AI Inventory Forecasting and Customer Service for Retail
An AI-enabled retail management solution connecting inventory, sales and customer information. Demand forecasts and replenishment recommendations support purchasing, and a product knowledge assistant answers product, stock and delivery questions from live catalogue data.
- Perth Based. Australia Wide.
- 18+ Years in Custom Software
- Fixed-Price Delivery
- Full Code Ownership
Built here. Your data stays here.
- No offshore development. Everything is written by our own team in Australia. Nothing is subcontracted overseas.
- Your data stays onshore. Hosted in Australia, on infrastructure you own, under Australian law.
- Every state, not just ours. Perth, Melbourne, Sydney, Brisbane, Adelaide and everywhere between.
At a glance
- Client
- Retailer with physical stores and online sales channels
- Industry
- AI in Retail
- The problem
- Keeping inventory accurate, forecasting customer demand and managing replenishment was difficult across stores and online.
- What we built
- An AI-enabled retail management solution, developed to connect inventory, sales and customer information across the existing retail platforms, including Shopify and the point of sale.
- Systems and technology
- AI Forecasting, Shopify, POS Integration, Inventory Analytics, Generative AI
- Results
-
- In stock Demand forecasting and replenishment recommendations help anticipate inventory requirements.
- Less excess Slow-moving products and purchasing trends are identified to support more informed stock decisions.
- Faster service AI assists with product information, availability enquiries and common customer questions.
- Visible Management gains clearer insight into product performance, purchasing patterns and inventory movement.
Retailer with physical stores and online sales channels
A retail business operating physical stores and online sales channels.
Its customer service team spent time answering repetitive questions about products, availability and delivery.
What needed to change
Keeping inventory accurate, forecasting customer demand and managing replenishment was difficult across stores and online.
Manual purchasing decisions could lead to stock shortages, excess inventory and missed sales.
What we built
An AI-enabled retail management solution, developed to connect inventory, sales and customer information across the existing retail platforms, including Shopify and the point of sale.
Demand forecasting
Analyses historical sales, stock movements and seasonal trends to support forecasting and purchasing decisions.
Replenishment recommendations
AI-generated recommendations help the purchasing team identify the products that need attention.
Slow-moving stock
Identifies slow-moving products and purchasing trends to support better stock decisions.
Product knowledge assistant
Gives staff and customers information on product features, stock availability and delivery options from current catalogue and inventory data.
Sales visibility
Insights into product performance, purchasing patterns and inventory movement for management.
What changed
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Prefer a quick chat? Call 0425 531 127. We answer the phone in Perth.
Kasun Wijayamanna, founderYou deal with Kasun from scope to delivery. No account managers and no offshore handoff.