Expert Customer Support AI Agent Development for Australian businesses
Customer support AI agent development. Resolve tickets, escalate cleanly, log context.
- Fixed-price, no per-seat fees
- You own the code, not subscribed to it
- First working preview in 2–4 weeks
- Lowest prices Fixed cost · no monthly SaaS bills · founder-led overhead
- High quality Sandbox-first · weekly demos · reconciled pre-launch
- Fast delivery Quote in 48 hours · live in weeks, not months
- Latest tech Latest APIs · v2 REST native · you own the code
Fix the everyday friction, not a shiny toy
- Automate the Boring
Team stuck copying data between tools
- Faster Response
Support tickets waiting hours for a reply
- Cleaner Data
Invoices and forms typed by hand
- Cheaper Per Task
Head-count creep to keep up with volume
- Own the Model
Vendor lock-in on a black-box tool
Our AI build capabilities
Six categories we deliver most often. Bespoke scope, your existing systems respected, source code yours from day one.
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Chatbots & Assistants
Conversational agents on your website, WhatsApp, or team tools, answering from your own knowledge base.
- Web chat
- Teams
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Document Processing
Invoices, POs, contracts and forms extracted with high accuracy and dropped straight into your accounting stack.
- Rossum
- OCR
- Xero
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Custom AI Models
Fine-tuned models trained on your data for domain-specific accuracy where general-purpose models fall short.
- OpenAI
- Anthropic
- Bedrock
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Data Pipelines & RAG
Retrieval-augmented generation over your documents, tickets and databases, answers grounded in your own content.
- Pinecone
- LangChain
- SQL
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Voice & Phone AI
Inbound and outbound voice agents that qualify leads, book appointments and route callers.
- Twilio
- Whisper
- ElevenLabs
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AI × Integration
AI outputs flowing into your CRM, ticketing or accounting stack, not stuck in a chat window.
- HubSpot
- Zendesk
- Xero
Customer Support AI Agent Development, end to end
Three stages. No surprises. Delivered personally by the founder.
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Week 0
Use-Case Scope
15-minute discovery call. We map the task, the current cost of doing it manually, and the accuracy target. You get a fixed-price PoC quote inside 48 hours.
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Week 1–3
PoC & Evaluation
We build a working proof-of-concept against your real data. Accuracy measured against a labelled test set. Go/no-go decision before production spend.
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Week 4–8
Production Rollout
Hardened deployment with monitoring, error handling and a fallback path. Team training. 30 days of post-launch support included.
Before you book the scoping call
How long does a customer support ai agent development project take?
A proof-of-concept runs 2–4 weeks. Production rollout, with monitoring, error handling and integration, typically another 3–6 weeks. Fixed-price quote after a 15-minute scoping call.
Where does our data live?
On infrastructure you nominate, Azure OpenAI or AWS Bedrock hosted in Australian regions when data residency matters. We never train third-party models on your data, and every prompt/response can be logged for audit.
How accurate is this?
Measured, not promised. We agree an accuracy target up front, evaluate on a labelled test set from your data during PoC, and only proceed to production if the numbers meet the target. Full evaluation report handed over.
What are the ongoing costs?
API usage costs (usually cents to dollars per interaction) plus optional monthly support. We instrument every deployment so you see live cost per task and can control the ceiling.
What about retraining and drift?
For RAG systems we rebuild the index automatically as your source content changes. For fine-tuned models we schedule a quarterly re-evaluation. If accuracy drifts, the monitoring alerts before your team notices.
Who owns the code and models?
You do. Source code hosted in your repo. Fine-tuned models trained on your data belong to you. No lock-in, no per-seat SaaS fees, the same fixed-price philosophy as the rest of our work.
Best value · quote in 48 hours · code is yours · zero obligation
