Case Study · Logistics 10 weeks Perth, WA

CoR Compliance System for a Transport Operator

Automated Chain of Responsibility compliance tracking with driver fatigue management, load management and real-time audit trails for a heavy vehicle transport operation.

Custom Software DevelopmentProcess Automation
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Client Context

Heavy vehicle transport operator: interstate and intrastate freight

A transport operator running 25 heavy vehicles across WA and interstate routes. Chain of Responsibility (CoR) legislation placed compliance obligations on the entire supply chain, not just drivers. The company was legally liable for fatigue management, load compliance and vehicle maintenance standards.

CoR records were kept in a combination of driver logbooks, spreadsheets and filing cabinets. The compliance manager spent most of their week chasing paperwork and manually checking that documentation was complete. An audit would have been painful.

The Challenge

What needed to change

CoR compliance was entirely manual. Driver fatigue hours were tracked in paper logbooks. Load weights were recorded on paper consignment notes. Vehicle pre-start checks were completed on printed forms. Everything had to be collected, filed and cross-referenced by hand.

Audit readiness was non-existent. If a regulator or customer audited the operation, the compliance manager would have needed days to assemble the required documentation. Some records were incomplete or missing entirely.

Fatigue management was risky. Work/rest hour calculations were done manually from driver logbooks. Errors in calculation could mean drivers were on the road when they should have been resting, a compliance breach and a genuine safety risk.

The Solution

What we built

A digital CoR compliance platform with automated fatigue tracking, load management, pre-start checks and audit-ready reporting, all feeding a real-time compliance dashboard.

Fatigue Management

Digital work/rest tracking linked to GPS and dispatch data. Automated calculations of available hours under standard, BFM and AFM rules. Alerts when drivers approach fatigue limits.

Load Compliance

Digital consignment management with load weight recording, mass management and dimension checks. Automated flagging when loads approach or exceed limits.

Pre-Start Checks

Digital pre-start inspections via the driver app. Photo evidence, defect reporting and automated escalation of safety-critical items. Replaces paper forms entirely.

Compliance Dashboard

Real-time CoR compliance status across the fleet. Drill down by driver, vehicle or route. Full audit trail with document storage and automated report generation.

Built with:
ReactReact NativeTypeScriptNode.jsPostgreSQLAWSTeletrac Navman API
In Practice

How it works

1

Driver starts shift

Opens the app and completes the digital pre-start vehicle inspection. Any defects are reported with photos and escalated automatically.

2

Work hours track automatically

GPS and dispatch data feed into the fatigue management system. Hours driving, resting and on other work are recorded against the driver's profile.

3

Load recorded digitally

Consignment details and load weights are entered in the app. The system validates against mass limits and flags non-compliance before the vehicle departs.

4

Compliance dashboard updates

The compliance manager sees real-time CoR status: which drivers are approaching fatigue limits, which vehicles have open defects, and which loads need attention.

5

Audit reports generate on demand

When a regulator or customer requests compliance documentation, the system generates a complete audit package: driver records, vehicle checks, load documentation, in minutes.

Results

Measurable outcomes

100% CoR compliance maintained since launch
0 Audit findings in first regulatory review
60% Reduction in manual compliance tracking
25 Vehicles with full digital compliance records
< 5 min Audit report generation (was 2+ days)
100% Pre-start check completion rate

We had our first NHVR audit six months after going live. The auditor said it was the cleanest set of compliance records they had seen from an operator our size. That system paid for itself in that moment.

Compliance Manager Transport Operator
Delivery

How we delivered it

1

CoR Requirements Mapping

2 weeks

Worked with the compliance manager to map all CoR obligations: HVNL fatigue rules (standard, BFM, AFM), mass requirements, maintenance standards. Documented current processes and gaps.

2

Platform Build

5 weeks

Built the compliance platform: fatigue tracking engine, load management, digital pre-start checks, compliance dashboard and audit reporting. Integrated with existing GPS tracking.

3

Driver App

2 weeks

Built the driver-facing mobile app for pre-start checks, load recording and work/rest time management. Designed for simplicity. Drivers needed to adopt it without friction.

4

Testing & Rollout

2 weeks

Piloted with 5 vehicles for 2 weeks. Validated fatigue calculations against manual records. Trained all drivers and the compliance team. Rolled out across the full fleet.

Meet the person

The person behind the work

Your project, handled by the founder from start to end.

HELLO PEOPLE designs, builds and looks after AI, software, app and data solutions for Australian businesses, with senior expertise on every project and a scope agreed before work starts. For software, that means starting with how your business runs, not with the code.

Since 2007, HELLO PEOPLE has delivered more than 100 projects from Perth for small and medium businesses across Australia: custom software and apps, system integrations, data migrations, reporting and dashboards, and AI that works inside the systems a business already runs.

I lead every engagement myself. I trained in accounting before moving into IT, hold accounting and IT professional qualifications and an MBA, and bring more than 20 years of experience across sales, service delivery, inventory and compliance. I am also a PhD candidate in AI at Curtin University, researching retrieval-augmented generation (RAG), so the technology is always judged by what it does for the business.

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