Healthcare 6 months

Patient Portal for a Multi-Clinic Perth Healthcare Network

A secure web + mobile patient portal for 12 Perth clinics - built to cut admin load, lift bookings, and make patient care easier.

Multi-Location Healthcare Network

Web Portal DevelopmentWeb Application DevelopmentMobile App DevelopmentAPI IntegrationMedicare Integration

18+ Years Delivering Custom Software

Secure & Compliant Integrations

Fixed Price Quotes

Perth-Based, Serving Melbourne, Sydney, Brisbane

73%Increase in online bookings

40%Reduction in reception calls

4.8/5Patient satisfaction rating

92%Patient adoption rate within 6 months

Understanding the Problem

The Challenge

A network of 12 medical clinics across Perth needed to modernise their patient engagement. Their fragmented systems meant patients had to call during business hours to book appointments, couldn't access their records online, and often received care without complete medical history visibility.

Strategic Implementation

The Solution

We delivered a comprehensive patient portal with web and mobile applications, enabling 24/7 appointment booking, secure messaging with practitioners, prescription refill requests, and complete health record access. The platform integrates with Medicare, private health insurers, and the clinic's Practice Management System using HL7 FHIR standards.

Technologies Used

ReactReact NativeNode.jsPostgreSQLAWSHL7 FHIR

How We Did It

Our Approach

Stakeholder Engagement

2 weeks

Workshops with practitioners, administrative staff, and patient focus groups to understand needs and pain points.

UX Research & Design

4 weeks

Created accessible, WCAG 2.1 compliant designs optimised for elderly patients and those with disabilities.

Core Platform Development

10 weeks

Built secure, HIPAA-compliant web application with React and Node.js backend with comprehensive API layer.

Mobile Apps & Integration

8 weeks

Developed React Native apps for iOS and Android with Medicare and health fund integration.

The patient portal has revolutionised how we deliver care. Our patients love the convenience, and our staff can focus on providing excellent healthcare instead of administrative tasks. HELLO PEOPLE understood healthcare requirements perfectly.
Practice ManagerPerth Healthcare Network

Measurable Outcomes