An AI assistant that searches your internal documents, policies, procedures, and knowledge base, and answers staff questions in plain English. Sourced, permission-aware, and always up to date.
Perth-based. Australia-wide. Deployed in Teams, Slack, or standalone. Fixed-price scoping.
Every business has the same problem at scale. Knowledge accumulates across multiple systems: SharePoint, Google Drive, Confluence, shared folders, someone's inbox, someone else's head. The information exists, but finding it is the bottleneck.
Staff waste time searching. They interrupt colleagues. They follow outdated procedures because they found the wrong version. New hires take weeks to get up to speed because there is no efficient way to absorb what the business already knows.
An internal knowledge assistant solves this by giving your team one place to ask questions. It searches across all your knowledge sources and gives a grounded, sourced answer in seconds. No more hunting through folders. No more "I think that's in SharePoint somewhere." Just an answer, with a citation, and permission-aware access.
If your team spends more time finding information than using it, a knowledge assistant will change the equation.
Policies in SharePoint. Procedures in Confluence. Team knowledge in someone's head. Process docs in a Google Drive folder nobody remembers. Your staff search three systems before asking a colleague, and that colleague is in a meeting.
"How do I submit a leave request?" "What is the process for client onboarding?" "Where is the brand guidelines doc?" The same questions come up every week. Different people ask them, and whoever answers loses 10 minutes each time.
The Sydney office does it one way. The Perth office another. Two people in the same team follow different steps for the same task. The procedure exists, but people just do not follow it consistently because finding and reading it takes too long.
Three people in the business know how everything works. Everyone else asks them. When they are on leave, things stall. When they eventually leave the company, critical knowledge walks out the door with them.
New hires spend their first month figuring out how things work. They ask questions, read documents, get confused by outdated versions, and take weeks to become productive. Every new starter goes through the same friction.
HR, IT, and operations teams spend hours answering the same internal questions. "How do I reset my password?" "What are the expense claim limits?" "Who approves purchase orders?" Routine queries crowd out the work that actually needs their expertise.
Three stages. No surprises. Your live operations stay untouched until cutover — delivered personally by the founder.
Week 0
15-minute scoping call. We map your current process, the documents/data the AI will work with, and the systems the AI output must land in. Fixed-price quote inside 48 hours.
Weeks 1–N
AI system built and parallel-run against your live operations for two weeks. Every extraction, decision and integration validated before production. Human-in-the-loop where confidence is lower.
Cutover
Production cutover on a planned window. Team training, monitoring active, 30 days post-launch support. Documentation, prompts and source code handed over in full.
Five assistant patterns we build most often. Most deployments start with one and expand as adoption grows.
A single place for your staff to ask any internal question. "What is our return policy?" "How do I book a meeting room?" "What are the IT security requirements for remote work?" The assistant searches your policies, procedures, and knowledge base, then gives a sourced answer.
Unlike a search engine that returns a list of documents, the assistant answers the question directly, with a citation showing which document and section the answer came from. Staff verify in a click.
An assistant trained on your HR policies, employment agreements, leave entitlements, benefits information, and people procedures. Staff ask questions and get accurate answers without waiting for HR.
"What is the parental leave entitlement for permanent staff?" "How do I apply for flexible work?" "What is the dress code policy for client-facing roles?" The HR bot answers from your actual policies. Not generic advice from the internet.
An assistant that handles the IT questions that consume your helpdesk. Password resets, VPN setup, software access requests, printer setup, security queries. It searches your IT documentation and walks the user through the resolution.
For issues that need human intervention, the assistant creates a ticket with the right categorisation, priority, and context, so your IT team picks it up with everything they need. Cuts first-response time from hours to seconds.
An AI assistant specifically for new starters. It answers the hundred questions every new hire has: where to find things, how processes work, who to contact for what, how systems are set up. Available 24/7, always patient, always consistent.
New hires search through weeks of onboarding material in a single conversation. "How do I submit my tax file number?" "Where is the project management system?" "What is the process for booking annual leave?" Instant answers, every time.
