HELLO PEOPLE is an Australian Cliniko integration company for allied health, physiotherapy and clinic businesses. We connect Cliniko appointments, invoices and payments to your accounting, payments, reporting and patient communication.
This is patient information, so which Cliniko user the integration runs as, and what it can see, is agreed with you before we quote a fixed price.
Built here. Your data stays here.
The problem
Appointments are booked and completed in Cliniko. Then somebody at the desk types the same visit into the accounting system, chases the payment, and works out at the end of the week which invoices were never raised. The clinical side and the money side hold two versions of the same day.
What you already run
Runs as its own Cliniko user, reads only billing and appointment details, posts them to accounting at the end of each day, and holds anything that does not add up for a person.
Book a 20 minute lookWhat changes
Five pieces of custom Cliniko integration, each planned around the request limit and the permissions of the user it runs as.
At the end of each clinic day, completed appointments in Cliniko become invoices in Xero, MYOB or QuickBooks, with new patients created as contacts on their first visit.
Only what accounting needs travels: the patient name, the service, the amount and the payment. Clinical notes stay in Cliniko, where they belong.
A consult is often paid in two parts: the health fund portion and the gap the patient pays at the desk. Each part is matched to the right invoice.
When the two do not add up to the fee, the invoice stays open and a person decides what happens. Nothing is written off automatically.
Appointments by practitioner, rebooking rates, and revenue by service type, joined with what was actually paid according to accounting.
Reports read Cliniko in planned batches, so they never compete with the booking screen for the request limit.
A website chat assistant or booking page is only useful if it offers times that are actually free. We connect it to Cliniko so it reads real availability and books into the right practitioner calendar.
Availability checks are live, because a stale time slot causes a double booking. Everything else runs on a schedule to stay inside the limit.
Follow up messages after a first visit, reminders for patients who have not rebooked, and recalls on a schedule, all driven by what Cliniko already holds.
The integration runs as its own Cliniko user, so it can reach only the records it needs to send those messages.
Access first, then a fixed price. A practice should know what the integration can see before it knows what it costs.
What the front desk re-types each day, and where the money side and the clinical side disagree.
Which Cliniko user the integration runs as, and what it may see, is settled with you before we quote. It is patient information.
One price for the build, testing and go-live. Support plans cover changes in Cliniko or your accounting system after that.
Why HELLO PEOPLE
Connector tools can move Cliniko records. The questions a practice should ask are which login they run as, how they share the request limit, and what they do with a payment that does not add up.
| Concern | HELLO PEOPLE | Zapier / Make | n8n / self-hosted | MuleSoft / Boomi |
|---|---|---|---|---|
| Which Cliniko user the key belongs to | A dedicated user with only what it needs | Whoever set it up | Whoever set it up | Configured by a specialist |
| The 200 requests a minute limit | Live only where it matters | Each step spends requests | You design the pacing | Configurable, needs specialists |
| Clinical notes | Never leave Cliniko | Depends how the steps are set | Depends on your code | Depends on configuration |
| Health fund shortfalls | Held for a person | Passed through as is | You write the rule | Configurable, needs specialists |
| Ongoing cost | One-off build plus optional support | Charged per task, every month | Hosting and upkeep are yours | Enterprise licence |
| Who you talk to | The person who built it | Chat support | Community forum | Enterprise support desk |
An Australian business running on five disconnected platforms, accounting, CRM, field-service, eCommerce, and reporting, was spending hours each day re-keying the same data. We connected the systems through their APIs so contacts, invoices, orders and payments flow automatically. Errors are visible and recoverable.
Read the full case studySix steps, and the second one is the one that matters most in a clinic: deciding exactly what the integration may see.
We watch a normal end of day: what gets typed where, which payments are awkward, what is left for tomorrow.
A Cliniko key carries the permissions of its user. We set up a dedicated user with you and write down exactly what it can reach.
Booking availability is read live. Accounting, reporting and messages run on a schedule, so the 200 a minute limit is never the bottleneck.
Busy days, cancellations, split payments and first visits, tested before anything posts to your live books.
For the first week, the desk checks the posted invoices against what they would have entered.
Failed runs raise an alert the same evening. Support plans cover changes on either side.
Meet the person
Your Cliniko Integration, handled by the founder from start to end.
Hello, I am Kasun, the founder of HELLO PEOPLE. My first career was in accounting, so I connect systems the way an accountant would: every record lands in the right place, and both sides agree.
I have run HELLO PEOPLE from Perth since 2007. Over 100 projects sit behind it, from accounting migrations and system integrations to custom software for small and medium businesses.
I have a solid accounting and IT background, with over 20 years of business experience covering every process a business runs on: sales, marketing, service delivery, inventory and warehousing, and compliance, across many industries. I hold accounting and IT professional qualifications and an MBA in Oil and Gas, and I am currently reading for a PhD in AI at Curtin University in Western Australia, focused on retrieval-augmented generation (RAG).
Small and boutique. The person who scopes your integration is the person who builds it, and the same person watches the first live syncs.
No ticket queue and no account manager in between. You hear back within one business day, usually sooner.
The integration is the start, not the end. When you need the next system, integration or report, you call the same person, who already knows your business.
Today
After
Scoped and quoted before you commit. You own the code, and the Cliniko user stays under your control.
Book a 20 minute lookA Cliniko API key, which is the credential outside software uses to connect. The key carries the permissions of the Cliniko user it belongs to, so we set up a dedicated user for the integration with you, and it can see only what that user can see.
Because the key would inherit everything that login can reach, including patient records the integration has no reason to touch. A separate user makes the boundary deliberate, and it can be switched off without locking anybody out.
What the front desk re-types each day, and which of those records are patient information. A Cliniko integration consultant settles access before any building starts, then plans what must be live and what can wait for the end of the day.
We are an independent integration company. We do not resell Cliniko or any other practice system, so there is no commission steering the advice.
It matters more than people expect. Cliniko allows 200 requests a minute. A booking page, a reporting job and an accounting sync all share it. A Cliniko integration developer plans which of those runs live and which runs on a schedule, so the booking page is never the one that waits.
It is a fixed price against a written scope, set once access and the systems involved are agreed. Accounting only is a smaller job than accounting, bookings and reporting together.
Not in anything we build for accounting or reporting. Those only need billing and appointment details, so that is all the integration reads.
Sending your details…
You can stay on this page while we send it.
Your accounting system, how patients pay, and what gets entered twice at the end of the day. We will come back with the access the integration needs and a fixed price.
Prefer a quick chat? Call 0425 531 127. We answer the phone in Perth.
Thanks for reaching out. We will get back to you within one business day.
See what else we do