Retail & E-commerce 4 months

AI Strategy & Digital Transformation Roadmap (Case Study)

Strategic AI planning for a national retail group - delivered by our Perth, WA team.

Australian Retail Group

AI StrategyBusiness ConsultingEnterprise ConsultingProduct StrategyAI Development

18+ Years in Custom Software

Secure Integrations

Fixed-Price Quotes

Perth Based. Australia Wide.

23AI opportunities identified

$45MProjected 3-year value

3PoCs validated

18 monthsTransformation roadmap

Understanding the Problem

The Challenge

A national retail group with 150+ stores recognised the need for AI adoption but lacked a clear strategy. Previous technology initiatives had delivered mixed results, creating internal scepticism. Leadership needed a comprehensive roadmap that identified high-value AI opportunities, addressed organisational readiness, and provided clear ROI projections. Multiple departments had begun experimenting with AI tools independently, creating potential security risks and duplicated efforts.

Strategic Implementation

The Solution

We delivered a comprehensive AI strategy engagement, starting with organisational assessment across technology infrastructure, data maturity, and workforce readiness. We identified 23 AI opportunity areas, evaluated each against strategic impact and implementation complexity, and prioritised a phased roadmap. The strategy included governance frameworks for responsible AI use, data strategy recommendations, skills gap analysis with training plans, and detailed business cases for priority initiatives. We also developed proof-of-concept implementations for the top three opportunities to validate assumptions.

Technologies Used

PythonAWSTableauPowerBIGPT-4Azure ML

How We Did It

Our Approach

Discovery & Assessment

4 weeks

Interviewed 40+ stakeholders, assessed technology infrastructure, audited data assets, and benchmarked against industry leaders.

Opportunity Identification

3 weeks

Identified AI use cases across operations, customer experience, supply chain, and marketing with ROI modelling.

Strategy Development

3 weeks

Created phased roadmap, governance framework, data strategy, and organisational change plan.

Proof of Concept

6 weeks

Developed three PoCs demonstrating demand forecasting, personalisation, and automated inventory management.

HELLO PEOPLE gave us exactly what we needed - a clear, practical roadmap for AI adoption that our board and teams could understand and support. The PoCs proved the value is real, and we're now executing with confidence.
Chief Executive OfficerAustralian Retail Group

Measurable Outcomes