Case Study · Hospitality

Simplifying Digital Ordering and Event Catering

A dedicated ordering platform for a food service business. Personal, group and event orders each follow a simple journey, linked to menus, payment processing and kitchen fulfilment, with controls for budgets and participants.

Custom Web ApplicationsPOS IntegrationE-commerce
Want something similar? 0425 531 127
  • Perth Based. Australia Wide.
  • 18+ Years in Custom Software
  • Fixed-Price Delivery
  • Full Code Ownership
Australian owned and operated

Built here. Your data stays here.

  • No offshore development. Everything is written by our own team in Australia. Nothing is subcontracted overseas.
  • Your data stays onshore. Hosted in Australia, on infrastructure you own, under Australian law.
  • Every state, not just ours. Perth, Melbourne, Sydney, Brisbane, Adelaide and everywhere between.
Summary

At a glance

Client
Hospitality and food service business
Industry
Hospitality
The problem
Individual, group and event orders needed different ordering journeys, budgets and fulfilment instructions.
What we built
A dedicated ordering platform that organised personal and event orders into simple workflows, linking menus, payment processing and kitchen fulfilment with administrative controls.
Systems and technology
Square, AWS serverless, React, Payment APIs
Results
  • Easier Ordering for different customer types.
  • Controlled Clearer budgets and participant-level controls.
  • Fewer handoffs Fewer manual handoffs to kitchen operations.
  • Reported Improved order reporting and administration.
Client Context

Hospitality and food service business

A food service business taking individual, group and event orders.

The Challenge

What needed to change

Individual, group and event orders needed different ordering journeys, budgets and fulfilment instructions.

The Solution

What we built

A dedicated ordering platform that organised personal and event orders into simple workflows, linking menus, payment processing and kitchen fulfilment with administrative controls. Payments run through Square.

Ordering journeys

Separate, simple journeys for personal, group and event orders.

Menus

Menus linked to each type of order.

Payments

Payment processing through Square.

Budgets and participants

Budget and participant-level controls for group and event orders.

Kitchen fulfilment

Orders passed to the kitchen without manual handoffs.

Administration

Order reporting and administrative controls.

Built with:
SquareAWS serverlessReactPayment APIs
Results

What changed

Easier Ordering for different customer types.
Controlled Clearer budgets and participant-level controls.
Fewer handoffs Fewer manual handoffs to kitchen operations.
Reported Improved order reporting and administration.
Similar Project?

Want something similar for your business?

Tell us about your industry, your workflows, and what you want to achieve. We will scope it, quote it fixed-price, and build it.

Tell us what you want to fix

What industry are you in? What systems do you use? What is the biggest operational problem you want solved? We will come back with a plan and fixed-price quote.

Prefer a quick chat? Call 0425 531 127. We answer the phone in Perth.

Kasun Wijayamanna, founder of HELLO PEOPLE

Kasun Wijayamanna, founderYou deal with Kasun from scope to delivery. No account managers and no offshore handoff.