AI Solution

AI Knowledge Search Services
so one question reaches every system.

AI knowledge search services Australia wide, for businesses in Perth, Melbourne, Sydney and Brisbane. One question, typed the way a person would ask it, searched across your documents, databases, CRM and ERP at once.

Multi-source AI search services that sit over the systems you already run. Sourced answers, permission aware, so people only see what they should. Deployed in your own environment. Perth-based, Australia-wide, Fixed-price scoping.

Send Enquiry Call 0425 531 127
  • AU-wide Perth-based · servicing Australia
  • 18+ yrs Building AI & automation
  • Fixed Price scopes, no surprises
  • 100% Code & prompt ownership
Australian owned and operated

Built here. Your data stays here.

  • No offshore development. Everything is written by our own team in Australia. Nothing is subcontracted overseas.
  • Your data stays onshore. Hosted in Australia, on infrastructure you own, under Australian law.
  • Every state, not just ours. Perth, Melbourne, Sydney, Brisbane, Adelaide and everywhere between.

See it answer

One question across every system you use

Search that checks SharePoint, the CRM, your accounts and the project tool at once, then labels each part of the answer with where it came from.

Example

Question: Is the Ellenbrook school hall job on track, and have we invoiced stage 2? Answer: Stage 2 finished on 5 September, two days late. It was invoiced on 9 September and has not been paid yet. Source: Project tool and Xero invoice 3318

What We Build

Search every system you use from one box

Five deployment patterns we build most often across our enterprise search ai services. Pick a tab to see how yours would take shape, from focused document search to full enterprise knowledge hubs.

Unified Knowledge Search Across Systems

A single search interface that queries across all your knowledge sources: SharePoint, Google Drive, Confluence, CRM, ERP, project tools, databases, and file servers. One question, one answer, drawn from whichever system has the relevant information.

"What are the warranty terms for the Johnson contract?" might pull the answer from a contract in SharePoint, cross-referenced with terms in the CRM. The user does not need to know where it is stored. They just ask.

AI Q&A Across Documents and Data

Go beyond document search. Ask questions that span structured data (CRM records, ERP data, project management tools) and unstructured content (documents, emails, reports). The AI combines information from multiple sources into a coherent answer.

"Which active projects have budgets over $50K and are behind schedule?" The AI checks your project management tool for timelines, your ERP for budget data, and synthesises the answer. No manual cross-referencing.

Permission-Aware Federated Search

One of the hardest problems in multi-source search: users should only see results from systems they have access to. A finance manager can see financial reports. A project manager can see project docs but not salary data. Permissions need to work across every connected system.

We build permission-aware search that maps access controls from each source system. When the AI searches across SharePoint, the CRM, and the ERP, it only returns results the requesting user is authorised to see. No accidental data exposure.

Executive & Management Q&A Interface

An AI interface built for managers and executives who need quick answers from across the business. "What was our revenue last quarter by region?" "How many active clients do we have in Queensland?" "What did the last audit report flag?"

Pulls answers from financial reports, CRM data, project dashboards, compliance documents, and board papers. The executive gets a direct answer with source citations, not a link to a 50-page report they need to read.

Enterprise Knowledge Hub

A central knowledge hub that connects to every system in your organisation and provides a single conversational interface. Not just search. An AI that understands your business context, remembers conversation threads, and surfaces related information proactively.

When someone asks about a project, the hub can proactively mention related risks from the risk register, upcoming milestones from the project tool, and relevant policy changes. Connections across systems that humans miss.

Capabilities catalogue

Every system your search can reach

Every capability below has been delivered for a real Australian business, from a SharePoint-plus-Confluence unified search to permissions-aware federated RAG spanning CRM, ERP, ticketing and chat. If your scenario is not listed, ask, we build bespoke.

Cross-system knowledge search

  • Unified search across business systems
  • Single query, multi-source answer
  • Cross-system entity resolution
  • Search across SaaS + on-prem systems
  • Cross-system citation & attribution
  • Multi-tenant cross-system search
  • Cross-system Q&A interface
  • Search-as-you-type cross-system

Federated RAG over multiple sources

  • Federated RAG architecture
  • Per-source retrievers & rerankers
  • Hybrid keyword + vector federated retrieval
  • Source weighting per query type
  • Adaptive source selection
  • Federated RAG over confidential + public data
  • Federated RAG with provenance
  • Multi-region federated RAG

SharePoint + Confluence + Drive search

  • SharePoint + Confluence unified search
  • SharePoint + Google Drive unified search
  • Confluence + Notion unified search
  • SharePoint + Dropbox unified search
  • OneDrive + Google Drive bridge
  • Wiki + document store unified search
  • Multi-tenant SharePoint search
  • Workspaces-as-source AI search

Tickets + docs + chat search

  • Zendesk + docs unified search
  • Freshdesk + Confluence unified search
  • Jira Service Management + docs search
  • ServiceNow + knowledge base search
  • Slack + docs unified search
  • Teams + docs unified search
  • Email + docs unified search
  • Past-tickets + docs answer engine