An assistant trained on your SOPs, operational procedures, quality standards, and process documentation. Field workers, warehouse staff, and operations teams ask questions and get step-by-step answers. On-site, on their phone.
"What is the inspection procedure for the Smith project?" "What are the lifting requirements for loads over 500kg?" "How do I escalate a quality non-conformance?" Answers drawn from your actual procedures, with source references.
We built an enterprise knowledge management system powered by RAG. Unified search across 50,000+ documents delivers answers in seconds instead of hours.
Read the full case studyNot another search engine. A conversational AI that understands the question, finds the answer, and shows you where it came from.
Staff search across all knowledge sources (SharePoint, Confluence, Google Drive, internal wikis) from a single interface. No more checking four systems.
Every answer includes the document, section, and page reference. Your team verifies any answer by clicking the citation. No unattributed responses.
The assistant respects your existing document permissions. Users only get answers from documents they are authorised to access. HR docs for HR. Finance docs for finance.
Not keyword search. Staff ask questions in plain English and get conversational answers. Follow-up questions refine the answer without starting over.
Auto-reindexes when documents change. Updated policy this morning? The assistant reflects the change by lunchtime. Always working from the latest version.
See what your team asks most. Identify knowledge gaps, documentation blind spots, and the questions nobody has written good answers for yet.
Right now, when someone has a question, they either spend 15 minutes searching or they ask a colleague. Both are expensive. Searching wastes the asker's time. Asking wastes the colleague's time. And the colleague might give the wrong answer anyway.
A knowledge assistant gives staff a self-service option that actually works. Not a search engine that returns 40 documents. A conversational AI that answers the question, cites the source, and lets the person move on with their work.
For a 100-person business, even 15 minutes saved per person per day is 25 hours a week of recovered productivity. That is a full-time role's worth of output, just from faster access to information that already exists.
Inconsistent processes are rarely caused by people not caring. They are caused by people not finding the right document in time. The SOP exists, but it takes 10 minutes to find it, so people rely on memory, habit, or what the person next to them does.
When the procedure is a 5-second question away, people actually check it. "What are the steps for processing a refund over $500?" gets answered instantly from your actual procedure document. Consistency goes up because the friction of finding information goes down.
Particularly important for regulated industries, multi-site operations, and businesses going through growth, where inconsistency creates real risk.
Every new hire goes through the same struggle. Where are the documents? How does this process work? Who approves what? They ask questions all day for the first two weeks, feel like a burden, and still do not know where half the things are.
A knowledge assistant gives new starters an always-available, always-patient resource. It answers hundreds of onboarding questions. Accurately, consistently, instantly. Nobody feels bad for asking the same question twice.
One client reduced new-starter time-to-productivity from 6 weeks to 3 weeks after deploying a knowledge assistant for their onboarding process. The assistant did not replace human mentoring. It just handled the 80% of questions that were about finding information.
Your internal support teams (HR, IT, facilities, operations) spend a large portion of their day answering questions that are already documented. Leave policies. Password resets. Expense procedures. IT setup guides. The answers exist; they are just hard to find.
The knowledge assistant handles the routine questions. Staff get instant answers. Your internal support teams get their time back for the complex work that actually needs human judgement.
We typically see a 40-60% reduction in routine internal tickets within the first three months. That is not hypothetical. It is measurable in your helpdesk data.
Any team that answers the same questions, searches for information, or onboards new staff. A knowledge assistant changes how they work.
Leave policies, benefits information, employment conditions, workplace procedures. Staff self-service reduces HR enquiry volume by 40-60% and gives consistent answers every time.
Password help, software access, VPN setup, security procedures, system guides. Handle Tier 1 queries automatically and create categorised tickets for everything else.
Consistent answers across offices, sites, and regions. The Sydney team and the Perth team get the same answer to the same question, sourced from the same document.
