaction. Real-time monitoring for the first week.

  6. Optimise & Expand

    We review conversation data, identify gaps, and continuously improve the chatbot. Add new conversation flows, expand to new channels, refine responses based on customer feedback. Monthly performance reports.

Why HELLO PEOPLE

ChatGPT, a no-code bot,
or a chatbot built for you

ChatGPT Enterprise, no-code AI tools and an in-house AI team all solve pieces of the problem. Here is how HELLO PEOPLE compares on the things that actually matter to an AU SMB.

See the comparison
Concern HELLO PEOPLE ChatGPT / Off-shelfNo-code AI (Zapier)In-house AI hire
Fit to your chatbot use case Built around your intents & flows Generic assistant, no fitTrigger-based, brittle logicDepends on the hire
Chatbot live in 6-10 weeks + eval Intent eval before go-live Live in minutes, no evalWeeks of DIY bot builderMonths to hire and train
AU privacy + chat log retention fit AU-hosted, retention on your terms US-hosted, opaque retentionDepends on your setupDepends on the hire
Ongoing cost Fixed price, one-time Per seat/token, per monthPer-run + prompt engineeringSalary + super + overhead
When user intents grow We patch, no extra charge You rewrite the promptYou rebuild the flowInternal team owns it
Direct access to the builder Email Kasun, get Kasun OpenAI support tierCommunity forumInternal AI team
Chatbot code + conversation log ownership You own it, nothing sits with us Vendor holds prompts & logsVendor holds middlewareYou own it internally

What owners ask before building a chatbot

Can you build an AI chatbot for my website?

Yes. We build the chatbot, train it on your own pages, policies and help articles, and add it to your existing website with a small piece of code, whatever the site is built on. It answers in plain language, says where each answer came from, and passes anything it cannot answer to your team with the conversation attached, so nobody has to ask the customer twice.

What does an AI chatbot development project deliver?

A custom chatbot trained on your products, prices, policies and workflows, then deployed on your website, portal, WhatsApp, Teams or Slack. It answers customer questions in natural language, books appointments, qualifies leads, looks up orders and creates records in your CRM. Not a generic widget with your logo on it. A working system connected to the tools you already run.

How much does AI chatbot development usually cost?

Every project is scoped and quoted fixed-price. A focused chatbot for one job, FAQ handling or lead qualification, sits at the lower end. A multi-purpose bot with CRM, booking and knowledge base access is larger. Book a free 15-minute call, we scope the work, then quote once. No hourly billing that spirals.

How long does a business chatbot take from kickoff to launch?

A focused chatbot takes 3 to 5 weeks from conversation mapping to live deployment. A larger bot with multiple integrations and complex flows takes 6 to 10 weeks. We ship in stages, so you see the highest-value conversations working within a few weeks instead of waiting for a big final reveal.

Which AI models power your chatbots?

We use OpenAI (GPT-4o, GPT-4 Turbo), Anthropic (Claude), and Azure OpenAI depending on privacy needs, budget and use case. For regulated industries we host inside your Azure or AWS tenancy. We pick the model that fits your project, not whatever is trending this quarter.

Can the chatbot hand off to a human when needed?

Yes. Human handoff is built in, not bolted on. When the bot hits its confidence limit or the conversation needs human judgement, it transfers to your team with the full transcript, customer context and intent summary. The customer does not repeat themselves.

Can you connect the chatbot to Xero, HubSpot, SimPRO and our CRM?

Yes. We integrate with HubSpot, Salesforce, Zoho, Pipedrive, Xero, MYOB, SimPRO, ServiceM8, Cliniko, Calendly, Zendesk, Freshdesk, Intercom, Shopify and WooCommerce via their APIs. The bot checks real data, creates real records and triggers real workflows.

Where is our data stored and is it compliant with Australian privacy rules?

Yes. Conversations and knowledge indexes sit in Australian data centres by default (Azure Sydney or AWS ap-southeast-2). We follow Australian Privacy Principles, log everything for audit, and can deploy inside your own tenancy for full data isolation. GDPR patterns available for international customers.

Do we own the chatbot, the prompts and the code?

Yes, 100 percent. Source code, prompts, knowledge indexes, integrations, all handed over at go-live. No per-message licensing, no vendor lock-in. If you decide to move providers later, everything ports across cleanly.

Tell us what your chatbot should answer

Same 15 questions on repeat, missed after-hours enquiries, leads going cold, support team stuck on FAQs. Tell us what is slowing your team down and we will come back with a clear next step and a realistic cost.

Prefer a quick chat? Call 0425 531 127. We answer the phone in Perth.

Kasun Wijayamanna, founder of HELLO PEOPLE

Kasun Wijayamanna, founderYou deal with Kasun from scope to delivery. No account managers and no offshore handoff.