Permissions-aware multi-source AI

  • Per-user permission enforcement
  • Role-based multi-source AI
  • Group / OU-aware retrieval
  • Per-document ACL respect
  • Confidentiality-tier aware AI
  • Cross-system permission mapping
  • Audit logging for AI access
  • Data-residency aware multi-source AI

Multi-source AI + dashboards

  • Multi-source AI feeding dashboards
  • AI Q&A inside Power BI / Looker
  • AI Q&A inside custom dashboards
  • Cross-system KPI explanation AI
  • Anomaly explanation across sources
  • Executive briefing AI from multiple sources
  • AI commentary on multi-source reports
  • Multi-source AI + chat-in-dashboard
Pricing

What joined-up search costs and how we quote

No hourly billing. No vague estimates. Here is how custom knowledge search development is scoped, from a free 15-minute call to a fixed-price proposal.

Free 15-minute call

Tell us what problem you are trying to solve. We will give you an honest answer on whether AI is the right fit and what it would involve.

Fixed-price quote

After discovery, you get a fixed price for the project. No hourly billing that spirals. You know exactly what it costs before we build.

Staged delivery

PoC first, then production build in phases. You see real value early, give feedback, and pay in milestones.

Why HELLO PEOPLE

Off the shelf, a hire,
or search built across your systems

ChatGPT Enterprise, no-code AI tools and an in-house AI team all solve pieces of the problem. Here is how HELLO PEOPLE compares on the things that actually matter to an AU SMB.

Concern HELLO PEOPLE ChatGPT / Off-shelfNo-code AI (Zapier)In-house AI hire
Fit to your multi-source data Built around your systems & schema Generic search, no fitTrigger-based, brittle logicDepends on the hire
Search live in 8-14 weeks + eval Relevance eval before go-live Live in minutes, no evalWeeks of DIY connector workMonths to hire and train
AU data sovereignty + access control fit AU-hosted, source-level ACLs US-hosted, flat accessDepends on your setupDepends on the hire
Ongoing cost Fixed price, one-time Per seat/token, per monthPer-run + prompt engineeringSalary + super + overhead
When sources or schema change We patch, no extra charge You re-index every timeYou rebuild the flowInternal team owns it
Direct access to the builder Email Kasun, get Kasun OpenAI support tierCommunity forumInternal AI team
Search index + source data ownership You own it, nothing sits with us Vendor holds index & dataVendor holds middlewareYou own it internally
Case Study

AI knowledge search that made 10 years of reports instantly accessible

We built an AI-powered search system for a consulting firm. Consultants now find relevant insights across a decade of reports and proposals in seconds.

Read the full case study
10 yrs Knowledge indexed
80% Faster research
< 5s Answer time

We had information in SharePoint, Salesforce, Xero, and Monday.com. Nobody could search across all four. The multi-source search changed everything. Our project managers now get answers in seconds that used to take 20 minutes of system-hopping.

Chief Operating Officer Brisbane engineering consultancy · 90+ staff
Business Impact

What changes when nobody opens five apps to find one answer

Faster answers, no more system-hopping, one place to look, consistent citations. Here is what ai document search services and semantic search ai services deliver day to day for a real Australian team.

Ask once, search everywhere. No more system-hopping

Right now, finding an answer that spans multiple systems requires logging into each one, running separate searches, and mentally combining the results. A question that should take 30 seconds takes 15 minutes of system-hopping.

Multi-source search eliminates the hopscotch. Your team asks one question and gets one answer, even if the relevant information is spread across SharePoint, the CRM, and the project management tool. The AI does the cross-referencing.

The productivity impact is immediate. For knowledge workers who spend significant time finding information, even 30 minutes saved per day is substantial at scale.

See connections across systems that humans miss

Information in one system often relates to information in another. A client complaint in the CRM might connect to a quality issue in the project tool and a policy update in SharePoint. But nobody sees all three unless they happen to check all three systems.

Multi-source search surfaces these connections. When someone asks about a client, the AI can pull in the CRM record, related project documents, recent invoices, and any relevant contracts. A complete picture instead of fragments.

Executives and managers benefit most. They need cross-functional visibility but have the least time to search multiple systems. One question, comprehensive answer.

Every answer respects existing permissions. No data leakage

The biggest risk with cross-system search is accidental data exposure. A finance-only report appearing in a general search result. Confidential HR data surfacing for someone who should not see it.

Our permission-aware architecture maps access controls from every connected system. When the AI constructs an answer, it only includes information the requesting user is authorised to see. If part of the answer is restricted, that segment is excluded. The user does not even know it exists.

This is not bolted-on security. It is core architecture. We design the permission model before we build the search. For regulated industries and businesses with sensitive data, this is non-negotiable.

Make decisions with complete information, not fragments

Bad decisions rarely come from bad judgement. They come from incomplete information. The person making the decision did not have access to one critical piece of data, because it was in a system they did not check.

Multi-source search puts complete information in front of decision-makers. "What is the full picture on the Henderson project?" pulls data from the project tool, financials from the ERP, client communications from the CRM, and related documents from SharePoint.

The AI aggregates, attributes, and presents. The human makes the decision. Better input leads to better output, and the information was there all along.