When your team outruns tribal knowledge, you need a better way to share information. A knowledge assistant scales with you, no matter how many new hires ask the same questions.
Staff need quick access to compliance requirements, safety procedures, and regulatory obligations. Source-cited answers with audit trails meet compliance verification needs.
Workers on-site, on the road, or working remotely need access to procedures and policies from their phone. The assistant gives them instant answers without connectivity to the office network.
A structured process that maps your knowledge, connects your sources, and delivers an assistant your team will actually use.
Your knowledge lives in multiple systems. The assistant connects to all of them.
Indexes documents, pages, and lists from your SharePoint environment. Respects library permissions. Auto-reindexes on change.
Connects to Drive, Docs, Sheets, and Slides. Full sync with real-time indexing as your team creates and updates content.
Indexes wiki pages, attached files, and nested page structures. Great for teams already using Confluence or Notion as their knowledge base.
Runs as a bot inside your messaging tool. Staff ask questions without switching apps. Answers appear inline with source links they can click.
Integrates with BambooHR, Employment Hero, ServiceNow, Freshservice, and Jira Service Management for ticket creation and knowledge sync.
Internal portals, SQL databases, legacy systems with APIs. If your knowledge lives in a custom system, we connect it to the assistant.
Our HR team was drowning in the same questions every week. The knowledge assistant now handles 55% of internal HR queries automatically, with sourced answers from our actual policies. HR gets their time back for the work that matters.
You get working software, not a slide deck of recommendations. Everything we design gets built, tested and handed over — not left as a strategy artifact.
You know the cost before we start. No hourly surprises, no scope creep — we scope it, quote it, ship it.
Perth-based team who understand Xero, MYOB, ServiceM8, simPRO, Cliniko, Deputy — the tools your business actually runs on.
You email Kasun, you get Kasun. No account managers, no offshore handoff — straight from scope to ship.
When it is done, you own every line of code, every credential, every artefact. No lock-in, no license fees, no black-box dependencies.
A document chatbot lets you chat with specific document sets. An internal knowledge assistant goes broader. It connects to multiple knowledge sources (SharePoint, Confluence, Google Drive, databases, HR systems) and serves as a single point of search across your entire internal knowledge base. It is typically deployed company-wide, not just for a specific team or document collection.
We provide a fixed-price quote after scoping. A focused deployment for one department (e.g. HR or IT knowledge) sits at the lower end of project size. A company-wide assistant connecting multiple knowledge sources with department-level permissions is larger. Ongoing costs are scoped during the build.
A single-department deployment takes 4 to 6 weeks. A company-wide assistant with multiple knowledge sources and permission layers takes 8 to 12 weeks. We deliver in stages: start with one department, prove the value, then expand.
It does not replace your wiki. It makes it usable. Most internal wikis have good content that nobody can find. The assistant sits on top of your wiki (Confluence, Notion, SharePoint) and makes everything searchable through natural language questions. Your team keeps maintaining the wiki; the assistant makes it accessible.
The assistant respects your existing document permissions. If a finance document is only accessible to the finance team, only finance team members get answers from that document. We map permissions from your source systems (SharePoint, Google Drive, Confluence) and enforce them at query time.
The assistant tells the user it cannot find the answer and suggests who to contact or where to look. It does not make things up. Every unanswered question is logged, giving you insight into documentation gaps you need to fill.
Deployed within your Azure, AWS, or on-premise environment. Documents are indexed and stored in your infrastructure. Access controls enforce existing permissions. Full audit logging. Compliant with Australian Privacy Principles. Australian data centre hosting available.
Yes. Ongoing monitoring, accuracy tuning, and knowledge expansion. We review usage patterns, identify gaps, and expand to new knowledge sources and teams. Monthly reports on usage volume, question types, accuracy rates, and identified documentation gaps.
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Where does your internal knowledge live? What do your staff ask most? We will come back with a practical plan for a knowledge assistant that works.
Prefer a quick chat? Call 0425 531 127. We answer the phone in Perth.
