Case Study · Hospitality

Integrating Point of Sale with Kitchen and Service Workflows

An integrated ordering workflow linking service devices, kitchen displays, takeaway and payments. Front-of-house, takeaway and kitchen teams work from the same order information, whichever way the order came in.

POS IntegrationCustom SoftwareWorkflow Automation
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Summary

At a glance

Client
Hospitality business with front-of-house, takeaway and kitchen teams
Industry
Hospitality
The problem
Front-of-house, takeaway and kitchen teams needed consistent order information across different ordering touchpoints.
What we built
An integrated ordering workflow that linked service devices, kitchen displays, takeaway processes and payment information.
Systems and technology
POS APIs, Kitchen display systems, Tablet applications
Results
  • Less typing Less manual order transcription.
  • Clearer A clearer kitchen production queue.
  • Consistent More consistent order handling across channels.
  • Visible Better visibility into service and fulfilment.
Client Context

Hospitality business with front-of-house, takeaway and kitchen teams

A hospitality business taking orders at the table, at the counter and for takeaway.

The Challenge

What needed to change

Front-of-house, takeaway and kitchen teams needed consistent order information across different ordering touchpoints.

The Solution

What we built

An integrated ordering workflow that linked service devices, kitchen displays, takeaway processes and payment information.

Service devices

Orders taken on tablets by front-of-house staff.

Kitchen displays

Orders shown on kitchen displays as a clear production queue.

Takeaway

Takeaway orders handled in the same flow.

Payments

Payment information linked to each order.

Built with:
POS APIsKitchen display systemsTablet applications
Results

What changed

Less typing Less manual order transcription.
Clearer A clearer kitchen production queue.
Consistent More consistent order handling across channels.
Visible Better visibility into service and fulfilment.
Similar Project?

Want something similar for your business?

Tell us about your industry, your workflows, and what you want to achieve. We will scope it, quote it fixed-price, and build it.

Tell us what you want to fix

What industry are you in? What systems do you use? What is the biggest operational problem you want solved? We will come back with a plan and fixed-price quote.

Prefer a quick chat? Call 0425 531 127. We answer the phone in Perth.

Kasun Wijayamanna, founder of HELLO PEOPLE

Kasun Wijayamanna, founderYou deal with Kasun from scope to delivery. No account managers and no offshore handoff.