Meet the person

Multi-Source Knowledge Search, one seamless process

Your Multi-Source Knowledge Search, handled by the founder from start to end.

HELLO PEOPLE designs, builds and looks after AI, software, app and data solutions for Australian businesses, with senior expertise on every project and a scope agreed before work starts. For AI, that means working on your own data, with a person able to check every answer.

Since 2007, HELLO PEOPLE has delivered more than 100 projects from Perth for small and medium businesses across Australia: custom software and apps, system integrations, data migrations, reporting and dashboards, and AI that works inside the systems a business already runs.

I lead every engagement myself. I trained in accounting before moving into IT, hold accounting and IT professional qualifications and an MBA, and bring more than 20 years of experience across sales, service delivery, inventory and compliance. I am also a PhD candidate in AI at Curtin University, researching retrieval-augmented generation (RAG), so the technology is always judged by what it does for the business.

  • An old-fashioned service

    Small and boutique. The person who scopes your AI project is the person who builds it, and the same person checks its answers before your team relies on them.

  • Quick responses

    No ticket queue and no account manager in between. You hear back within one business day, usually sooner.

  • A long-term partner

    The first AI project is the start, not the end. When you need the next system, integration or report, you call the same person, who already knows your business.

How It Works

From scattered systems to one search your team trusts

Every project is different, but the six-step structure stays the same. System mapping, permission model design, sprint-based build, accuracy testing across sources, deploy and monitor, then add new systems and tune retrieval once you are live.

  1. System & Source Mapping

    We map your knowledge landscape: every system, document store, database, and SaaS platform that holds information your team needs. We identify data formats, access patterns, and permission models.

  2. Permission Architecture

    We design the cross-system permission model before building anything. Mapping access controls from each source, defining how permissions are enforced at query time, and handling edge cases where systems have different access models.

  3. Connector Build & Indexing

    We build connectors for each source system and create the unified search index. Each connector handles the specific data format, API, and sync requirements of its source. All within your environment.

  4. Search & Q&A Build

    We build the search interface: retrieval logic, cross-system answer synthesis, source attribution, and response formatting. Configured for your team's specific question patterns and information needs.

  5. Testing & Validation

    We test with real cross-system questions from your team. Checking accuracy, permission enforcement, source attribution, and handling of ambiguous queries across system boundaries.

  6. Rollout & Expansion

    Deploy to your team with training and a feedback mechanism. Start with core systems, then add more sources over time. Monthly reporting on usage, accuracy, and cross-system coverage gaps.

FAQs

What people ask about searching across systems

What do ai knowledge search services australia actually deliver?

A single AI search interface that queries across your documents, CRM, ERP, ticketing and databases at once. Staff ask "what is the status of the Acme project and are we behind on invoicing them?" and get one answer pulled from SharePoint, Salesforce and Xero together, with source citations for every fact.

How is multi-source ai search services different from a document chatbot?

A document chatbot searches one document set. Enterprise search ai services span every system: SharePoint, Confluence, Google Drive, HubSpot, Salesforce, Xero, MYOB, NetSuite, Monday.com, Jira, SQL databases and custom APIs. The AI understands both unstructured content (docs, emails) and structured data (CRM records, ERP rows) and combines them in one answer.

How much do ai knowledge search services australia usually cost?

Every project is scoped and quoted fixed-price. A build connecting 2 to 3 sources sits at the lower end. A broader deployment spanning 5+ systems with cross-system permissions, structured data integration and advanced Q&A is more. Book a free 15-minute call, we scope the work, then quote once.

How long do semantic search ai services projects take?

A 2 to 3 source deployment takes 6 to 8 weeks. A broader ai document search services build with 5+ systems and complex permission requirements takes 10 to 16 weeks. We deliver in phases: start with the highest-value sources, then add more systems once you see results.

How do you handle permissions across different systems?

We map access controls from each source system and enforce them at query time. If a user has read access in SharePoint but no access to financial data in NetSuite, their results only include SharePoint content. Permission mapping is designed before we build, not bolted on later.

Is data copied into a central store?

The content index stores embeddings and metadata, not full copies of your data. When the AI needs to reference a document or record, it retrieves it from the source system in real time. Sensitive data stays in its original system. The index stores enough to search effectively while keeping data duplication minimal.

Where is the search index hosted and is it compliant?

Deployed inside your own Azure, AWS or on-premise tenancy. Permission-aware architecture enforces existing access controls across every connected system. Full audit logging. Encrypted in transit and at rest. Compliant with Australian Privacy Principles. Australian data centre hosting by default.

Do we own the code, prompts and connectors?

Yes, 100 percent. Source code, prompts, connectors and the search index all sit in your infrastructure. Handed over at go-live. No per-query licensing, no vendor lock-in. If you decide to move providers later, everything ports across cleanly.

Tell us where your information lives today

What systems does your team hop between: SharePoint, Confluence, Salesforce, HubSpot, Xero, NetSuite, Monday.com? Which questions take too long to answer because the info is scattered? Tell us and we will come back with a clear next step and a realistic cost.

Prefer a quick chat? Call 0425 531 127. We answer the phone in Perth.